Safelite AutoGlass

Disappointing customer care. I have been dealing with Safelite for years if not decades, across the US. They are my favorite and preferred. This Twin Falls location was no exception, except for today. I have dealt with them at this location in 4 years about half a dozen times. EVERYONE is fantastic, again with exception. They have always confirmed, this week was no exception, we figured out early in the week that I would make the appointment exactly on time and Dan persuaded me to reschedule. To my mistake when I rescheduled on my calendar, it was set to PST, so it went in my phone an hour later. Safelite has always confirmed and the reason I love them is the personalized customer service they have ALWAYS provided. Dan calls me 15 min after the appointment time, telling me they have to start on time and can no longer fit me in, then puts words in my mouth and says, “well you can’t drop off anytime within the 3 hours”, as if I was some entitled customer. I know my review won’t make a dent, I have been waiting since 5/29 to get my windshield replaced because I did not want to go with another provider. Now I will still go to Safelite,just now I have to drive to another city.

The scheduled appointment window was from 7:00 AM to 12:00 PM. The technician contacted me at approximately 9:45 AM, informing me that he would arrive in about 45 minutes to an hour. However, he did not arrive until approximately 12:20 PM. The service took nearly two hours to complete. I have utilized Safelite’s services on multiple occasions, and the technicians were consistently punctual. Upon completion, they typically provided a detailed explanation of the work performed, which included cleaning all my vehicle’s windows and presenting me with a can of window cleaner. In contrast, the technician on this occasion simply informed me that the job was complete and returned my keys without further explanation. I believe he should have, at the very least, offered an apology for the significant delay, which consumed my entire morning and two additional hours of my afternoon. The service provided was notably substandard compared to the consistently high-quality service I have previously experienced with Safelite.

I don't usually review i'm very disappointed , I put my appointment in 2 weeks before gettinng my windshield replace . I called their customer service 1 week before my appointment making sure they actually have the windshield for my car give them the right info of my car and everything and they said yes they actually have it on stock and i'm pretty much ready to go . Now the day of my appointment have to wake up early, called in at my job and need to drive 4 hrs back and forth (Lived in a rural area) ,arrive at safelite 1hr before my appointment just to make sure again they actually have it . A Friendly worker there checked it and said yes they have it on stock but since they have to go on lunch (I understand that)i have to go back And i waited for an hour ,Went back to them . Now just when i thought everything was going good they told me they have the wrong part! . And need to go back again next week . I'm very disappointed and upset!! the inconvenience!! all i get is sorry , i did all my part properly.

We were traveling through and got a rock chip- called Safelite. The phone number for Twin Falls- actually took me to a corporate # where I was treated like I was stupid. She finally connected me to the local shop after telling me they would just kick me back to here. The guy who answered treated me like he couldn’t be bothered and quickly told me they couldn’t do a chip repair today and he proceeded to offer to look at tomorrow- clearly not having paid attention to my telling me that we needed to be 4 hours further down the road by nightfall. I finished the call and called NuVu Auto glass, an Idaho based company. I was treated with respect and courtesy and told I could drop in by and they would take care of it. We were there for about 30 minutes and back on the road again. Safelite made the process complicated, unfriendly, and frustrated. I will never call Safelite again

Would give zero stars if that was an option. My wife took her car here to fill a rock chip. In the process, the windshield cracked. That can happen. They quoted her $954 to replace it. She told them we have a high deductible, and asked about the cash price. The answer, $954. I don't think so. She came home upset. I went to safelite's website, and it quoted me $415. So you were going to rip my wife off for 539 more dollars? The following morning, I went in at their opening time, 8 am. I asked for the manager. Her attitude was very "oh well, these things happen". Didn't seem to care. Said the guy who helped her must've forgot to change to cash price,and when did I want to schedule the replacement? How about the day after never. Called around and got a better deal by almost 100 dollars and no malarkey at one of their competitors. Will never go to safelite again.

My input on Safelite is not very good. After driving 80 miles to get to the Safelite to have my windshield replaced, so a total of 160 miles round trip. After my 96 F250 Power Stroke was pulled into the shop, the installer informed me that he noticed a little rust around the windshield, and if he removed the windshield and found 25% or more of rust he wouldn't install the replacement windshield. And of course the old windshield isn't going back in, so my question well if you don't replace the windshield what am I supposed to do drive back to Fairfield with no windshield. I also told him I wouldn't hold anybody responsible if the new windshield was installed. At this point he flat refused to install the new windshield. So he backed my F250 out and no new windshield and back to Fairfield I went. What a wasted day and fuel for trying to get a windshield

So disappointed. I have had Safelite take care of all of my glass needs for years. Most recently I paid them to fix a rock chip. When I saw it at the end of the day it was supposed to be fixed, I immediately called the technician to see if there was a mistake because it looked exactly the same as before. She assured me it had been fixed. Within a short amount of time it spread to a crack requiring windshield replacement. When I stopped by Safelite to show them the lady at the shop said it looked and felt like the rock chip hadn't been fixed. Safelite has been completely unhelpful, telling me it must be a new rock chip -- that's them calling me a liar. I am done doing business with them and will encourage anyone who asks to do the same.

I recommend Safelite AutoGlass for great customer service and friendly staff. We were driving home to Boise after the Thanksgiving holiday. While on the freeway a semi-truck kicked up a rock and it chipped our new windshield on a car we purchased just the month before. We felt sick about it the damaged glass. We happened to be stopping in Twin Falls to visit family and came across Safelite AutoGlass. We pulled in and they quickly fixed our rock chip and sent us on our way. The sick feeling we had about our new windshield being damaged melted away and we left very happy customers. The staff was very kind and good to work with. I plan to return for future windshield needs. Thank you Twin Falls Safelite!

I called today as a new potential customer. I have never had to get my windshield replaced before but had seen the commercial so I expected great customer service. I called the Twin Falls office & Pamela answered and explained what was owed with insurance & I just wanted a quote and she asked all this info then got upset with me when I said I was waiting to hear back from my insurance company before I scheduled. Pamela made me feel like I was wasting her time and she got argumentative with me at the thought that i wanted to compare places. I finally had to hang up on her because she was talking over me and being so rude. I DO NOT recommend this place to anyone.

I previously had a new gasket installed in Utah for my Semi, came to find out they did not install it correctly, first downpour and waterfalls inside my truck. This Safelite went above and beyond to fix the problem, Amanda and her associates so much determination, compassion and pride to do such excellent work, I feel very blessed they were there for me, great people. I would highly recommend this Safelite for all window and wiper needs. This now, is my Number One place for my window replacements whenever I’m in Twin Falls.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield leak repair, Auto windshield repair