NuVision Auto Glass

Signed up with a person that came to our door saying we had dings in the windshield. BIG MISTAKE. Was told they would replace molding at same time as windshield. Came next day , early which was great. Neither technician could speak English and I don't speak Spanish so was very difficult to communicate. When they finished I went out to look and saw that the molding had not been replaced. He had to call to office to communicate the problem. I was told that they would have to order the molding from the dealership and would take 5-7 days. So this should not have been scheduled. Then the tech wanted me to sign that the job was done and I refused. I called a week later to find out the part had not been ordered. They promised to order it. No calls for another 2 weeks then someone from the office calls and says he found this in his unfinished pile. Part was never ordered the second time. He said he ordered and scheduled to have it put in today. This morning I get a text that I have an appointment between 12 and 4. No one shows up. No calls, texts or any communication. I call at 6pm and am told the part never came. My guess is that it wasn't ordered. He told me that he will let me know when it comes. I am not holding my breath. Bottom line is that if I could give them a -10 review I would.

A solicitor named Ryan representing this company came through my apartment complex after hurricane Idalia "to see if anyone needed work done." Not authorized by my apartment complex as said complex has a no solicitation policy. Would not take a no for an answer, kept pushing for information regarding who owned the car, etc. Could not give me a business card or answer my questions regarding if he was authorized by my apartment complex to be there. After ending my conversation with him, i went out a bit later and found the name of the solicitor and his phone number written on my car's windshield next to a pre existing chip in my windshield. (Last for digits removed to avoid any claims of 'doxing') Will never be going to this auto shop after this interaction. Consider taking no for an answer and maybe printing some business cards if you want to leave things on people's cars. Now I have to figure out removing this man's name and number from my windshield. Will also be informing my apartment complex about them.NegativeResponsiveness, Professionalism

I’m sure we’ve all experienced men and women coming up and checking out your windshield to see if you need your glass repaired or replaced,right? I’ve seen it a ton of times and always say no thx. Recently however I was really grateful for it because I had at least two dings that caused a massive crack that was spidering out across my windshield! I’ve never replaced a windshield in my life so I didn’t know how everything worked and was concerned it would cost me something (which I dont have) but it didn’t cost me a penny! It all went pretty smoothly. My only issue was with the door to door person who promised a restaurant gc and didn’t respond when he was supposed to but Vanessa took care of it super fast at the glass company so no problem! The technician was really fast, efficient, and neat. He didn’t leave even dust behind him! I think it only took him about 20-30 minutes! Great job!!PositiveResponsiveness, Quality, Professionalism

I would not recommend this company. Auto Glass America sent this company to replace my windshield on 10/12 I trusted this company and not who my insurance wanted me to go with. With end less than 24 hour windshield was cracked 10/13. Sent in pictures of the crack and they scheduled replacement for warranty fix 10/26. Technician get here and say he cant do it cause it a small chip in the windshield. It was not in the windshield when I sent the pictures(windshield was dirty but no chip). I did have to drive my car a week and 1/2 before scheduled replacement and the chip could have came after the claim. Company wants to argue with me saying just make another claim state of Florida insurance cant charge you for it. That came from management say this. Worst treatment ever for customers. Great Technician Gary but he is contracted out not apart of this terrible company.NegativeProfessionalism

They sent solicitors through my apartment complex to get customers, who were very misleading. As I was told they work with safe lite. But when they showed up to do the job it was not safe lite instead some guy in an unmarked van. I also made it vary clear that manufacturer glass was to be used and the lady insured me that manufacturer glass would be installed. Once the job was done and vary poorly I might add as there was gap in the vin plate making it difficult to read the vin number. Then today the console for my interior light had fallen as I inspected the issue I noticed the installer pulled it down instead of unscrewing it and broke all four mounting points to the trim piece, and then glued it to hold it up to hide his mistake instead of coming clean and admitting his lack of knowledge. I also had a tinted brawl on the original window which I was told they will not replace.

I had Nu Vision out to replace my windshield via a 3rd party contractor. I thought everything was all set with insurance. They sent a technician. But we sat there waiting almost an hour for them to get a call from my insurance to clear to work. I had to call to see what was going on. Finally got cleared. Tech installed new windshield. Thought it was OK. Few days later noticed a distorted area on the driver's side that makes it hard to see out of. Also my rear view mirror shakes violently. I contacted 3rd party person. On Friday. She assured me technician would come out. Nothing. I reached back out for update monday she said one would come next day. No one came to fix it. Now reach out again yesterday. She said she would fix this. Still no word. Now today. Thursday, still nothing. Never again.NegativeResponsiveness, Quality, Professionalism, Value

I had been online to see what kind of companies were out there that was able to give me a quote or help fix my windshield.this company called me immediately .they sounded very desperate to get a client and desperate to get everything done fast with the insurance.This company had a scheduled time for me at 9 to 2 never responded. Sent a text message About my appointment with a phone number. I decided to go on the Google review to see what the company really is about. And all I could see was negative reviews which I called my insurance company immediately and scheduled a different company to do my windshield repair. I tried to call this company to decline their service. No one picked up .the no answered it felt like a complete scam and I didn’t even have any service done. I could just feel the scam. Beware of this company.NegativeResponsiveness

I had my windshield replaced earlier this month. This is my second windshield this year and I was unhappy with safelite who did the previous replacement. I decided to go with Nuvision after one of their reps approached me about my cracked windshield. We got it scheduled and replaced with no issues. Two weeks later I get a call from my insurance company stating that they received an invoice for the windshield and that it was for ~$4,000. I have features on my truck that have to be calibrated with a new windshield, but charging 4x what Safelite did is ridiculous. Due to the windshield being replaced already, the insurance company has to pay the bill. I would not recommend this company to anyone due to the gross overcharging for this replacement.NegativeValue

I'm here to update my review. I must say the technician they originally sent did a one star job; However, the moment Lori, their Director of Customer Success heard about my experience she went into full customer success mode and made everything perfect and a smooth process to get my vehicle and glass in perfect condition! I was astonished at the level of commitment from this company to make my experience the best ever and getting my car in even better conditional than it was before they serviced my car in the first place. In a world where putting the customer first seems to be long gone...it is not with NuVision Auto Glass! I highly recommend this company and appreciate their commitment to their customers!

I had my windshield replaced due to a rock from the road cracking it. They showed up and completed the install with no issues. The problem came when they booked a calibration appointment. They screwed up the address twice and haven’t shown up. I’m now scheduled for a third day. They have excuse after excuse but no follow through on their commitment. Very unprofessional They haven’t accommodated me yet. They never showed up the third time I scheduled the appointment. I now have it scheduled for a fourth time. I want this taken care of and I want some assurances that I am being heard. Your call center staff are not helpful and your technicians never answer their phonesNegativeProfessionalism, Value