Gerber Collision & Glass

SUMMARY: I will not use Gerber again. I will not recommend Gerber. I will recommend and use ABBA which is just down the street. Let's start at the estimate. It said my car would need to be here for 13 days to repair it. Okay that's fine. I call up (after all my parts had been ordered and arrived) to schedule a day to bring my car in. I am a VERY busy college student (Aerospace Engineering major at CU), with my most busy days being at the beginning of the week. Friday, however, I only have one class in the morning. Silly me, I asked to bring my car in on a Friday. I was told by Kim (receptionist?) that that would not work because that would mean that my car would have to be there for two weekends and that the insurance company really frowned upon that (however, when I had my car repaired by ABBA, which is just down the street, a few months ago, they had no issue with me dropping it off on a Friday). I asked about Thursday. Kim said that wouldn't work either. Kim then told me that the only days I could bring my car in were Monday, Tuesday, or Wednesday (of any week). Well, I really don't have any free time on any of these days until about December but I reluctantly scheduled to bring it in on a Wednesday morning before class. Slightly annoying but whatever, I'll make it work. Then, not even a week later I get a call and e-mail saying the car is done and I can pick it up. Cool. I show up on a Tuesday afternoon (the day I am writing this review). We go out to the car and the hubcaps were not replaced. Not a big deal; it's not critical to the car working but the estimate said they would be replaced. Naturally I questioned them about it. They said since the current hubcaps weren't stock hubcaps that they didn't replace it because it wouldn't have matched the other ones. Okay. They offered to go to the auto store and buy hubcaps for me (they're cheaper there than what Nissan charges for 1 hubcap) and that I could come back and they would replace them really quick. Then I get in my car and before driving off I need to adjust the seat and various mirrors. The electronics controlling the mirror on the side of the car that Gerber had been working on (right side) didn't work. I was pretty annoyed at this point and had recognized how disorganized Gerber was, so I decided to just let it be because I'm really sick of dealing with getting my car fixed. I can still adjust the mirror with my hand. The marketing rep. that I had talked to when I picked my car up called me about 15 minutes after I drove away to ask what size my wheels were (for the hubcaps) and I informed her over the phone that this electronic component to control the mirror was not working. She said that they would fix it when I brought my car in to replace the hubcaps. So now I'm inconvenienced again, I have to bring my car there again, when it all should have been fixed when I brought it in the first time. Maybe instead of rushing to get things done, you should take your time to make sure that everything on the car that needed to be fixed, was fixed. The estimate said it would need 13 days. They told me it was done when my car wasn't even there a week, but it wasn't even fixed properly. On the other hand, Enterprise was wonderful. They provided my rental for both repairs and I have not had any problems with them. If you can, get Megan, she is really nice :) Conclusion: I will not use Gerber again. I will not recommend Gerber. I will recommend and use ABBA which is just down the street.

small fender bender, had to take it in here for body work. had some car issues before i had to take it into our regular mechanic stuff, mountain auto. car gave out on me while driving and had to tow it there. one $600 repair later and it was ready to go just in time before i took it in for the collision repairs! only took like 4-5 days i believe. picked it up and they actually cleaned inside my dirty car! that was really appreciated. but my car didn’t start! i figured the problem i just paid for prior at mountain auto wasn’t the actual issue. the front office lady gave my girlfriend some sass when she mentioned that our car didn’t start while i opened up the hood of my car outside. she jumped to conclusions and tried to blame it on us since we picked it a day later i’m guessing. whatever. but some other guy came out and started poking around the engine seeing what he could do to help. then the manager (i think) came out and he was crawling under the vehicle and looking around hardcore. very high energy dude. managed to narrow down a diagnosis of what he believes was wrong in like a half hour vs mountain auto taking an ungodly amount of time for an expensive and unnecessary battery replacement. yikes. staff was with us for probably like 2-3 hours helping out and laid out a bunch of options. front desk lady? kinda crabby. just wanted some help, we weren’t making any accusations. don’t jump to conclusions goof ball! other dude in the office next door and manager/mechanic guy? stellar. 10/10. super helpful. if some ding dong hits me again i know where i’m getting my repairs done. thanks fellas.ServicesBody & Trim, Auto engine diagnostic, General repairs & maintenance

Can I give it 50 stars? oK so initially I was a little put off by the LONG wait time but now I know why. This place is seriously awesome. Every member of their team was kind, courteous and mostly competent. From the initial estimate to the timely paperwork for my insurance company to today when I picked up my car everything was easy. And OMG my car! It's 10 years old. A gorgeous little red mini cooper. The body work, the detail work, and the cleaning and waxing. I am still a little speechless. I paid over $50 at The Puddle for a detailing and it didn't hold a candle to Jeff's workmanship. My car, inside and out looked almost brand new again. I know I'm gushing but I don't know what else to do right now. The inside of my car hasn't been this beautiful since, well I can't remember since when! and the outside is so amazing. The sport stripes that had faded over time are totally restored. I'd like to say a word (or ten) about Jeff. He is filled with pride and joy and obviously loves his job. How lucky am I that because of some cutbacks I was lucky enough to have my car detailed by the grand master! He is an employee that is worth whatever it takes to keep. Customers know when they are in the presence of someone who loves what they do. HE loves what he does and I am the lucky recipient. I will HIGHLY recommend this shop to anyone needed any kind of auto body work. I feel like I hit the body shop lottery. Thanks to The Hartford for the recommendation and thanks to the staff at Gerber Collision and Glass in Boulder for your commitment to excellence in customer service and auto body work.PositivePunctuality, Quality, Professionalism, Value

Update... They are under new management. They did end up having my steering wheel replaced and had much improved communication. Original Review: They caused damage to my car and NEVER called me back!!! I got an estimate. They did not email it to me as promised. I had to call to get it. I was supposed to drop off my car for repair. They did not have me on the schedule. I had to wait another week so they could order the parts. I dropped of my car for repair. They were supposed to call me to let me know when it would be ready, no calls. I had to call them 3 times to find out when it was ready. I picked it up and they did not properly tighten bolts on the undercarriage, so driving my car home was a huge safety risk. They damaged my steering wheel while they had my car! I took it back for them to check the bolts and complain about the steering wheel damage. They were rude and accused me of lying. They were supposed to look in to what could be done about the damage. They never called me back. I called corporate customer service, so I got a call back. They wanted me to drop of my car again. So I thought they were going to fix the damage. Instead they kept the car for 3 days, never calling to update me on what was going on and all they did was take pictures of the damage. I still haven't heard back from Boulder or corporate and I'm too angry to waste any more of my time. Don't ever take your car here!

We didn't even get our car repaired at Gerber. I hit a deer going 45 MPH, had moderate body damage to the hood, bumper and radiator, but nothing extreme, so our insurance company towed our car to Gerber Collision in Boulder (one of their in-network shops). Our car sat on the lot for 9 days before we FINALLY got an estimate. The estimator tried to write us for a total loss! He tried to tell us we needed a new intake manifold, new horn, new fender... several things that were clearly not broken, as we and our insurance adjuster later found out when we inspected the car ourselves. So Gerber let our car SIT on their lot for more than a week, then fired off a shoddy estimate and tried to TOTAL us just to get our car off their lot. Wildly dishonest and crooked. Luckily, we did our own research on the cost of the repairs, and our insurance company even paid to tow our car to a different shop in Boulder because they were so shocked at the dishonest service we received from Gerber. Avoid these folks like the plague. They tried to game us AND our insurance company. **The only person at Gerber who was always nice to us was Alex who works at the front desk. Thanks for being so cool, Alex! You were the only bright spot during a week and a half of crap treatment.** --p.s.: We took our car to a different shop in Boulder and got it repaired. It wasn't even close to being totaled.

The Gerber Boulder Team is outstanding!!! I brought my Infiniti Q70 (10.5 years old) for insurance-covered paint and parts work. They were super-busy; so I had to wait a couple of weeks to get on their schedule. My insurance adjuster had outlined a bunch of paintwork on the hood, fenders and bumper, plus replacement of the windshield, grill and other minor items. Jeff, the Boulder manager, didn't agree with all the work items and negotiated with my insurance company to do things a better way, to my benefit. When I picked up the vehicle, the front end looked like it did ten years ago. Unfortunately, after I got home, I realized the rain sensor, built into the new windshield, did not work. It had been replaced by a third party, because they had the only Infiniti OEM windshield on hand. Eventually, Jeff and Luis, the assistant manager, drove 30 miles to my house to pick up the car, drop it off with the third-party vendor, recover the car and drove another 60-mile roundtrip to bring it back to me...with a working rain sensor. Now, that's service above and beyond to guarantee my total satisfaction. I highly recommend them, but warn you that it takes time to do a top-quality job.

Seven years ago, I had a wonderful experience with this shop and now am engaged in what is quite honestly the worst customer service experience that I have ever had. My car is currently in their shop for a very minor repair, one that I was told would take 3-4 days to repair, but has now turned into a 3+ week process. We were called yesterday and told our car would be ready tomorrow- thank goodness. My husband hadn't heard anything today so he drove over there and was told that our car still needed to be painted. They aren't calling us to update, and are not returning our calls. My husband is literally now planning to stop in daily. In addition, we were told on one of my husbands visits that cars were being repaired based on the amount of trouble the owners are causing, not in the order that they were brought into the shop. Great business model... Just shockingly terrible service, which is amounting to a larger rental car claim (our vehicle while my car is in the shop) than the actual repair bill.

Gerber repaired cosmetic and functional damage to my front bumper area. Luis (my estimator) kept me informed throughout the repair process, including apologizing for a completion delay that was solely due to the availability of parts from the Volvo manufacturer distributor. Due to the delay of a couple days, the Manager provided a complimentary buff out of some scratches on my trunk, for which I have requested an estimate unrelated to the accident damage repair. The customer service was courteous, professional and responsive. The work itself was exceptional. Without revealing it myself, no one will ever know that I ran into my own carport! In addition, they communicated directly with my insurance company, which meant all I had to do was report the accident and pay my deductible. I would highly recommend Gerber in Boulder to anyone looking for high quality auto repair work combined with exceptional service.PositivePunctuality, Quality, Professionalism, ValueServicesBody & Trim

Brought my car in for an estimate (Gerber Collision - Boulder CO) on the rear windshield wiper arm and motor where the wiper arm was hanging too low. I was told by my auto repair facility that I needed to bring it to to an autobody for repair because potentially some interior panels may of needed to be removed to do the repair. The estimator and GM looked at the wiper, examined it. While figuring out what was wrong they ended up fixing the rear wiper. It took about 15 minutes. It now is working correctly. I was blown away. They went the extra mile to help me out. They refused payment due to the fact they solved the issue so quickly. The entire time I was treated super professional. I had used Gerber about 10 years ago for a dent in the rear bumper area. I was very happy with the service back then. That is why I went there again. I am sure glad I did. Collision repair centers don't always have the best reputation. This site is nothing but 5 Stars from my experience.

Yes, I recommend Gerber Collision & Glass for their high-quality work guided by Jeff Bogner, General Manager. He earned my trust in his expertise when he assessed the parking lot dings, scrapes, scratches as minor paint issues that could be made invisible by using a touch-up paint pen from the Ford Dealer nearby. I was relieved a $30 solution existed because other body shops identified an $800-$1,200 solution to remove plastic rear bumper from 2009 Lincoln MKZ, sand and paint it back to a new shine. Jeff offered to assist in applying the paint pen. When I returned two weeks later with the touch-up pen, Jeff volunteered to do the touch up work himself. Results were astonishingly wonderful: A lovely pearl white rear bumper with the dings and scrapes near invisible. Yes, Jeff Bogner of Gerber Collision created goodwill by sharing his expertise, and skill. You will benefit, too.PositivePunctuality, Quality, Professionalism, ValueServicesPainting