Safelite AutoGlass

I've had great experiences with Safelite in the past, but today was the opposite. A Safelite tech came to my site to repair a small chip in the windshield. This service cost about $200, when scheduled. The tech arrived on time and was very courteous in telling me that Safelite would need to replace my windshield because he ended up cracking my windshield. He told me I'd have no additional charge and then he left, expeditiously. Within moments I had a prompt from Safelite, telling me that my appointment has been rescheduled for the end of the week, for a windshield replacement... with an additional $300 in charges, on top of the $200 I've already paid. When I called Safelite, they gave me the runaround, stating they couldn't get in contact with the Chattanooga branch manager (manager of the office that destroyed my windshield). This seems like a hustle. I'm a single father and a war veteran, and this my sole vehicle. Now, I have a HUGE crack along the entire length of my windshield. I can't afford an additional $300 repair to fix the original $200 problem that Safelite made worse. Safelite phone reps told me there's a disclaimer about broken glass in an email chain that they sent me... but their customer care team could not produce any emails that were sent to me with any such disclaimer. The Chattanooga manager has not contacted me to make this right. I'm beyond disappointed. Use a competitor. 10 out of 10 don't and won't recommend Safelite, to anyone, ever.

This Safelite shop in Chattanooga exceeded all expectations. The shop was clean, orderly, and efficient. The technicians obviously had high confidence in their glass replacement skills as the work area was fully visible through a large window in the waiting room. The waiting room had a clean coffee prep area and was comfortable that I was able to do work while sitting there. Jesse did a fantastic job in the front windshield replacement and spent time with me afterwards explaining in detail what to do for the next couple of days to ensure perfect results with the glass. My car looks great, visibility is excellent, and all the automated safety systems work just like factory new. Highly recommend this shop and their staff.

The tech was very profesional and was not rude. I won’t lie on this review. He showed up on time, called me before arrival and did all that I was advised he would do. The issue I’m having is with the install job itself, the window seems shifted as there is a larger gap on one end. The top of my car got a chip on it. Whatever tool was used to pry the windshield off was leveraged on the car and cause the damage. And now when my windshield wipers are turned on, they bang up against the side of the car. Normally windshield wipers tend to make noise while moving but not to the point that they hit the car, like if they were set to go further out than the actual windshield, causing the loud hit noise. Overall im dissatisfied with the workmanship of the job done.

STAY AWAY!! Horrible customer service, zero professionalism, horrendous workmanship After two weeks, and trying 3 pieces of glass, and horrible communication(basically none) i go to pick up my car and both A pillars and the headliner are damaged and the windshield still wasn't right. Air was pouring into the cabin. Travis the manager didn't seem to care, he initially apologized for the poor communication, but after I discovered all the damage and that the glass still wasn't right he didn't seem to care at all. I shared my frustration with him and he said "well i don't test drive the vehicles so i wouldn't have known about the damage or that it wasn't installed right." And then he walked away from me. Wow, just wow. I'm blown away by how bad this experience has been. Travis gave me his direct number when i originally complained about the lack of communication. It's worthless, he doesn't pick it up when you call it. It just rings and rings. Stay clear of this place! Edit- found more damage. Huge gouges in my dash. 3"x5" and deep. I attached another photo of it.

I was as patient as I could possibly be with this location, but after 4 times with them replacing my windshield, and them having a major issue each time, namely the rear view mirror falling off, and causing damage to my vehicle requiring a body shop and losing my vehicle for 2 1/2 weeks, I thought they had finally gotten it right. That was 2 weeks ago, and now my rearview mirror has fallen off for the (3rd? 4th?) time. 2 1/2 MONTHS of trying to get a windshield replaced and get back to normal, the only thing they do. I'm done with them. Waiting 48 hours for Safelite corporate management to get back to me about refunding me so I can go to Volkswagen and have them hopefully do it right with OEM parts. Everyone at the location is nice, but nice only carries you when you can get the job done right.

I took my wife’s car for an appointment and it took two hours to install. Seemed a little longer than necessary but I have no basis for how long it should actually take. On her car, we did notice the piece by the rear view mirror was left loose and dangling. Fortunately we were able to pop it back on. Picture attached. My wife got a text stating to not drive it for 10 minutes but this wasn’t communicated to me. But, sitting in the lobby for two hours, I heard some concerning issues. One guy was raising hell about his sunroof repair that was into the third week and the trim around the sunroof was damaged. One lady was back for her third time and the correct part(s) weren’t ordered. I know this because she shared this information with the guy who drove 30 minutes, the second time, only to be told his part(s) weren’t in. I’m still a little befuddled as to why Safelite wouldn’t proactively let these folks know prior to them showing up. Knock on wood but we were lucky there was only the one minor issue but there seemed to be a comedy of errors during the time I was there. Be careful. 12/13/23: Safelite just called to schedule the windshield replacement. SIX days after it was completed.