Safelite AutoGlass

They scheduled me in, and I was out in under 2 hours. However, I had to go back because the "new tech" put one of my hidden wipers up on the windshield. Now, all I hear is lots of road wind and noise. I chose to buy a top of the line car because one of the features is the fine acoustic windshield that is proven to cut noise and enhance driving on the highway, and because its a thicker laminated glass, it resists rocks hitting it. I had mentioned this prior to installation. Now, the worst part. I have formal training on impact glass, and this windshield is not the same thickness of the OM that I asked about prior to installation. It is nothing more than a thin "Satellite OEM version." Needless to say, because it's much thinner than the original, it causes hearing the roadway and not a quieter accustic version that comes with this car. It's a $295 cheapo made in Belgium that they tried to argue with me and bull me around....."It's glass; it breaks!" Really, genius?? Yes, the very first little pebble that struck it cracked it right across the windshield. I had paid $940 for this windshield that included resetting the radar sensors behind the rear view mirror. I had chosen to pay $200 more than the next closest installer because I believed that they must be reputable. Now, in my opinion, I'd run the other way if I knew that they were going to provide such a poor product and then not stand behind it. I can not recommend this business. IMHO, I think you should run the other way to anyone but them.

Friendly and Organized I had the unfortunate experience of having a dump truck sling a larger rock into my windshield while driving to an appointment in Columbus. I scheduled an appointment through my insurance company for a repair. On the day of the appointment they took my car in on time and started the repair. The damage was deep and the tech warned me that he would have to clean up the damage by making more cracks. He didn’t damage the windshield but the resin injector would not seat properly to fill the damage under suction. This meant I had to replace the windshield. I requested oem glass and satellite tried to get it approved but the insurance company declined. They still ordered my oem windshield and after extended wait for it to be sourced they called me to schedule an appointment. My second experience was as excellent as the first. They do a great job of communicating. The oem windshield was only $124 more on top of my deductible.

Review of Safelite – Charleston, WV (Cross Lanes) Unfortunately, my recent experience with Safelite has been extremely frustrating, marked by unprofessional service and a lack of ownership for damage done to my vehicle. My complaint is not directed toward the technicians, but rather the store management. Summary of Events: 6/6/25 – Windshield on my 2018 Toyota Camry LE replaced after hail damage. I was informed by the manager that my rearview mirror was accidentally damaged during the process and was promised a replacement within 1–2 weeks. On the drive home, I noticed a loud wind noise, which did not resolve after the seal dried. 6/12/25 – Returned to the location. A technician discovered clips on the windshield were not secured and fixed them. I again asked the manager about the mirror and was told it was on order. 6/26/25 – Called the store; the person answering was dismissive and told me, “We’re aware of the issue, you’ll be the first to know.” 7/11/25 – Spoke with the manager, who apologized and blamed staffing issues, promising to follow up by Monday. I never received a call. 7/15/25 – Contacted Customer Care, who called the location. She was told the mirror would be in by 7/17 and claimed the store had called me multiple times. I had received no calls or voicemails. 7/24/25 – Called Customer Care again and requested escalation to the District Manager. After some communication issues due to a phone carrier glitch, the District Manager called and promised to escalate the matter to a Quality Manager. 7/25/25 – The Store Manager called, stating the mirror had been expedited and would arrive in two business days, promising a follow-up call. No call was received. 8/6/25 – Spoke with Customer Care again. The representative interrupted me repeatedly and insisted on contacting the store despite my request for escalation. I eventually spoke with a supervisor in customer care who promised to escalate the matter. The District Manager called and assured me he would get to the bottom of it and follow up. My Concerns: Over two months have passed since the damage occurred, and the replacement mirror has still not been installed. Multiple promises to follow up have been broken. Customer service has been inconsistent, with several interactions being rude or dismissive. At this point, I feel Safelite is avoiding responsibility for damage caused during their service. I am requesting clear confirmation on when my mirror will be replaced and assurance that this matter will be resolved promptly.

I have had the most unpleasant and unnecessarily long experience with safelite. They turned what was supposed to be a 1-2 hour fix into a week long mess. I brought my 2012 rav4 to them on Friday morning after having my driver side door broken when my car got broken into. They promised to have my car done before noon and DEFINITELY before 5 that evening because I had to be somewhere. I was at the safelite before 5 (they close at 5) and they didn’t finish with my car until well after 5:30, at which point they told me that the part they put in broke and they’d need me to come back to fix it again. I come back that Wednesday and drop it off first thing in the morning and 20 minutes later they call me to tell me that the same thing happened and they wouldn’t have another part till 9 but that he could come to me and fix it. I set up an appointment and he calls me right before it to tell me he’ll be late, but he’ll call me when he gets there. I never get a call to say he’s there, nor do I get a call saying he’s not going to make it. I called the guy and asked him what was going on and he tells me apparently they don’t have a part to fix my car. He promises me that he’ll get a part ordered but it won’t be till Friday that he can fix my car. I have now gone a week without being able to roll down or use my window. A week of them playing games and chasing their tails.. never again will I ever use safelite. Very disappointed and dissatisfied with the service I was provided, or more like not provided.

While traveling up to West Virginia, the very small pebble damage to my windshield started cracking... and with the unexpected high temperatures I could watch the run get longer - clear across my windshield. So, it was time to do something about it! Went online to locate nearest Safelite and found this one. But I got a bit discombobulated with the address and the exit to take. Address states Charleston, but you take the Cross Lanes exit. (Backstory: because of casino - it has to be within an incorporated town or city - it was therefore annexed by Charleston! And more than one address had to be annexed!) Anyway, booking an appointment was easy. Got there a little before schefuled time as suggested. The technicians, Zackary and Tyler, got on it right away. In the meantime, I enjoyed some good coffee and read my book. The repair took about an hour, 30 minutes to an hour LESS than estimated! Darren at the front desk was really helpful, filled me in on WV requirements AND found another discount! Talk about optimal customer service!!! Darren even went an extra mile by calling me, informing me I accidentally left my jacket and would hold it for me!!! The employees at this location deserve a great big "shout out"! Thank you!

Was out of town in Charleston, WV for work. Rock got my window on the highway. Called my insurance company and they scheduled an appointment with Safelite to come out and replace my window at the location of my event as it stated that mobile technicians were available until 6p. Well, someone calls me at 357pm saying that they sent their mobile techs home already because it was a Friday and it was a slow day. B Got my insurance company involved again, via conference call the same rude invidiual with no empathy for my situation of being out of town on a job and having another job to get to the very next day in Cincinnati, just wanted to argue with me about him sending his techs home early. Needless to say, they scheduled an appointment for me at 830a the next morning (a Saturday), so I had to get up early, load up my vehicle (I'm a DJ) and go to the appointment. Got there and was told that it had to be replaced and the earliest they could do it was Monday. The guy at the facility was nice and friendly but I was on the road and definitely unable to wait til Monday. In the end, my insurance scheduled an appointment with Safelite here in Columbus, OH and a gentleman came out on Tuesday and replaced my windshield. I'm giving the Charleston office this rating as they sent their techs home early and the gentleman I spoke with several times that day from their location, was rude, not helpful, argumentative and totally unconcerned with my situation at all. I never asked a truck to kick up a rock to hit my windshield, while I'm out of town and on the road, I did however ask for help. 😒