Auto Glass Now

Needed my windshield replaced and the new one calibrated. The price from Auto Glass Now significantly less than the big name other company. And, I talked to a person in the store rather than an obscure call center. They offer mobile service but mine had to be done in shop. They got me in quickly, completed the job quickly. Even put my oil change reminder sticker on the new windshield. The result is perfect. Thank you Auto Glass Now!

They suggested I allow 3 hours for replacment, but finished in 1:15. I was pleased with the faster service, but then was impressed by a mistake and a couple of additional details. They left a really nice reusable car seat cover in the car, which I took back to them, but was happy they used it to protect my car seats. The best thing? They replaced all my stuff on the front window except the inspection sticker.

Enough though the windshield was late arriving, they did install it quickly. The problem is I have glass dust and shards everywhere that were not cleaned. When turning on the defrost the next morning more large amounts of shards came out. I was scared to request the truck to be cleaned after seeing the shards when I entered the truck at the shop, out of fear they would just scratch any area that had shards. This is my experience and just wanted to pass this information along so anyone using them can know what could happen.

I had my cars windshield replaced and had not had a single issue out of my 60,000 mile vehicle, and after leaving their shop with my new windshield I did not make it a mile down the road before my car had EVERY warning light come on, I could not shift gears and was forced to have it towed. After informing the woman at the front desk of this she did not even offer to refund me at least half of the money I paid to have the windshield replaced, Wich I felt was the least they could do seeing as I didn't have a problem before I brought my car in and after leaving it was not driveable! I most certainly will not be returning.

I was the first appointment of the day at 8:00 a.m. they opened up 12 minutes late but made up for the late opening by working quickly. I was impressed by the quickness of the repair until I got in my car to drive off. While they were sufficient in getting the window replaced they failed to make safety a priority. Looking in my floorboard and on my mat I saw large pieces of glass and felt disappointed. When I got home to clean up the that they had left I noticed that it was also on the paneling inside the door and also the hand of the car. When I called to report it the manager told me that if I wanted to drive back that they would be happy to clean it up. Due to the high cost of gas in the distance for me to travel it was not worth it. But offered no other solutions for me. I would not recommend them.

In the middle of moving from KY to DC, my car passenger side window was shattered due to vandalism. Insurance automatically goes to Safelite but they (KY) couldn’t get help me before I had to leave (I called Saturday, earliest they could assist was Thursday). Reached out to AGN and they were able to assist in WV in less than 48 hours (I called Saturday and they could have seen me Monday, but I was set to leave Tuesday). Window fixed in about 20 minutes on Tuesday! They were so great!