Safelite AutoGlass

Nick was very thorough, thoughtful and customer service oriented! He knew everything about what he was doing, how long it would take, how it will look after the repair (you will still see the crack some, but it is sealed completely) and how to “care” for the windshield after (just wait 24 hours after the repair before you take it through a pressurized wash). He called me the morning of my appointment and told me what time he would arrive, and he was spot on! The whole process of making my appointment to having Nick here was effortless & free! My insurance covered it 100%. with State Farm and now Progressive. As we all know, in Reno, if you are lucky enough to not get a chip, your windshield becomes so pitted you have to replace it. DEFINITELY use this service for chip repair you will not be disappointed! They will come to your home, work or wherever your vehicle is parked. I know this from a previous encounter with this company & I was extremely impressed with the service back then too!

We had windshield replaced a year ago and did not notice the 1/2 inch gap between the cowl and windshield until the wipers caught the gasket and pulled it up. We brought it in and the tech said that is how it is and it is fine like that - we are talking a half inch gap where i could see wiring! I called and made another appointment because this was totally unacceptable. I was fortunate enough to have tech Krister work on the issue. He removed windshield which was originally placed too high and was able to clip the cowl under the glass closing the gap. Kudos to Krister for putting in the effort to fix the issue! Shame on the techs that originally installed the windshield and especially to the tech who was too lazy to correct this.

Employees were all very courteous and helpful, and the job was completed satisfactorily. My biggest problem is that their policy is such that if my windshield cracks even further while they are working on it, that cost comes out of my pocket. I feel there is zero incentive for employees to do a good job since it doesn't affect them or the business whatsoever. If I went to an ear piercer and they said if my ears got super torn and damaged while they were piercing them, they'd be without fault, I would leave. If a tailor said it'd be my job to pay if my clothes got destroyed while they were working on them, I would leave.

I’ve gotta say, I’ve been very impressed with this shop. I had a windshield replaced and sole trim was broken in the process. It’s an old vehicle and I brought it up to Mike, the manager, and he went above and beyond to make it right. I went in expecting to receive push back because of the age of the car and told him that I get that it’s old and not worth a lot, but it’s important to me. He told me “you don’t even have to explain, it’s your car and we want to make it right.” So shout out to Mike and his crew, it’s rare to find a shop that is so focused on customer satisfaction and doing the right thing. I really appreciate it.

Safelite was the go to for my dad’s automotive repair shop. Joseph did an excellent job with my windshield replacement. Very professional, friendly, humerus, work ethic was work quickly and with craftsmanship!!!! That’s top notch, right there!!!! Thank you Joseph. Thank you Safelite. I ask a bonus for Joseph of rent, food and gasoline. I will always recommend Safelite. Like $245.00 out the door. Easy booking online and easy bc they come to you. We live in a day and age where reviews and customer satisfaction surveys are the norm. Than you for reading my review.

Excellent installation, very pleasant people at the shop as well as the technician. They helped me with a miscommunication and got it all back on track, and when I arrived home the work was done looked really good. The only reason I deducted a star was, after pulling my car into the garage, I discovered the gasket bag in my shrubs, two wadded up paper towels and small pieces of old windshield gasket left on the driveway. To me it wasn’t a total deal killer just an inconvenience that could have been avoided with due diligence inspecting the work area before leaving.