Safelite AutoGlass

Two days after my windshield chip was repaired, a 2 foot crack appeared in my windshield. I was not informed ahead of time when I had my windshield replaced that a recycling fee for the old windshield would be applied as well as a $25 fee for coming to my home. after my windshield was replaced I was informed that something was broken and my rearview mirror could not be attached for another week later found out when the next crew came out the following Saturday that it could be glued to the windshield, but the previous crew did not have the correct glue. Therefore, I have a review mirror that was hanging down all week.

This incident was extremely disappointing to me because i had used Safelite in the past and was very happy with the work that they did. That was not the case this time, as the guy ( i won’t call him a tech) did such a poor job that the original chip in the windshield looked much better than it did AFTER it was repaired. i called Safelite customer service and was told that there wasn’t anything that they could/would do. My only option now is to replace the windshield at my expense. i don’t know if there had been personnel changes at this store or what, but this was not the same Safelite Auto Glass that i’ve used in the past. The attached photo clearly show how poor the repair was.ServicesAuto windshield repairPrice assessmentNot sure

The only way I could get to a comment was to give them a rating. Zero stars for the Little Rock University Ave location. 3 different appointments to get my windshield replaced over a four week period. Last appt they forgot to order the windshield . I waited an hour into my appt time before they called me. I was sitting in the waiting room. Several technicians standing around doing nothing, two men at the front desk shooting the bull while phones are ringing off the hook. Don’t believe the commercials. This location doesn’t care. When they suggested I reschedule after they get the glass in I told them I won’t be back, they didn’t care. Just gave me my keys and I walked away. Three days of PTO spent from work and they don’t care

On the morning I visited Safelite AutoGlass on S University (Little Rock) to get a quote for glass replacement (windshield) for my vehicle, I was provided a next-day mobile appointment at my residence. Safelite AutoGlass emailed me shortly afterward information on what to expect for my upcoming mobile appointment. I was also emailed a pre-authorization receipt for the glass replacement. Gregory, the Safelite AutoGlass technician, provided great service and did a fantastic job with the glass replacement. Upon completion of the work, I received another email for the completed service and a receipt. Great first-time experience, and I highly recommend Safelite AutoGlass.

William the technician that installed my windshield was very courteous and professional in my dealings with him. He notified me when he was enroute to install my windshield and notified me when he had arrived at my home. He explained how long it may take and the do’s and don’t s after the glass was installed. I mentioned to him that when my windshield had been replaced before that the tape that held the windshield together took the paint off the roof of my car, he asked why I didn’t report it but I didn’t know to do so, so he mentioned he wouldn’t leave tape on the window and he didn’t. He was a great technician

This place is a joke. First appointment they brought me a broke windshield so I had to reschedule. Then I had to wait a week for a new glass to come and they rescheduled THAT for a week later. Even giving one star is generous. It's now 2.5 weeks from when I ordered service and the dat was between 12pm and 5 pm of 8-5-2025 still no tech, no text, no email, no call, nothing. Even 1 star is being generous. Seriously thinking of getting a refund and going elsewhere. The office in Little Rock AR has very poor service. Bozo the clown could run that business better. 👎👎 Safelite Little Rock AR. I will never use this business again.ServicesAuto windshield repairPrice assessmentReasonable price