Safelite AutoGlass

I was totally surprised at how good this company was. Their front desk people were friendly and smart and helpful. The company text message reminders were worthwhile and helpful. I have had window replacement experience several times in last few years, especially after the numerous hail storms in Arkansas. Another company replaced my 2004 GTO windshield a month ago; that lasted 2 weeks before developing a large crack ; beside charging 100 bucks more than Safelight, they denied any warranty responsibility claiming it was hit by a stone (it wasn't). These guys got the job done within 1 hour of arriving; their people know what they were doing and their shop was clean and professional- not junky and dirty like fly-by-night places I've dealt with. I am very happy with their overall service and competence.

On the morning I visited Safelite AutoGlass on S University (Little Rock) to get a quote for glass replacement (windshield) for my vehicle, I was provided a next-day mobile appointment at my residence. Safelite AutoGlass emailed me shortly afterward information on what to expect for my upcoming mobile appointment. I was also emailed a pre-authorization receipt for the glass replacement. Gregory, the Safelite AutoGlass technician, provided great service and did a fantastic job with the glass replacement. Upon completion of the work, I received another email for the completed service and a receipt. Great first-time experience, and I highly recommend Safelite AutoGlass.

I gave Safelite Autoglass a call because they are the only company I hear about everyday on the radio, TV, computer, and my phone. Here's what they did!!! I asked for a quote to replace my windshield. After trying to get AS MUCH PERSONAL INFORMATION AS POSSIBLE from me, the sales lady quoted me almost $500! My car is a 2012 highlander. She said. You get these super fancy windshield wipers!! AND... You get a special coating!!! I told her that I didnt ask for any of that! What is my quote for just a windshield? Which she had not even mentioned, although THAT ALONE was why I called!! She dropped the price $100!! I was so put off by her deceptive sales tactic that I told her I would be getting other quotes and guess what? She took $60 MORE off the quote! With tax, it came to $312. I hung up and called another company seconds after. A local business. He quoted me $327. I chose his company.

William the technician that installed my windshield was very courteous and professional in my dealings with him. He notified me when he was enroute to install my windshield and notified me when he had arrived at my home. He explained how long it may take and the do’s and don’t s after the glass was installed. I mentioned to him that when my windshield had been replaced before that the tape that held the windshield together took the paint off the roof of my car, he asked why I didn’t report it but I didn’t know to do so, so he mentioned he wouldn’t leave tape on the window and he didn’t. He was a great technician

This incident was extremely disappointing to me because i had used Safelite in the past and was very happy with the work that they did. That was not the case this time, as the guy ( i won’t call him a tech) did such a poor job that the original chip in the windshield looked much better than it did AFTER it was repaired. i called Safelite customer service and was told that there wasn’t anything that they could/would do. My only option now is to replace the windshield at my expense. i don’t know if there had been personnel changes at this store or what, but this was not the same Safelite Auto Glass that i’ve used in the past. The attached photo clearly show how poor the repair was.ServicesAuto windshield repairPrice assessmentNot sure

The only way I could get to a comment was to give them a rating. Zero stars for the Little Rock University Ave location. 3 different appointments to get my windshield replaced over a four week period. Last appt they forgot to order the windshield . I waited an hour into my appt time before they called me. I was sitting in the waiting room. Several technicians standing around doing nothing, two men at the front desk shooting the bull while phones are ringing off the hook. Don’t believe the commercials. This location doesn’t care. When they suggested I reschedule after they get the glass in I told them I won’t be back, they didn’t care. Just gave me my keys and I walked away. Three days of PTO spent from work and they don’t care