Ramirez Auto Glass

If I could give 0 stars, I would. This place left my car in shambles. We dropped off my car, and when we came to pick it up my windshield was fixed but there was glass all over my interior as well as dirt/sand. In addition, a huge crack on my rear view mirror!! My registration sticker was gone. Lastly, I go to graduate school and payed for parking pass and they threw it away!! We went inside to ask about these items and how this can get fixed and what happened to my parking pass. THEY WERE ABSOLUTELY SO RUDE. They basically said they could not do anything about it. That’s why they have a sign about the registration sticker. My boyfriend asked if he needed to remove it prior to us dropping it off and they said no it was complementary with the service. However, not the case. Registration sticker was poorly taken off so it ripped of course. The lady had to ask 5 different people about my parking pass and she “dug” it out of the trash can. They said they weren’t going to do a thing about the mirror. Short story: DO NOT GO HERE

Was excited to get windshield replaced so economically. Was told I could be here at 9am and out by 9:30 another reason to use them. Was told windshield is in stock, another reason to use them. Well, when I arrived the person who told me to come in early denied making that statement. I came in early on my day off because of what was told to me to expect. Second glass was at the warehouse not on the premises. Glass arrived at 11am. The office needs sprucing up. It was cold (no heater in customer area). Sat there for 2 1/2 hours. The front driveway is terrible, crumbling and poor looking. For the sake of their customers one would think they care enough to make place appear more pleasing and amenable to customers. Don’t want to use run down but it has seen better days. They need to be more forthright with customers before they show up. BEST THING ABOUT THE EXPERIENCE WAS THE GREAT PRICE. Need to weigh if I will recommend this business.

I had read previous poor reviews but as they came recommended by a family member I gave them a shot. The guys came out to my house and replaced a windshield. I was very concerned with saving what I could of the old windshield as the car is a bit of a classic. They were friendly and understanding of my paranoia, and explained what they were doing to me the whole time, how with care the windshield can come out in tact, and how to care for my new windshield after they were done. They took care when removing and installing the windshield, insuring both the vehicle frame and the new windshield were clean for proper adhesion. The process didn't take very long and they cleaned up after themselves once they were done. These were really nice guys and I enjoyed watching them work. My new windshield hasn't exhibited any leaks but given what I saw, I don't think it should. The only negative I can say was that the guys somehow had the wrong address and telephone for me so they were 30 minutes late. They seem really busy as they also do work for local body shops so I was surprised not to see more reviews. I might not have written a review except knowing they had recent bad reviews, I figured I should share my experience.

The dealership we purchased paid Ramirez auto glass to put on a new windshield. Our salesman told us to be at the dealership at 9:30am to have the windshield replaced. It was 11am and we were still waiting! The salesman called the company who stated they were on their way, our salesman recommended having them come to our home. It was a mix up on the lady who scheduled he stated. We received a call when driving off the lot. The lady stated she had an availability at 12:30. We made plans to be available. 1:00pm comes along and no one showed up. I call and this woman was rude! She said they don't make appointments and they'll get there when they arrive which is between 9-5. The men arrived thirty minutes later, looking miserable and the windshield has a scratch on it. It was free and we do not want to deal with this company.

I should have read reviews before bringing my car here. I called before I brought it in and gave them details of my car to get a price. They gave me $220 over the phone. I got in and they told me $425 because there would be calibration of sensors involved. They should have told me that over the phone. They then were able to change the price down to $350 when I argued with them that they had already given one price over the phone. The fact that they could so easily change the price makes me feel like they’re gouging customers. They also didn’t call me when my car was ready and never answered their phone when I called back. Their office staff was fine but a little bit gruff. Now, a few days later, my car is making strange noises and my lane assist won’t turn off. Honestly at this point I’d rather get it fixed elsewhere. I don’t trust this company to do it right. Buyer beware.

Two days ago a little kid was throwing rocks and busted my back window. After calling insurance, police etc. A competitor was going to charge me $370 plus they wanted me to drop off my car and leave it overnight. Um, no thank you. We bought our car from Ancira and asked them who they recommended and they said Ramirez Glass. Called them up and it was only $190 and they came to me! The gentleman were amazing and very professional. They cleaned all the broken glass, even vacuumed out the inside of the hatch because they didn’t even want there to be little pieces rattling. Then they vacuumed out all the glass from the interior, even though we told them they didn’t have to. They said they never want to leave a job half finished and leaving that glass there for us to clean wasn’t their style. I would definitely recommend them to anyone who needed their glass redone. I cannot thank them enough for the wonderful job they did.