Auto Glass Professionals

Second time going to Auto Glass Professionals to have a rock chip repaired in my windshield. First time was pretty basic. But this second one was a doosey. David, the gentlemen who helped with the repair, was an honest professional. He was skeptical the repair could be done, and since he wasn't entirely confident, he offered a fair price for the repair. He says he's a perfectionist and strives to produce only quality work, and I believe him. Turns out he did a great job! Even if the repair lasts only for a little while (or maybe longer) and I do end up needing a new windshield, I definitely know where I'll be going. Thanks AutoGlass Professionals.

These people are wonderful! Previously I've always used Safelite to deal with windshield chips and 1 replacement on a previous vehicle. This time I decided I wanted to find a local company to do my work as I had 2 cracks in the windshield of my Ram 1500 and my back window was cracked somewhere letting water leak into my truck. I had been battling for 2 months trying to find the leak in the rear window and couldn't figure it out. It was causing water to pool up on the passenger front floorboard because my truck is parked in my driveway with the rear end higher than the front and the water would run under the carpet from the back to the front. I had tried flowable silicone around the back window, a new gasket on the 3rd brake light, and sealing the shark fin antenna. None of this fully stopped the leaks. Since I needed a new windshield anyway, I filed the windshield claim through my insurance and asked them to send the claim to AGP, which they did with no issues. AGP called same day to set up the appointment. When I brought the truck in for the windshield replacement, I asked them to check the back window and see if they can figure out the frustrating leak. They replaced the windshield and found a crack in the bottom of the rear window frame that was letting water in. I had to file a second claim on the rear window, but was able to bring the track back in a couple weeks later and got it replaced as well thinking that this was the only source of the water leaking into the truck. Now this review gets even better. After all this, I was still experiencing water leaking into my truck on the passenger front floorboard, but I didn't see any water around the back window. I called AGP and asked them if they could double-check their work and see if the seals on the back window were good or if there was possibly something wrong with the install. They told me to bring the truck back in and drop it off, which I did. A few hours later I got a call from Hank, in their shop and he told me that he found the leak, but I wouldn't believe where it was coming from and he asked me to come in so he could show me. Hank and another guy had spent hours pouring bucket after bucket of water over the top of the truck trying to find the leak. They were able to track it down to behind the front fender. Due to what appears to be a manufacturer's defect, water was getting into the frame by leaking between a couple of panel seams that were not fully watertight. It was causing the water to get in and then run along the bottom of the truck and dribble out between the seams in the frame under the floorboard. None of us could believe it, but I watched it happen right in front of my eyes. Since it had nothing to do with the glass, I offered to pay them for their time, but they refused to charge me for figuring this out. I'm blown away by their diligence to take care of a customer and figure something like this out. Since my truck wasn't under warranty, I was able to figure out how to fix the leaks myself with some 3M Seam Sealer and Gorilla Waterproof Patch & Seal and thankfully the leaks appear to be all gone, but I couldn't have figured it out with the help of the guys at AGP. Highly recommend them and I'll be sure to take my vehicles here for any glass needs in the future.

Without reservation, I 100% recommend this place for your windshield and glass repairs. Between Stacia's amazing customer service and the shop's willingness to accommodate my availability, I am completely satisfied, and all expectations were met and exceeded. Before I committed to this place, I did some shopping around. Auto Glass was several hundred dollars cheaper than local competitors and very military friendly. Please consider this veteran owned business. It is the definition of quality.

Honestly, I have visited this place twice, and I had bad experiences in both times. I would have been greatly appreciated, if they could have provided a frequent communication, so that customers know they are not in a limbo with a busted window driving around without knowing when the installation or possible appointment could be set up. Due to the heavy rainy days, who knows what other water damage that might have impacted the car interior other than the broken glass itself. Considering all the factors (order, shipment, insurance, checking, and paperwork), that communication is essential throughout the process. Hysterically, my insurance referred me another glass shop, and they were able to notify me within 48 hours, and began the order and shipment and collected my payment at once. I waited 2 weeks with Auto Glass Professional. I had to call back to follow up on the status, then I was told more waiting needs to be done. What a joke, this place! Highly recommend others to seek a couple more inquires before finalizing your decisions. I don’t care how good the rating this place has, but the lack of communication with the customers is detrimental and a poor professionalism in my eyes. I would have stayed and stick it out, if I have been informed what’s going on during each stage, so the customers have an idea in their heads.NegativePunctuality, QualityServicesInstallation

I made an appointment to have my windshield rock chips repaired. Making the appointment was easy and the front office staff polite and I feel very comfortable speaking with them. I got there in time for the appointment, and in less than an hour they had my four rock chips repaired. The employees were all busy and the shop was clean and well organized to take in all the business, which at the time was very busy. Everyone was polite and professional, and it felt good supporting a family operation that’s been in business for 40 years. Go locals!

Used this company to replace 2 driver side windows on two of my company vehicles and then ended up using them to replace a windshield for my personal vehicle. Received multiple quotes for my windshield from different glass companies near by and this one was the best quoted price. They give better military discount than most places which is great! We did run into an issue with one of the work trucks windows not lining up and an issue with the windshield install of my car but overall happy with the services provided. Very nice people who work here, Hank was great! Will plan to use them in the future when needed.