Auto Glass Now

Glass repair shop recommended by my insurance. The installers appear to have done a great job on installation and finished in approximately 45 minutes. The after installation care was atrocious. I had removed all personal items from back on extended cab truck so staff could easily access window and clean out broken glass. After repairs I was told I would want to vacuum truck, there might still be glass in truck. I noticed a shop vac in the repair bay, thinking they had cleaned broken glass. I took truck to car wash and vacuumed FOR 40 MINUTES. There were copious amounts of glass fragments remaining. When vacuuming, it sounded like an old slot machine with coins falling because there was so much glass remaining, including a piece the size of my palm. This company may do great installation but the remainder of their service is sorely lacking. I personally would not recommend this location.ServicesAuto windshield repair

We had hail damage. They replaced the windshield in my wife’s car. But in the process they didn’t seal it well enough so it leaked, they scratched the hood, damaged the plastic trim around the windshield, and damaged one of the wipers. They kept saying they would fix everything and reimburse us for the windshield. That was two years ago. Since then they never return phone calls. And when I went up there they said they replaced the manager but will get everything straightened out for us. Not to mention that when I first made the appointment we arrived and they forgot to order the windshield so we had to make a new appointment, the second time the guy wasn’t there to do the work, and finally the third time they put it in but that is when all the damage occurred.

Went friday morning to get windshield replaced, that eve the installer said the new windshield was defective. He ordered another and could put it in next day. Saturday....no windshield. Didnt hear nothing monday but got a text late that evening my appointment was at 8:00 a.m. tuesday. Went tuesday...no wendshield. Get a text wednesday night while at church, appointment 8:00 a.m. in the morning. Thirsday morning i arrived on time but installer did not. I called an office and spoke with a lady that told me tomorrow 8.00 a.m. again. Went this morning (friday) left truck. Suppossed to be put in (after 5 trips) and at this moment 4:10p.m. 6/21/24 still no windshield..will be taking my business else where.

Our windshield got hit pretty hard by the hail stones, and I was a little disappointed to learn that the next available time for replacement was three weeks away! However, I kept going back checking on them, and they were able to schedule me for an early morning slot a few days later. I truly appreciate how accommodating, friendly and professional they were. If you are in need of a windshield replacement, AutoGlassNow is the place to go in Hot Springs, AR! The price they quoted me was very reasonable, and I appreciate the fact they didn't use the historic hail storm as an excuse to take advantage of the clients. A+ all the way! Thank you!!ServicesInstallation, Auto windshield repair

Wouldn’t recommend this place to anyone. Made an appointment on my lunch break, the one person working in the shop tells me he’s overbooked and asks me to come back the next day. Next day rolls around and I show up for my appointment only to be told it’ll be at least a couple hours. End up calling my boss and taking the rest of the day off only to leave 2.5 hours later without a window. Then Try to buy the glass from them and have someone that knows what they’re doing install “sorry we don’t wholesale”. Don’t see this place lasting long. Office is nastier than any mechanic shop I’ve ever been in too and by far the worst customer service I’ve ever seen.

It is hard to get excellent Customr Service like we we received today at Auto Glass Now! Thank you to the amazing team for turning around our unfortunate experience of our back window being broke while traveling. Specifically, wanted to point out that Brett, the store Manager at the Little Rock location, went above and beyond to make sure that our needs were taken care of; give the very complex install. Also wanted to point out Joseph our installer did a fantastic job - he drove from one location to another and completed the install in half the estimated time. Thank you again to the team at Auto Glass Now! Thank you for very best customer service one could ask for and for saving our trip, for beating the price in 5 counties. Best ,Jason