Auto Glass Now

After only one day, I'm "so far" pleased with quality of the workmanship and especially the price, best deal in my area. Would have been a five if they would have at least cleaned the dash after the installation of the new windshield...before I arrived to pick it up. They agreed to clean it after I pointed it out to them, but that should have been done before they called to tell me it was ready. I didn't have time to wait, thats why I dropped it off. It wasn't bad dirty, but definitely more dust and tiny debris, even in the mats than when I dropped it off. Ten minute wipe and vac, but that should have been on the installer, not me. If they want the ultimate customer experience, little things matter.

My experience was a great one. I called as soon as they opened for business yesterday. I needed a back glass for my granddaughter’s Subaru. I just knew they wouldn’t have one on hand being an odd vehicle. Joe immediately looked it up and they definitely had it in the warehouse. I was told they would work me. I left her car around 11:30 and at 2:06 I received a call her car was fixed and ready to go. That was a quick work in and I appreciate them getting it fixed so soon. The office staff are a pleasure to work with. All so kind and helpful. I give them an A plus rating across the board!!!

Do NOT go here. My panoramic sunroof exploded. I was referred here to this place , they replaced the sunroof. As I was leaving their parking lot I I activated my sunroof, immediate very loud glass crunching sounds and the shade liner was bunching up as the mechanism was retracting back. I stopped immediately and reported the issue. They told me they couldn’t get all the glass out , the glass particles are too small and they don’t have the equipment to get it all out of the tracks….and I would need to take it somewhere else??? Took it “somewhere else” and they said this is the 3rd sunroof they have had to fix because of Auto Glass Now company NOT fixing /replacing sunroofs correctly. WOW!! Auto Glass Now definitely needs more training! My apologies for such a negative but it’s the honest truth. There is no way I would recommend this place. If they couldn’t fix it, I should have been told up front. Auto Glass Now has caused me a LOT of extra time and trouble.

Called on a Tuesday afternoon and had an appointment for Thursday. Love I was able to get in so quickly. Technician let me know when he was going to be here and arrived on time. He was very professional and got the windshield installed quickly. I had a few questions and he answered all of them. It has rained a couple days since then and no leaks in the windshield. I would definitely recommend this company based on the customer service, the timeliness, and the cost. Well done folks.

I wish I was informed up front how to claim on my insurance prior to the appointment. Auto glass services used to make the repair and file the claim also where the process was convenient for the client. I didn’t get informed of the new process until after I had already gotten the repair. I ended up paying out of pocket because of it. Please inform clients of the process before repairing in the future so they can make the necessary arrangements with their insurance.

If we could give no stars we would. We left the car for a rock chip in windshield to be filled/fixed. When we went to pick up car we couldn’t see that anything was done to chip. Told it has been fixed and still couldn’t see how. WE wiped pollen off of the chip - so how did the repair happen with absolutely no evidence of it. We are out 65.00 and are having to take the car somewhere else for the repair. We won’t be going back to this business again period.