Safelite AutoGlass

I gave one star because you have to choose some kind of stars to get through to the review. My Subaru was serviced in the Cheyenne Safelite on Saturday June 21st. My appointment was for 10:00 a.m. I showed up promptly. My vehicle, according to their text messages, wasn't even pulled into the shop until 11:20. Service that was supposed to take two and a half to 3 hours took 6 hours and 45 minutes total. They kept making excuses that they could not connect with Subaru to recalibrate my eyesight system. I was asked whether I wanted to finish that day or come back another day. I had driven an hour for service so I selected to finish that day. As they tried repeatedly to connect with subaru to calibrate my eyesight system other people were arriving to pick up their vehicles. I heard the manager several times apologize to other customers for the delays that they had experienced stating "the Subaru took longer than it was supposed to". He indicated to me several times that this was an ongoing problem. I would not return to this shop if you own a Subaru or any other system that needs calibration that coordinates with a dealership. They seem to be incapable of doing that in a timely fashion and made only excuses for the delays in service. At the very least they should make much more realistic indications of service windows if they're going to continue to provide a service that poses them with so many challenges.

Had the misfortune of having a rock kicked up into my windshield a few days before a large hail storm (08/01/2025). I had already made the appointment, figuring I'd need the windshield replaced due to the size of the crack. Showed up the day after the hail storm because that's when my appointment was and the lobby was full of people who showed up without appointments. The staff were quick, efficient, and courteous to all customers while trying to schedule their appointments. When it was my turn to drop off my vehicle I explained what happened, and said I thought it would need replacement but wasn't sure. The technician took the time to take a look and said they could still try to fill it but with a chance to it spreading. Well they filled the crack in 30 minutes, no spread, and I was on my way. Great service.

I was in 2 months ago for a replacement and my windshield cracked again after getting a chip and the lovely weather we have had...any ways Billy did the replacement on my windshield this time and did a killer job! My car was clean when I went to pick it up, as well as a nice little reminder card on the dash with my RFID sticker for the car wash so I could get it replaced. He even put my maintenance sticker on the new windshield. I really was so appreciative and grateful they were able to get me in quickly and got it back in just a few hours. I have used Safelite a few times before, but this was truly hands down the best experience I have had with them. Thank you sooo much! Greatly appreciated sir!

The installer ruined the 2 windshield trim pieces on my 2003 Dodge pickup with the machine that cuts the urethane that holds the windshield in. Then installed a defective windshield. They did replace the defective windshield but haven't heard anything more in months and can't call them directly. Probably won't be calling them again. Windshield was replaced in April of 2023. Update: Safelite replaced the trim strips last summer. May call them again. It took over a year but they did make the needed repair.

I’m an older lady , it was mighty windy and so cold the day I arrived there. The young man knew who I was right off the bat, but told me it would be 2 hr wait! I knew I’d have to wait but was very surprised it would be that long. But I hunkered down with a lunch I had gotten earlier, and my iPhone. It wasn’t 1/2 hr or so later Hadon came in and said they were working on my car! Wow!! Ok!!! Ended up being there a little less than an hour!!!! Was so happy Thank you Jason , snd am very pleased with the work..

I had my windshield replaced last year and during this winter, just sitting in my driveway letting my truck warm up my windshield cracked and ran all the way across. I wasn't moving, there was no rock that hit me. I believe it was placed wrong when they put it in. When I went to have it replaced under warranty, they said it had a rock chip and that is not covered. WHAT GOOD IS THE WARRANTY? They would not replace my windshield under warranty. Will never use there services again.

I just called the Safelite location on Cheyenne, and my experience was far from pleasant. The lady on the phone was rude, unfriendly, and completely unprofessional. She didn’t even let me speak out, cutting me off repeatedly. Because of this interaction, I decided to cancel and go with another company. Thankfully, my insurance is covering the replacement, so I had the flexibility to choose a provider that treats customers better. Definitely disappointed with Safelite.

Scheduling an appointment on their webpage was quick. Had to take it to a Safelite shop as mobile repair wasn't an option. Spot on with the estimated repair time. The quoted time was 2 1/2 hours and it ended up being less. My camera had to re-calibrated for out of lane and braking warning and the technician did a good job. Afterwards he came out and explained to me what was done and why plus warranty information. I would take my car back again.

All my glass replacement has been done just fine with them and easily set up online, unlike novus. My only issue with them was a cancelation of an appointment minutes before the end of the four hour time slot of waiting for mobile repair to show up. Upsetting, because I would have left the spot I was waiting at if they had let me know in a more timely manner and set up another time, which I had to do again myself online.

This was our fourth windshield replacement through Safelite Cheyenne. Setting up the appointment online was easy. Our technician, Christopher, kept us appraised of his status (we're 50 miles from Cheyenne) enroute. He gave comprehensive detail on what he was going to do with replacement and what we needed to afterwards. His workmanship was superb and we're delighted with the new windshield. Five star, 10/10 service.