Safelite AutoGlass

I'd recommend using Safelite if you like your time wasted and like to be treated poorly. If that is you, this place is for you! Made an appointment for a windshield replacement February 21st and was asked to drop off my car before 9:30am and my windshield would be replaced and windshield cameras calibrated to factory specification same day. I dropped it off at 8am. Was told this would all be taken care of same day and they would call me before the end of the day to pick back up. My vehicle is a is a model Y Tesla so there are internal and external cameras I can access from my phone wherever I am to see when doors are unlocked, when people approach the vehicle, etc. I found it odd that by late morning my car had not been accessed by the shop or even approached any anyone associated with the shop. However, continued to wait and didn't do anything at that point. I did get two phone calls during the day letting me know they are running behind and haven't started working on my vehicle yet but they let me know (without me even asking) that everything with my vehicle will still be completed same day and not to worry. I appreciated them calling and giving me updates to their delays. I knew they closed at 5pm so was getting really concerned that by 4:30pm my car still had not even been pulled into the garage to get worked on. I called and they said yeah they are still behind but will stay late guaranteeing it will all get done today, just late. By the time 6:30pm rolled around and still no activity, I got someone to drive me down to the shop and I would wait there for them to finish. While driving down there, I get a call telling me they need to keep the car for another day because since it was getting dark, even if they change the windshield, they can't do the calibration at night because it'll be too dark. I asked them reasonable questions like "If you can't calibrate at night and you know you have to calibrate, why did you wait until after dark to try working on my windshield?" and "Why would you continue to tell me through out the day that regardless of them running behind, everything will still be completed?". Well, the person who I spoke with in the evening didn't take any responsibility for what I was told because that person had already gone home for the day. There was no apology, no sympathy, or anything resembling they cared they couldn't deliver and I would be inconvenienced as a customer. I finally told the person not to work on the car, leave my key card in the vehicle and I'm on my way to pick up my vehicle. I got no response from them except the sound of being hung up on. The next day, I received a voicemail from their office asking me how come I didn't bring in my car yesterday for my appointment and did I want to reschedule. They were oblivious that I did bring in my car and they just never worked on it. I think it's less of a problem working in the shop but rather put the blame on the incompetence of the person working the front desk. I with I remembered what her name was as I would put it in this review. My impression when I interacted with her in person when dropping off my car was that she was disinterested in customer service and barely even looked up or greeted me when I came in. I eventually took my vehicle to All Star Auto Glass and they took care of me with no glitches. Avoid the headache and start with All Star instead!

This location looks like it takes on more work than it can handle. I dropped the car off at 9:30AM and was scheduled to do a 5PM pickup. I got a text at 2:22 saying their techs may be delayed and that I'd get a text after work has started. I sent a couple texts asking for an update and there was no response. I showed up at 5:05PM and my car was still where I had parked it in the AM. Meanwhile I'm still in the Safelite office at 7PM, missing my kid's birthday and writing a review using their mediocre WiFi. My car is somehere getting fixed and I can't wait to get a useless non-apology apology from the owner for my experience as well as another useless thanks for sharing my experience. Hopefully the replacement goes well and I never have to come back to this location again. I'll have to say one thing though - if you love waiting and wasting your time, this is the place that'll deliver it in spades. The worst DMV licensing locations I've been to, pale in comparison to my wait experience here. Had someone responded to my texts with an ETA or an update, I'd at least be at work in a more comfortable chair. I'm sure the techs here are wonderful people and are taking on as much as they do at the direction of their owner. Do better, location owner. Update: Reducing to one star. The tech was quite apologetic and nice as he handed over my car. The poor techs looked overworked and were coming off a 12 hour day. It looks like the location is short staffed but the workload being taken on, if anything, is ill advised even for regular staffing. Long story short, I have to come back for recalibration to be completed and that’s another 2-3 hours of my time, including commute time. The owner of this location really needs to do better and treat their employees and customers with respect. But they won’t. The customer funnel, their apparent monopoly and their tie-in with insurance means they will freely waste their customer time and burn out their employees. I don’t remember their Seattle location being this awful.

On May 22, 25, an unknown object struck and damaged my windshield. I called the Perma Plate Service Plan coverage that afternoon to report and schedule a date for repair. I knew the windshield could not be repaired, from my contracting experience with the government. The next morning, I drove to Safelite Auto Glass in Bellevue to confirm what I believe. I had 2 technicians come out to take a quick look and verified the windshield could not be repaired; it had to be replaced. David took a picture of the damage, and we all walked back into the office. He told Sophia, customer advocate, the windshield could not be repaired as the damage was too large. Sophia changed my appointment to May 23rd, she documented and notified Perma Plate of the extensive damage and Perma Plate changed the approved repair to replacement. I went to the car to call Perma Plate for the new approval and once received within minutes, I went back into the office to schedule a replacement date. Sophia researched online to find the last OEM windshield in Cincinnati, and had it sent to the shop. Sophia scheduled the replacement for June 2nd. I missed the appointment time on June 2nd, but Haylie, customer advocate, and Vince, manager, got my car in anyway if I could drop it off for the entire day, which I did. Vince called me to let me know they were going to take great care of my 4Runner. Vince is professional, courteous, active communicator, and made me feel at ease, about the replacement being completed June 2nd. Mick did a great job installing the windshield. David did a great job recalibrating the camera to the windshield. Sopia, Marcus, David, and Haylie, were all professional, courteous, kind, great in communicating, and assisting me in getting the windshield replaced sooner than later. I thank you all for all you do and being you. Janet Loder

A month ago I sourced a quote for a full windshield replacement with these guys. Got an email confirmation for $350 total with tax. That sounded great to me so, I setup an appointment and showed up that Saturday. Dropped my car off, gave my card info and was told to come back in a few hours - ok no big deal. Well, half an hour later I get a phone call from the lady at the front desk who informed me that the windshield part was in fact, still not in stock and how would I like to reschedule my appointment for Monday afternoon? After some back and forth I instead reschedule for a few weeks out to make sure they had the part. Fast forward today, I show up again to drop my car off. I'm handed a work authorization form which lists a total of SEVEN HUNDRED AND FIFTY FIVE DOLLARS and change. The very polite lady explains how that price doesn't matter and they will adjust my total after the service is performed.... naturally I refused to sign it. I had to EXPLAIN TO HER that it was a legally binding document. At this point major alarm bells are going off for me, but I figure I'd give them one more chance so I ask for a form with the original price on it. She finally agrees and after a few minutes provides another authorization form. This time the total is $394 with tax. I pull up the email confirmation from Safelite and ask her again, why is there a discrepancy? She explains how that quote is missing their "standard $40 disposal fee" which "is always applied to all services". At this point I've had my fill of being jerked around so I cancel my appointment. TL;DR these guys tried to bait and switch me twice on the cost of my appointment, AND didn't bother telling me the part was out of stock until after I had dropped off my vehicle and gotten a ride home. Would give 0 stars if I could :)

I will start by stating that I have had excellent experiences with Safelite in the past...........this however was not one of those. It actually involved two separate but equally disatisfying experiences. I initially came in with a small chip in my windshield (1/4 inch at most). Given that it was in a difficult location (very bottom of the windshield, in the center of the windshield) I was informed that there was a possibility that the repair process could increase the size of the chip and I may need to replace the entire windshield. That is exactly what happened (after "treatment" I now had a 6 inch crack!!) so I was prepared for it.......I was not prepared for the technician to tell me that he was sorry because he was only a trainee and usually only experienced techs worked on difficult areas but no one was available. In effect, there may have been a possibility that my windshield didn't crack and I would just live with chip for a year or so until it was replaced. The second issue dealt with the scheduling of my windshield replacement (which I still was coming to terms with after just having a small chip become a giant crack). I was told the entire process including recalibration would take 3 or maybe 4 hours. As a result, I scheduled an online appointment for 1PM which would mean my repair should be done by 4PM or maybe 5PM....instead I received a phone call from Safelite at 2PM telling me that they couldn't do the recalibration until the next day because there was probably going to be too much traffic to do it late in the day on the day of my appointment. I needed to come back the next day for the recalibration. So why even schedule appointments for the afternoon???? I would have gladly taken a morning appointment rather that come back in for a second appointment.

Two appointments, no repaired glass. Nearly 5 hours of my time wasted. I scheduled with them through my insurance the day after my car was broken into. They even called me before my appointment to confirm everything. I then show up for my appointment and after 2 hours of waiting, I was told the glass they had didn't actually fit for some reason and that they couldn't reschedule me for another week and a half. No one seemed to have an answer as to why the glass they had didn't work after confirming everything before my appointment. I called Safelite customer support who contacted the store manager to see if they could reschedule me sooner. They were miraculously able to get me in almost a week sooner than they told me at the shop. Great! I then arrived for this second appointment after being assured that they would have the correct glass this time. This time I waited 2.5 hours only for them to tell me AGAIN that they did not have the correct glass. Still no answers as to why this happened, only told that they would call me at a later date to reschedule. All in all, a huge waste of time and gas money driving back and forth to this shop. I understand that mistakes happen but the same thing happening twice in a row with no explanation? Absolutely disappointing and will not be rescheduling with Safelite. I was given no reason to trust that they won't simply make the same mistake again. Made a stressful, inconvenient situation even more stressful and inconvenient. Would not recommend.

Where do I even start with this. First of all my initial appointment was back in January and I have had nothing but issues since. I got the windshield replaced get to my truck and there is a disaster everywhere they didn't clean up after themselves and they had dumped one of my car fresheners all over my center console. Oh but this isn't even the kicker! They broke my rearview mirror, my rain sensor doesn't work and I just had an appointment cancelled for the rain sensor because the manager failed to tell them that the part needed to be ordered. I am at the point where I am fed up. This has been an issue for almost two months and they still cant fix it. Countless hours, countless amounts of fuel in my vehicle. I will never recommend anyone to come to this establishment ever ever!! They are horrible. The only person here that I have had a positive experience with is the lady at the front desk she is a sweetheart. But everyone else here doesn't know how to do their jobs properly. They just want to get it "done" and shove you out the door. Still waiting on the manager to call me which has been well over the time that I was told he would call me back and I even tried calling again and there was no answer. They don't really take care of the issues they just blow smoke up your ass.

Terrible quality of work and craftsmanship. Ruined paint on three different body panels of a car that only had 10k miles on it. Was assured manager would be in contact and never heard from them. The damage is entirely understandable given the insane workload this location experiences and I would never fault the company had they made things right and did anything to fix it. You are better of going to any other Safelite location in the state, just look at the reviews. Really disappointed the manager of this location never responded to me. UPDATE 3/12/24: Still no call/text/email from Safelite but the photos in this review have now been viewed 10,000 times. Glad your craftsmanship is easily seen Safelite. UPDATE 7/26/24: Called by Safelite corporate and they informed me this franchise has gone through several managers since ruining several body panels on my vehicle. Weeks ago they said new manager would give me a call but still nothing. Review has over 18,000 views though so I feel incredibly happy in the end to save more vehicles from the undeserving torture you put them through. Don’t want the money back at this point, just want your handiwork to be pictured in the first review people see for your location :)

I just got my windshield replaced today at Safelite. I called a highly rated local, auto glass shop, was told I would receive a call back (never happened) then left a voicemail that was never returned. I went ahead and decided to "roll the dice" with Safelite, based on the reviews. I couldn't be happier with the experience including: - Appointment scheduling - super-easy online process that provides quotes and an instant insurance look-up; rescheduling was efficient as well - Communication: pre-appointment - calls, emails and texts, day of - update calls throughout the installation and calibration process - Timing: I dropped off my car at 8:30am and it was ready by 2:30pm - Workmanship: The windshield was installed flush with no damage to the paint or frame. - Cleanliness: There is only a small amount of debris inside the car as to be expected when replacing a windshield. I know people's experience has been inconsistent, but I was very happy with how my windshield replacement was handled at Safelite.

I noticed a small crack in my windshield & called my insurance carrier GEICO & within 10 minutes had a claim set up & appointment made with Safelite AutoGlass to come to my house to repair the crack. My appointment was set for 12pm-5pm but the morning of my appointment the Tech David Lee contacted me & said he was in the neighborhood completing another customer’s job & would it be possible if he could come when he was done. I said absolutely. I was so impressed with that. David came, explained everything that would be done, any complications that could arise but probably would not & roughly how long it would take. David did his magic, repaired the crack, my windshield looks amazing & I was so happy I did not have to replace the whole windshield. Safelite was amazing from the set up of appointment, receiving a video via text what would be done & the amazing Tech David that repaired my windshield. Thank you Safelite. I will surely recommend Safelite & will use them again if need be.