Jack Morris an Auto Glass Now Company

Second trip to Jack Morris Union. First trip they kept my car for 5 hours and did absolutely nothing, and told me there were error codes for the camera and wanted to keep it over the weekend. They are closed Saturday and Sunday. I assume that they at least replaced the glass. Nothing. Dropped off at 11am and went to pick up at 4pm. Manager told me he only found out an hour prior to me arriving to pick up my car that they were unable to recalibrate that the total time would take 5 hours. I informed him that they had my car for 5 hours and didn’t even call me or my husband. He told me to bring it back next Friday and he would make it a priority. Second trip, worst than the first! Dropped my car off at 9:44am waited for a phone call all day, did not receive one. We headed back up there to pick up my car. Windshield was replaced this time but told I would have to come back to have the recalibration completed. I am frustrated at this point because I was told it would be made priority. We out back to get my car and their is a crack on the left hand side of the frame of the car around the windshield. It stuck out like a sore thumb because someone used a sharpie to try to cover it up and in the sun it had a purple tint on the paint. I rubbed it and the marker came off on my finger. I saw the woman I spoke to outside and headed toward her to complain about the damage to my car. All she could come up with was excuses. We explained to her that I am on the interstate driving and the separation on the frame was not safe. Had to call my insurance to do a claim. Taking my car home I was following my husband and he suddenly pulls off the side of road and I followed. The right side frame around the windshield was flapping in the wind and almost flew off. Had to put in inside my car before I lost it. I have used Jack Morris several times in the past as my family has too and have never experienced poor customer service or such poor quality and shoddy work as I have today. They do not even deserve a single star but I can’t post this. 5/24/24

This place is horrible! I pay them to come change my windshield and recalibrate. Guy comes and changes the windshield no problem, guy can’t get the program to work for my truck so I was told I need to go up to the Union store. He said it would be quick. I go in and tell them the situation and they accommodate me. 2 hours later they still can’t get it done. There’s guys out driving my truck around when I mention the tire size( I googled “windshield calibration problems” while I was waiting.) They promptly tell me they can’t do it because of my tire size. I asked why they never mentioned it before, they said it’s up to the customer to tell them. I said the customers don’t know that true size has anything to do with windshield calibration. They said my guys don’t know what larger tires look like. I said Hellen Keller can tell you that my tires aren’t factory size. They said they’re not 4 wheel experts. I got mad at that point. I said give me my money back then. They said you paid with a company check the previous day so they’d have to mail me the refund. Then I say give me my keys so I can leave. They tell me the guys are still out driving it around. So they tell to come to the shop after I’ve already had a mobile app, wait 2 hours, tell me they can’t do it because of a problem that they should be able to identify within 5 seconds of looking at the truck, tell me they can’t refund me immediately and then I can’t even leave because my truck is being driven around by these incompetent morons. I had to wait another 10 minutes for my truck to get back. I told them they suck and left. Upon arriving back at work, I find another customers keys in my car. I seriously considered keeping them to screw those ladies at the front desk that were so stupid and rude. I decided to take them back up there and toss them on the counter, called them morons and left again. I’ll never go back.

Today's experience with the Union location was horrible and disappointing! I have used their services several times in the past and for the most part, have been satisfied. However, today's front desk customer service was by far the WORST I've experienced in a very long time. First, my appointment was scheduled on the wrong date (small issue- they were still able to get me in). Secondly, they quoted me one price and at check out, the price almost doubled. Originally, I called in March and received a quote. I called again on May 4th and received the same quote for $250 and scheduled. The final bill was $471.00 and I could not understand why. The lady who I assumed was the manager (she sat at the desk away from the front counter) came over to assist. Because my original quote was not far above my insurance deductible, I decided to pay out of pocket. This lady had the gall and audacity to ask me, in a condescending and snarky manner, why I didn't pay with my deductible anyway (when the bill was only $250). I was LIVID, what business is it of yours how I choose to use my money?? UNACCEPTABLE. OUTRAGEOUS. Perhaps if the same energy was given to making sure the office staff quotes and schedules properly, I would not have to write this review. Furthermore, if you are allergic to cats, chose another location because there is a large cat that sits on the counter and lerks around while the staff eats their lunch at the front counter and greets customers. I noticed in the reviews there was a response to favorable reviews, let's see if I get a response. Jack Morris @ Union - DO BETTER!!ServicesAuto windshield replacement

Poor Service and Unprofessional Experience I went in for glass repair but had to schedule an appointment. Initially, I was told someone would need to inspect my window, that never happened. Instead, they scheduled me for a 3:30 PM appointment the next day and assured me the work would be done by close of business (5 PM). I arrived early, around 3:15 PM, and was not greeted. I had to wait while staff finished phone calls before even being acknowledged. After checking in, I waited for quite a while. Meanwhile, an older Caucasian gentleman came in after me but his car was serviced and completed before me. At 5 PM, I approached the desk to ask for an update, only to be told they were “just about to pull my car around” to begin the repair, clearly far behind schedule. When I reminded them of the 5 PM completion promise, the woman at the desk rudely told me it wasn’t their fault the truck was late. No one informed me of any delays when I checked in, which would have helped me plan better. At that point, I left and scheduled a mobile repair for the following day. While the technician did replace my window, they left broken glass all over the front interior of my car. Completely unacceptable. Overall, the experience was unprofessional, disorganized, and disrespectful of my time. I would not recommend this company to anyone. Wish I had read the reviews before going, but my insurance company recommended this place!

I have used JMAG for windshield replacements in the past and was happy with the service. My last time there was not as good. When I was picking up my car, I was informed that two rubber pieces at the base of the windshield were "dry rotted" and unfit to be reinstalled. They function to keep leaves and other debris from falling down under the hood into the engine compartment. The pieces were returned to me, and I have inspected them. They are not dry rotted, they are flexible, not cracked and completely solid. However they have been damaged by some blade, I assume in the windshield removal process. They have obvious cut marks and slashes in the rubber. My conclusion is that the repairman damaged them accidentally during the removal process. JMAG is now gaslighting me, trying to make me think they are dry rotted when they were actually damaged by their employee. I have complained through their complaint process, and the best they will do is: "If I purchase new ones, they will install them for me". One star.

I had my windshield replaced in begging of the year . Then I had to go back because they forgot to adhere my automatic starter sensor to the windshield because it was just dangling and my rear view mirror kept falling down so they had to fix that as well . Then I saw where the rubber/hard plastic that adheres to the bottom of my windshield is just sticking out . There’s no debris or anything causing it to do that so I asked them to show me exactly and the MANAGER BRIGETTE was VERY RUDE the young ladies in the office were extremely nice . The young lady asked Brigette would she get the service tech to show me exactly what’s going on with my car and BRIGETTE said”I’m not concerned with that right now I need the ticket on the Mercedes we’ll get to her issue when we’re done” . I told the young lady that that was rude and she kept apologizing but she didn’t do anything it was Brigette . I WON’T BE BACK !!

Took new jeep window frame in to get old windshield glass from previous window frame switched out that was rusted through. Lady in front calls two weeks later and said they broke windshield getting it out of rusted window frame (all they had to do was cut it out) and had to order a new windshield to install. They did not consult with me on the price of the new windshield before taking these steps. Final price they gave me after doing the work Costa the same as a complete new setup so I obviously would not have given me consent to do the work in the first place. Asked them to just keep their windshield and give me back my frame but they decided they will keep it hostage until I pay them the money I never agreed to. There are multiple better shops out there to use, don’t settle for this garbage.ServicesAuto windshield replacement

I called two companies before this one. The first was not open, the second was taking appointments and said it would be a week before servicing me. The third company was Jack Morris Auto Glass. The phone associate was friendly and understanding. She was able to order the glass for my windshield replacement/front driver window asap (made the first morning glass delivery)... My car was ready the same day I called to have the repair. I didn't wait all day neither. It felt great to have a timely and professional service. Especially since, many businesses are having to make people make appointments and wait longer due to short staffing per Covid pandemic. As far as the pricing goes, I'm a firm believer in "You Get What You Pay For"... Thank you, (JM)... Keep up the good work and hiring of awesome associates. 👍

I made an appointment for 1PM and was told it would be available before close by 5PM. It gets to 5:30PM and I receive a text, not even the decency of a phone call. I get a text talking about how I need to pick up my vehicle tonight whenever they get finished without an actual ETA. Just whenever they are ready I need to available. Understanding I don’t work for them, I found it unprofessional to be left on standby. Then to add further insult, their response was they had to fit in a bunch of vehicles that were not on the schedule due to the break-ins throughout Memphis. I was one of those cars broken in! So you just told me you worked on vehicles who weren’t scheduled to push me 7 hours past my appointment. I’d drive to Arkansas or Mississippi before doing business with these jerks again!

Hands down the best experience I have EVER had as it pertains to window replacements. I filed a claim through my insurance and they use Jack Morris. I called my insurance company at 9:00 am, and Jack Morris was calling me around 9:30 am to arrange a time that works best for me. Bridgette was very prompt and professional and scheduled me an appointment for the same day. She explained everything to me thoroughly and what was all involved, little to say my car was at their shop around 12:00 pm to be serviced. They replaced my windshield and the car was ready around 2:00pm. Do not waste your time going to any other window dealer these are the people you need! Thank you again Jack Morris