Safelite AutoGlass

If you have a Tesla Model X, look somewhere else! They had the VIN number from my car and I went in for my appointment about a week later to find out that they had the wrong windshield. They said they needed to order the right one and would have it in a week. Ok. My appointment was set about a week out, and a day before the next appointment, a week later, I get a call saying that they had to cancel my appointment a second time because they needed to order the glass from Tesla. I went based on the fact that they said they could do it, and it was earlier than Tesla could replace it. I would have it already replaced by now. Save yourself the hassle and just go to Tesla. BTW, their price kept changing and went from $1800-$2600+ dollars. The Tesla service price is $2075. Total incompetence!

I needed my windshield replaced. I called Safelite, they processed my claim with my insurance over the phone. They said they could come to my house, super convenient. We scheduled our appointment. The tech arrived and he was polite and professional. He just took my Jeep key and took care of everything, even putting it back in the garage. He even moved my oil change sticker. It has been about 4 weeks since he replaced it and it is working perfectly. I also had the wipers replaced. They were more expensive than you could get elsewhere but I knew that ahead of time. They give you an exact quote over the phone before they come. It was a great experience and I would definitely use them again.

Scheduled to have my windshield replaced on Friday, May 2. My husband was told when we dropped it off that the glass arrived broken. Okay, no big deal. We left the car as we were told they would check with another shop for the glass. At 430 on Friday we received a call that the car had a code that generated but it was normal, since it was already 430 we knew we didn't have time to get there before they closed. No big deal. We arrived Saturday morning to pick up our car and was advised they can't fix it due to the code??? There's no code on my car!!! If they didn't want to replace the windshield they could've been more open and honest. Save yourself time and hassle and go elsewhere.

Satellite Glass just rocked my world. After months cleaning and repairing the damage from many years decomposing in a field, the ASTRO van was home to many local animals who seemed to enjoy the plastic on all the wiring. Finally got it running and focusing on interior now. The windshield was a gigantic leap forward and Ray, the installer, was very professional and efficient. He took the time to explain his efforts and was instrumental in sharing knowledge about how to care for and maintain the glass. I highly recommend this company and worth the extra cost. I plan to travel the US in this van, painting landscapes as I go.

Due to a scheduling conflict they made it very easy for me to reschedule and when the technician arrived he was very thorough and professional. He ensured that I was aware of the next steps regarding when I could take my truck through a carwash as well as when I would be able to replace the tint for my sunstrip. One recommendation I do have, if it were ever possible for this to be offered, would be a service to replace any tint lost during these situations. It would make it a little easier on the customer and could also be a source of additional income for the company.

Their online system apparently needs some revamping. My appointment was confirmed before the shop even knew if they had the glass available for the job. Showed up to my appointment just to be told it couldn’t be done today. Pretty disappointing since both my wife and I had to take time off from work to get this done and now will ultimately have to do so again next week. Moral of the story: call and confirm that everything is good to go before driving to the location because the email and text confirmations don’t necessarily mean that it is.

NOT PROS AT ALL. I chose them because they are supposed to be one of the best. What I got was nothing close to professional. I do not recommend to anyone. Use a different company. Make sure you watch them. Can't trust anything anymore. My brand new windshield is leaking air and water. They didn't put my trim back on, took it with them to try to hide the fact they didn't put it on. My job was started in the day finished at night. I couldn't see what I needed too. Or I wouldn't have paid worst part is I gave a $20 tip.

Garrett was my technician and he was extremely professional and knowledgeable about the entire process. The service was done right in my driveway! He answered all of my questions, was punctual, and was very detail oriented. You would never know the windshield ever got replaced. He took such great care to maintain the cleanliness of my vehicle as well. Safelite also deals with the insurance company themselves, so it couldn’t have been an easier process. Highly recommend Safelite and Garrett!!

If you’re in the Knoxville area and your technician is Charles, you’re great hands! Super professional and knowledgeable, extremely intelligent in his field of work and his communication the day of the appointment was great! I have a weird and hectic schedule and Charles made sure to communicate with me as much as possible to lessen the stress on my end! Craftsmanship is 10/10 he even cleaned all of my windows. Thanks again Charles if you’re reading this 2014 ford edge - Nick

So glad we have the option of them coming to the house to replace our windshield. easy transaction . Tech Abram was very nice and kept us informed prior to arrival. You see an image of the tech so you know whose coming in advance. He was dine in an hour. We didn’t have to take the car on the interstate with a cracked windshield n we didn’t have to pass an hour waiting in their customer lounge so nice to be home during the whole process. Definitely would recommend