Auto Glass Service

If Common Sense Were a Service, This Shop Would Be Out of Business Bless their hearts, I truly hope this window company has so much business that turning me away was their version of southern hospitality. I called about a small leak in my window (likely due to a tiny patch of rust I could fix in 10 minutes with my grinder and some primer). But since I’ve never removed a window myself, I was looking for some guidance. You’d think there’d be a simple solution. Instead, I got the runaround of the century. Apparently, fixing a rusty window involves me going to a body shop, paying twice as much as the window’s worth to remove and clean the four-inch patch of rust, and then bringing it back to them for replacement. Did someone sprinkle confusion all over this process? After a 10-minute call that felt like an episode of Bless This Mess, the sweet lady told me they didn’t want my business and suggested I take it elsewhere if I fixed the rust myself. I guess I’m not the elite kind of leaky-window client they want to service. Either they’re swimming in so much business they’ve forgotten how to help the everyday folks, or they’ve perfected the art of baffling customers into wanting to go elsewhere. Thank you for reminding me that my time—and common sense—are better spent anywhere else. Y’all keep shining, bless your hearts. Offering a $50 tip for the first window company with enough initiative to come up with the right solution for tiny patch of rust with no fuss. ;)

They came out on Monday morning and replaced front windshield. After they left my rearview mirror fell off hanging by wires. I call the same day. They promised someone would be out to fix problem, no one came. Called the next day ( Tuesday), talked to Brandon who told me I could bring it in. He told me they only cover my area on Mon, Wed and Fri. He told me I had to wait til Fri even tho I called on Mon trying to get someone to fix it. Called back on Wed spoke with Melissa in customer service, who spoke with her supervisor. Still no help. Everyone I spoke with told me they would get it resolved and told me they would call me back. None of which returned the calls or fixed the issue until Fri. Guaranteed right the first time, I think NOT. Service in 24 hrs, NOPE didn't happen. Would NOT recommend this company unless you want run around and void help. Pat S. Loudon Tn

I recently had my windshield replaced and things didn't go smoothly...the gasket that arrived was the wrong color so it had to be sent back. When the correct gasket arrived Auto Glass Service replaced my windshield and and everything looked great but it wasn't... while driving down the interstate a piece of body trim around my windshield flew off. Apparently the clips that hold the trim in place had weakened when the windshield was replaced and just gave away at interstate speed. So why do these guys get five stars? Because they stood behind their work at every step of the way. They were eager to replace the part and they didn't put in the slightly wrong colored gasket because it didn't look exactly right. If you want to use a company that is there for you when things don't go smoothly Troy and the team at Auto Glass Service are right for you

Windshield on our SUV cracked from 1 side to the other during a wicked weather snowstorm we had. I called our insurance agent to see if they would cover the replacement; said he would take care of it & not to worry. The glass company called me within minutes to get my information and schedule time to come TO us to replace it. He said his technician would call me within a couple of hours to discuss the appointment. He gave me a 2 hour window of time to expect him. He called the morning of the appointment and said he was on his way & would be here between 9 & 10. He pulled in my driveway at 10 minutes to 9, replaced windshield and was on his way again in less than an hour. ABSOLUTELY SUPER service from everybody in this company that we dealt with. If we ever need auto glass repairs or replacements again, we will not hesitate to call them.

This location is very well managed, or they just have great staff. Conrad assisted me originally, and Tabitha was great to help with my follow up questions. She was very informative, nice, and respectful. They assisted me in a special dealer part, even though the first one arrived to their shop damaged, they quickly had another one available. They referred to me by saying Mr Long and made you feel valued. Troy did a great job communicating the process and installing the windshield. The dash could have been a tad cleaner after install, but overall these folks are highly recommended. I look forward to doing business with them again.

Auto glass is the Best!! Excellent customer service ! When you call you get to talk to a real person! No automated prompts I was given kind courtesy information an quoted exact time a price! Very professional! Very quick to repair my window I can not give them enough honest praises an recommendations Brett is the best! Tabitha was best! An Chris who put my window in is the Best!! I give this company a 10! I recommend this company to a co worker an I will continue to recommend this company only to everyone one! Thank you Autoglass the professionals exceeded my expectations keep up the Awesome job!

Had a tremendous experience with Auto Glass Service of Knoxville! I had several chips and a slow rain leak in the original windshield on my 2011 Acura. Called my insurance, they recommended another company. Since the price was less than my deductible, I shopped around. Auto Glass was by far the best price (like $120 less). The tech Chris was professional and thorough. Showed up on time and was super courteous. Windshield is great. No chips, no more leaks! I highly recommend Auto Glass Service!

My daughters suv developed a crack across the windshield while driving my wife to work. I was using her car that morning because of the frigid temps and possibly ice. From the moment I spoke with the friendly customer service to a really affordable quote and quick next day service. I was amazed that the technician was friendly, informative and professional. Top notch service and will use them moving forward with my other cars! Highly recommend this service! Thanks

I Love Auto Glass Service for all my repairs. The office staff and repair staff have ALWAYS given me the BEST friendly, courteous and timely service. They come to my work location and fix my windshield issues. I love it that I do not have to take time off work and drive somewhere to have my windshield repaired. I have used them for years and I will continue to use them for years to come. Pam R. Corryton, TN Thank You Customer Evaluation Find a location

Great company. I needed the rear hatch glass and rear passenger glass replaced. From scheduling to them coming out everything was great. The first day they came out they brought the wrong glass for the rear passenger but they came back the very next day to take care of it for me. A lot cheaper than the other companies. Will definitely be using them in the future if I ever need glass repair. Thank you.