Safelite AutoGlass

Set up a drop off appointment for 2/11/25 by 9:30a.m. with a pickup time of 5p.m. for a new windshield on a 2022 Honda Pilot that required a 2 hour dual calibration. Dropped my vehicle off just after 9a.m. and went about my day. I was expecting some kind of updates on the status of the repair maybe through automated text but never received anything. By 2p.m. I attempted to call to check the status, only to realize I had a 1877 number that only provided a very frustrating auto service that couldn't understand simple things like "appointment status or update", "check on my service or appointment" or for heavens sake "representative". I realized that the auto service and I were not going to see eye to eye and accepted my defeat and decided to give up on checking the status of my call thinking that when they were done I'd be notified and if there was an issue they would call. Well, wrong again. Came to pick up my vehicle at 5p.m. just to find my car moved, the old windshield was still intact and my hood popped. To my concern I went inside to inquire about the reasoning behind the lack of service. Apparently they do not check their inventory prior to your appointment. The new windshield for my vehicle had a "scratch" on it and my windshield was missing a small side moulding that did not impact the windshield in any way. Apparently, they try to claim this on your windshield insurance claim without your knowledge... Which, who knows if there would be a deductible for or how that would show on your CLUE report that insurance companies use to determine your rates. I have this moulding at home and it can be easily popped back on, I simply left it off because I knew the windshield had to come off... Thank goodness they didn't file a claim for me due to the new windshield being damaged. A call would have been nice to notify me. The lady at the check in desk assured me they had called me several times. Wrong, I had only 1 missed call from them all day. They called once at 4:30p.m, most likely when I ran inside leaving my phone in my other car right before I came to pick my Pilot up. She said they called as soon as they got it back... Which led to me being very confused. If they didn't call until 4:30 and I was to pick up my vehicle when they closed at 5, my car needed a 2 hour calibration... The math there just doesn't add up. Absolutely horrible customer service. They couldn't offer me another appointment for another 2 days. I also brought up my concerns about my hood being left open and if I hadn't realized it, I would have driven home that way which could have been a huge hazard. I was pretty much dismissed and asked how I knew it was popped... Um, maybe because there's a visible gap in the hood when I inspected it finding that my windshield hadn't been replaced... Really? Dumb. Hopefully they get their act together by the time I bring it back in because I am not feeling very confident in their ability at the moment.

What can I say about this experience. Nothing positive, thats for sure. They came out and replaced the windshield. Afterwards, we noticed a loud wind noise. We filed a warranty claim to have it looked at. A second tech came out and informed us that the first failed to properly seal the windshield and that’s what was causing the leak. Yesterday, we noticed that the floor board was soaked with water. No doubt from the storm that came through. We also noticed that the windshield washer was only working on one side. I went outside and found a broken fitting (it was dark). We filed another warranty claim to have it looked at. They cancelled the visit and called us wanting us to bring it in. I called the office FIVE TIMES before someone finally answered. I asked for a manager and was told they’d left for the day. I asked for the next person in charge and was told they were out to lunch. When I finally got a call back she didn’t seem very concerned about the issue. She asked for pictures before they would send someone out. I was frustrated at first but honestly I’m glad she asked for them because it led us to notice THE PAINT IS CHIPPED ON THE HOOD. I’m currently waiting for a phone call from the regional manager. The assistant manager seemed as if she could care less, speaks poor English, used shorthand in her email such as “pls”, and the email was several run on sentences and it took a minute to decipher. Steer clear of this location. Their techs don’t know what their doing and the managers are absent or incapable. **update** Still have a poor opinion of the location itself. However, the district manager and her quality control managers offered a caring approach and corrected the issues at hand. Thank you Joann and your guys.

Came in for a windshield replacement on my Jeep. The desk clerk, Kayla, is amazing. I have my kids with me today, she offered to put on Disney+ for them while we wait. It definitely helped cut back on my anxiety of the kids disturbing others waiting. So thank you! Our glass Tech, Kevin, was very courteous and kindly made sure I was aware that the windshield will not have the Iconic Jeep symbols on it. (Which I was 100 good with), as well as the estimates wait time. The waiting area was clean and well kept. Water, coffee and hot chocolate were made available. The bathrooms were also very clean. Overall, this was a great experience. I will be recommending as the go to place for windshield repair and replacement.

I dropped my car off on my one day off at 9am for a 3 hour long service which included a windshield replacement and calibration. I was told it would be done anywhere around noon, and I had plans at 1:30 for an important event. Still didn’t hear anything around that time frame, so I had to get a ride (not a big deal). I didn’t get a call back about my car until 4:30pm, 30 minutes before close!! They told me my windshield was ready hours prior, but they couldn’t get ahold of the IT guy who does calibrations and said I had to come back and reschedule. That was inconvenient for a few reasons because 1, I took that day off specifically for this appointment because I work 7 days a week and never have free time. I just wanted the service done all at once, so rescheduling was a pain. 2, my windshield has been ready for HOURS so I could’ve had my car all this time?? I ended up rescheduling for the calibration about a week or 2 after all this happened. My boyfriend and I switched cars for the day so I was able to get my car serviced. Mind you, they have my car in the system and could tell what parts they should and shouldn’t need prior to this service. My boyfriend calls me after he’s been at the shop for about 45 minutes and says that they’re going to have to reschedule AGAIN because they “didn’t have a part they need”. So that was a huge waste of time for my boyfriend, and a waste of us having to trade cars for the day. Not to mention, we’re going to have to go out of our way AGAIN for something that should’ve been taken care of the first appointment. Never doing business with this specific Safelite again after I get my calibration.

Leaving two stars because I had to come back after my original appointment. Went with Safelite because of my car insurance. Let them and my insurance company know I wanted original glass and called prior to confirm. Upon arrival again confirmed original glass in order. Once my vehicle was done it was in fact an after market windshield. Chris I believe did my windshield the first time and left garbage inside my car. Receipt says “windows cleaned car vacuumed” false. He also did not replace the adhesive on a cord/box by my rearview mirror so those fell off a day later. Thankfully I took a picture of the windshield decal prior to getting it replaced. I know they were counting on me not being aware of this due to workers discussing putting the wrong windshield wipers on someone’s jeep and if she notices they’ll just change them. This was done in the lobby in-front of others so clearly this is a pattern. How professional! Also terrible acting once confronted about my windshield being after market. Anyways, I had to come back a week later and Desmond? replaced my windshield and fixed the cords falling off my windshield due to it not being done correctly the first time. So I appreciate Desmond. He also cleaned out the garbage the first guy left in my car. Personally would not go back to any Safelite location. Also please just pay attention to what windshield is actually being put on your vehicle so they’re not charging you for an original and actually giving you a cheaper after market windshield. ☺️

What a disappointment in their service or lack of today. Set an appointment four days ago for a 8-1 window today. Called at 11:45 to get an update and after battling through your automated call as your shop won’t answer the phone I was told the tech would call us and let us know his arrival time. Two hours later and several other phone calls, your contact center tells me the shop won’t answer and therefore they don’t know where the driver is and if and or when he will show up. They had to send the shop an email, really?I got the shop number from them to try and call and again no answer just back through the awful automated system. I would never use them, recommend them or give this location any type of reference. I’m sure there will be an automated thank you for taking the time to give us this info, we’re sorry, we’ll don’t bother, get your act together and answer the phone and call people back, you are in the service industry. Thanks for wasting almost 7 hours of my day today. You really deserve 0 stars, but the two people at your contact center tried to get you to call me. If you are the owner and replying to this, why do I need to send you info, should be on your system.ServicesAuto side window replacement

The shop was very accommodating in scheduling my windshield replacement, even when I needed to make a last-minute change due to my overbooked calendar. The facility was clean, and for the most part, the employees were friendly. However, I gave them a 3-star rating because when I got into my car, I noticed a small piece of plastic in my passenger seat, as if it had broken off something. Since I was in a hurry to pick up my daughter from school, I didn’t think much about it until the next day when my State Farm beacon fell off the windshield, revealing where the plastic piece had come from. Instead of informing me that they had broken it, the shop simply reattached the damaged beacon to the windshield. This lack of communication was unprofessional. I have since called State Farm to request a new beacon, but it is disappointing that the technician didn't inform me during the replacement process that it was broken and would need to be replaced. This situation wouldn’t have been a big deal if they had handled it correctly, but doing it this way has made it worse, especially since my State Farm driving discount is connected to the beacon.

The experience was both good and bad. First the bad: Safelite’s website doesn’t clearly define what can actually be repaired vs what actually needs to be replaced. Their website says any crack (less than six inches) or a specific amount of chips in the glass. I don’t blame the Safelite shop for that. I scheduled a “repair” and take time off of work to get it done just to be told that the websites Definition of what can be repaired is incorrect. Also, one of the front desk folks could not answer any questions I had so that was very frustrating. I decided to let my insurance handle the scheduling and replacement and remove myself from the process. They need to train their front desk folks more. The Good: The technician assigned to my replacement was awesome to work with and did a great job, with timeliness, communicating, work, and and no issues so far. If I could rate him independently I would give him 5 stars!

This place is horrible! I dropped my vehicle off this morning at 8am for a windshield replacement. I called at 4:45pm to ask where my keys would be located since they close at 5pm. They proceeded to tell me they are still working on my vehicle and they will continue to work on it until the job is completed. I arrived at 5:10pm to my surprise, they informed me that my windshield was never replaced because the one that was ordered was damaged. Sooo was anyone going to call me to let me know that my vehicle sat to the shop for 8 hours without being touched???? After 5:15pm they placed my old windshield back on car and DID NOT recalibrate my windshield nor inform that it is not recalibrated even though it was calibrated when I dropped it off! I will never visit this place again!!! Horrible service!!!

Every aspect from scheduling to the glass I had a very easy and happy experience. The reason for the 2 stars was that my vehicle wasn't cleaned after they did the installation. I had a layer of glass shards everywhere. I ended up canceling an appointment and spending an hour the next day cleaning it out myself. I'm assuming the reason for it not being cleaned was I received a call 30 minutes before they closed, and the installer was more concerned about leaving than finishing the job. Just be aware if you schedule your installation late in the day. The pictures are from my steering wheel. I use this vehicle as a limousine and clean it at least every couple of days to keep it ready at all times.