Safelite AutoGlass

Can't say enough about the terrific experience I had at the Safelite in Avon, which was in big part created by an employee there named Nathan. I had a crack in my windshield, so I pulled in, Nathan greeted me and fixed the windshield flawlessly. When he came out to talk to me after the service, he mentioned that I had a flat tire...I knew I hit a big pothole turning into the shop, but didn't realize it popped the tire. Without hesitation - and without me even asking - Nathan scrounged up a jack, worked extremely hard to elevate my car, and put the spare on right there in the shop's garage. I was incredibly grateful, as he singlehandedly and without prompting made a what could have been an extremely stressful situation completely manageable. Not only was it terrific service, but it doubled as an act of kindness. Accordingly, I give the Safelite in Avon - and in particular Nathan - the highest of marks not only for service, but for going above and beyond to satisfy the customer. Thank you, Safelite....and give that man a raise.

My appointment was canceled 1 hour and 15 minutes into the appointment window (due to a family emergency). An agent called to reschedule and offer a 50% discount if I came into the shop. I inquired about the price (thankfully) if I came into the shop. She stated that since I was using insurance, 50% off my deductible would be $250. I then pointed out that the quoted price was $360 (that included other services with the windshield), and she started to ramble. I canceled the appointment and found a business to provide the same services for $250 (and better reviews). In my opinion, increasing the price simply because I have insurance is dishonest and poor business ethics. Update: I am still fighting to get the fraudulent insurance claim removed. They couldn't provide me a scheduled service, didn't even see my vehicle, and still filed a claim with my insurance company.

From start to finish it was a great experience signing up online and make the appointment was very user friendly. My windshield technician Nathan showed up on time. He explained everything to me about the whole process. Nathan even sent me updates as he was installing the new windshield. When it was all finished, Nathan sat with me and explained the calibration process how I'll be receiving a certificate stating that the calibration done. It truly was an easy, seamless process. Thank you so much Nathan. Well done

had my hyundai broken into, got a smashed window and contacted safelite. got an appointment on the website which was super easy, had text reminders and all. by the time my appointment came they were super accommodating and had great service! lady at the front counter was very understanding as well. my window looked as good as new and i couldn’t be happier. they even cleaned up the remaining glass pieces from my car. thank you so much!! definitely recommendPositiveResponsiveness, Quality, Professionalism

One of the best customer service experiences I’ve ever had with a company. I was able to get scheduled the very next day. Even though the expectation/estimated time for my windshield was an hour and a half-2hrs, it was actually done in only 45 minutes. Asia helped me initially and advised me to get with my insurance company first, to come and find out that because I had glass insurance, I had a $0 deductible and did not have to pay a dime. 10/10 recommendation.

Very pleased with the service I got. It was quick and easy to schedule my appointment online. Got reminders about my appointment. On the day of the service there was no wait time when I got there as soon as I walked in they got my keys and started working on my car right away. They had mentioned about an hour and a half but I was out of there in an hour which was great. Nice and neat waiting area. Friendly staff.

The service itself was great. Very quick and efficient. The process of booking online was OK, but not great. My passenger side window was the one damaged, yet they were trying to push new wiper blades for me. It made no sense. My personal opinion is that the service is very expensive. For the little amount of time the technician was at my house, there is a huge markup for parts and labor.

The staff was very friendly and knowledgeable. I enjoyed the experience because they made it very convenient and quick. I have a lot of highway mileage on my vehicle so my old windshield had accumaled a lot of small surface pits from sand and other road debris. I'm very happy with my new windshield and highly recommend this location!

Great experience. A rock or some ice flew off the back of a car driving in front of me and cracked my windshield. They got me in quickly, and then fixed my windshield quickly too. Everyone was polite and the waiting area was comfortable and clean with music and coffee provided. Fast and easy experience for fixing a surprise problem

Very professional front office staff. They are people oriented. I felt welcomed. This is a good team and well-managed. The technician who did the work was very professional, too. He took time to explain what was done and answered all of my questions. Afterwards, I felt like I had dealt with good people who did good work.