Safelite AutoGlass

Buyer beware! They have NO intent to follow up on their warranty. Windshield replaced on March 11, 2024. July 3, 2024, 4 PM, the new windshield cracks turning on a town road, no other vehicles in sight. Immediately called to report the crack to make sure it was covered under warranty and their phone system hung up on me, told me to go to the website. Crack continued to get worse. Got vehicle in July 15, 2024 for repair and they claimed there was a chip in the crack that could mean it was hit by a rock that caused it, thus voiding the warranty. Just as likely the weakened glass was more susceptible to chipping after it cracked because they refused to answer their phone when I called while I was right down the street from them immediately after the crack happened. When I pointed out the windshield was less than 4 months old, they said new windshields get cracked all the time and offered to take down my insurance information. Thieves!! Take your business elsewhere or risk getting taken advantage of!

Heard a pop one night come from my closed garage and found the rear window shattered on my 2003 Buick Lesabre. No impact just popped on its own?? Called the insurance company the next morning , who put me into touch with Safelite online. Real easy to use and within minutes I was set up with an appointment for a few days later. Morning of the appointment I recieved a call from my tech Taylor and he arrived 20 minutes later. He did a great job on the install and I can't say enough good things about him. Only hiccup was the glass came without the molding. I wish safelite would have told me right away so I could have tired to secure the molding on my own. Taylor did a great job talking to me about it and showed me the universal molding he would install with my approval. I understand most customers are not as attached to a 22 year old car like me, 😀 , but a heads up would have been nice. Like I said Taylor was top notch and is a great representative for your company.

Safelite the company has always seemed to peek my interest whenever I would see their commercial on TV. But I never needed them until recently. Let me say my experience was awesome with Zach (the technician)!!! If every company had their employees behave and give customer service like Zach did….This world would be a better place!!! Zach deserves a rise!! & if I could have tipped him I would of given him a BIG tip!! Zach was polite and very clean cut!! Zach explained everything to me, answered all my questions (even if the questions may have been obvious lol). He was on time and kept in touch with me throughout the whole process!! Safelite most definitely has a permanent customer (if all their technicians are like Zach!!) Thank You again Zach for everything! You are an amazing person and I appreciate your service and kindness!! People like himself are hard to find in today’s society!! Keep up the terrific work!!! May the universe be on your side!

This place is awful. First they lie because they can't come to the beach because everything needs to be calibrated now. So you can't watch the tech put your window in. I left with a big chip out of my car where you can clearly see where they had issues. The window edge is chipped and molding is out of place right where the chip is. I hand wash my car so I know all marks. They take a video before they work on the car and you can clearly see no mark in that area prior to them working on it. Their solution is to give you touch up paint and deny they had any issues. Trying to tell me it looked like a rock chip... very unprofessional service and quality. Take video of the whole area around your wondow before you hand them the keys, unless you don't mind a scratch or paint chip here or there... then almost 2 months to get paint... I will definitely not use them again..

Scheduling an appointment online was easy enough. I had some questions, however, and couldn't find a local phone number to speak with a human, which was frustrating. I didn't have a ride to leave the store once I dropped off my vehicle, so I brought my laptop and planned to stay all day. When I arrived, Chris (the manager, I believe) told me they were really busy that day and she felt bad I was going to have to sit around. I explained that I couldn't find a way to speak to a human nor was I given the option online to indicate that I would be waiting. She managed to change around the schedule, and I was out in less than two hours. Overall, a very good experience. It would have been nice to have direct contact with a person instead of just going through the online robo-responses or generic phone prompts.

Highly recommended! I had a small chip in windshield so made appointment for repair. The person that helped me took a look and told me that chip was small and to repair might make worse. Better to wait and watch and re-evaluate if it gets worse. I'm very glad to have found this business. It would have been easy for them to have just gone ahead. But what their actions told me was that they know their stuff, wanted to make sure if they did something it would be done right, and have a very high degree of honesty and integrity. In the future, I would choose them first and have no issue recommending them.

The entire process of getting my windshield was very seamless. I was able to get an appointment quickly. They worked everything with my insurance (Allstate) behind the scenes such that it didn't cost me anything. At my first appointment, they even admitted that the windshield they pulled wasn't good enough and they asked me to reschedule for the next day. It's entirely possible I'd have never notice the blemish, but I respect their honesty. They were even able to mover my EZPass, registration, and inspection stickers. Very happy with the speed of the process and the results.

The whole experience was stress free! They were short staffed by their admission, but there was never any of their frustration they may have felt passed on to me. Taylor was able to replace my rear window with a perfect clean up and off to still put in a days work in the shop. This location came highly recommended by a neighbor who has had to have his older mustang drivers window replaced twice. They spent time trying to fix a mechanical issue that they thought was part of the repair. It had been a long time since that worked! Wonderful people to work with!

My windshield suffered damage on Saturday. Made an appointment for a replacement on Tuesday approx. 8:45 am. Convenient, easy to find location, huge signage, and plenty of parking lot space. I was greeted immediately and invited to leave the car or sit in waiting area. They had lots of current magazines! My technician was Robert, in the event I had any questions. My windshield was expertly replaced, all the appropriate stickers were perfectly realigned and the camera was recalibrated. All before 10:20 am. Thank you Safelite Auto Glass! 🎃 🧙‍♀️🚘

I had a great experience with SafeLite Auto Glass from start to finish. Scheduling through my insurance was quick and hassle-free. I appreciated how easy the process was and how well-organized the communication felt from the very beginning. The technician was excellent. He called ahead of time to confirm and gave me a heads-up right before arriving. He was friendly, professional, knowledgeable and got the job done quickly. The experience smooth and stress-free. I’d definitely recommend SafeLite to anyone needing auto glass repair or replacement.