Safelite AutoGlass

I have used Safelite for at least 5 windshield replacements in the last 10 years. They have replaced 2 in the last 2 years. Every single windshield that I have replaced was due to a rock hitting the window but this crack was different. This crack started at the base of the window under the outside "molding" and then traveled all the way up the windshield. I asked to have a tech come out and review it for a warranty. Josh came out at around 4:30pm and spent about 20 plus minutes looking for damage. Josh was very nice and professional. He first pointed to something on the inside of the window. After trying to look for the mark on the inside, his boss, Alyssa, instructed him to pull out a ballpoint pen and run the point of the pen along the crack on the outside of the window. Josh followed instruction and eventually found or created a tiny "pit" in the middle of the crack. When I spoke to Alyssa and told her repeatedly that the crack started at the base of the window, she insisted that the crack was caused by the "pit" mark. I can replace my windshield for a $50 copay so it is not about the money. What bothers me is that I was not believed when I said it started at the base of the window. She first blamed something on the inside of the window for causing the damage, and then when we all could not see that "mark", she told the tech to pull out a ballpoint pen and run it along the outside of the crack. I am just curious if a ballpoint pen is the tool of choice for Safelite techs. Josh was super nice and was just doing what he was told to do by a Alyssa in the office. I am sure nothing will come of this review, but I felt compelled to write it.

Nick was very thorough, thoughtful and customer service oriented! He knew everything about what he was doing, how long it would take, how it will look after the repair (you will still see the crack some, but it is sealed completely) and how to “care” for the windshield after (just wait 24 hours after the repair before you take it through a pressurized wash). He called me the morning of my appointment and told me what time he would arrive, and he was spot on! The whole process of making my appointment to having Nick here was effortless & free! My insurance covered it 100%. with State Farm and now Progressive. As we all know, in Reno, if you are lucky enough to not get a chip, your windshield becomes so pitted you have to replace it. DEFINITELY use this service for chip repair you will not be disappointed! They will come to your home, work or wherever your vehicle is parked. I know this from a previous encounter with this company & I was extremely impressed with the service back then too!

Loved the service and the quick turnaround time! Scheduling online was easy but I was a bit worried that I had to leave my vehicle and wait several hours until I could get it back since I live 1.5 hours away. I came in a few minutes before my scheduled appointment and was told that as soon as the asigned tech was done with his current job, they could start working on my vehicle. Within a few minutes my tech, Dakota, already started prepping my vehicle for the windshield replacement. He was very thorough and was very careful through the whole process. The entire work was done in a little over an hour! They even cleaned the windows and vacuumed the interior! Then the whole work and lifetime warranty was explained to me. I even got a great discount! Of course I love my new windshield!

We had windshield replaced a year ago and did not notice the 1/2 inch gap between the cowl and windshield until the wipers caught the gasket and pulled it up. We brought it in and the tech said that is how it is and it is fine like that - we are talking a half inch gap where i could see wiring! I called and made another appointment because this was totally unacceptable. I was fortunate enough to have tech Krister work on the issue. He removed windshield which was originally placed too high and was able to clip the cowl under the glass closing the gap. Kudos to Krister for putting in the effort to fix the issue! Shame on the techs that originally installed the windshield and especially to the tech who was too lazy to correct this.

My front windshield was damaged and the insurance uses Safelite for replacements. The original on site tech installed the new windshield while breaking pieces of the front camera as well as scratching the a pillars. Safelite replaced the windshield again and ordered replacement parts for the 2 broken areas the on site tech did. Their replacement windshields they offer are terrible quality and will get pitted and crack easily. The new one they installed just months ago is already pitted by the wind and dust. NOT OEM quality at all. Their warranty is a joke as well. It will not cover anything except leaking. This is not a warranty at all. Props to on site tech Mark, he was the only positive part of this.

The process was easy and the windshield was properly repaired. The technician could use a little customer service training but he was plesant enough. I asked twice if my watching was fine, he didn't respond. Then he asked if I would be leaning on my car if it was in the shop. I responded, no, which prompted him to mutter, I don't understand why people feel they can stand around watching. I answered, I would still watch you from the lounge if we were at the shop, as I left the area. This would not have happened if he had said yes, i prefer to work with as little distractions as possible when I asked, twice if my watching was going to bother him.

I’ve gotta say, I’ve been very impressed with this shop. I had a windshield replaced and sole trim was broken in the process. It’s an old vehicle and I brought it up to Mike, the manager, and he went above and beyond to make it right. I went in expecting to receive push back because of the age of the car and told him that I get that it’s old and not worth a lot, but it’s important to me. He told me “you don’t even have to explain, it’s your car and we want to make it right.” So shout out to Mike and his crew, it’s rare to find a shop that is so focused on customer satisfaction and doing the right thing. I really appreciate it.

Employees were all very courteous and helpful, and the job was completed satisfactorily. My biggest problem is that their policy is such that if my windshield cracks even further while they are working on it, that cost comes out of my pocket. I feel there is zero incentive for employees to do a good job since it doesn't affect them or the business whatsoever. If I went to an ear piercer and they said if my ears got super torn and damaged while they were piercing them, they'd be without fault, I would leave. If a tailor said it'd be my job to pay if my clothes got destroyed while they were working on them, I would leave.

Excellent installation, very pleasant people at the shop as well as the technician. They helped me with a miscommunication and got it all back on track, and when I arrived home the work was done looked really good. The only reason I deducted a star was, after pulling my car into the garage, I discovered the gasket bag in my shrubs, two wadded up paper towels and small pieces of old windshield gasket left on the driveway. To me it wasn’t a total deal killer just an inconvenience that could have been avoided with due diligence inspecting the work area before leaving.

Safelite was the go to for my dad’s automotive repair shop. Joseph did an excellent job with my windshield replacement. Very professional, friendly, humerus, work ethic was work quickly and with craftsmanship!!!! That’s top notch, right there!!!! Thank you Joseph. Thank you Safelite. I ask a bonus for Joseph of rent, food and gasoline. I will always recommend Safelite. Like $245.00 out the door. Easy booking online and easy bc they come to you. We live in a day and age where reviews and customer satisfaction surveys are the norm. Than you for reading my review.