Safelite AutoGlass

If I never have to go here again, it’ll be too soon. Dropped my truck off at 9am. They confirmed my phone number and said they’d reach out when it was done. I attempted to call the business at 3:30 for an update and got a call taker from the main #. She was very polite and put me on hold. After a minute she said the store wasn’t answering her phone call and she gave me the direct number to try myself. I called several times between 3:30-4:30 and got no answer. Since they close at 5, I got there at 4:50 and was informed they hadn’t even touched the truck yet. I was told they were staying late to do the work and they’d call me that night and I could pick it up. I never got a phone call. The following morning I got an email at 7am saying they started the work. I happened to check my email later in the day and I had received another email saying the work was done. Every single text I received prior to the appointment stated I would get text updates throughout the day. A simple text or phone call explaining they couldn’t get the work done that first day would’ve been acceptable. Instead I received zero communication for an entire day and then the following day I get an email. Completely unprofessional experience. Can’t wait to read the standard reply from them saying they’ll notify the management team (and nothing will be done).

Safelite is a reputable company but the employees at the Brockton location do not represent that at all. First off there’s glass all over the parking lot, a ridiculously lazy manager, employees complaining about doing the job they are supposed to do probably because the manager is on the phone with his friends in the AC while one guy is doing everything. When an employee comes out with 0 interest in working on your car you start to question if you want them touching it. They don’t know what they are doing a whole week of them having my car and nothing done correctly they didn’t know how to calibrate it after several different windshield installations for some reason. Some days they never even touched the car, I kept driving by because I work down the street and it was sitting in the same spot all day, they continuously kept having issues and just kept the car everyday until closing without a word until the last minute. They need an employee overhaul. I gave up on them and tell me why I went to the Raynham location and was in and out within hours everything fixed perfectly with great customer service. It was night and day from the Brockton location.

Here’s your heartfelt 5-star review for Safelite: ⸻ 5 Stars – A Life Changing Experience I came to Safelite for a windshield replacement, but I left with something much deeper. I was angry, overwhelmed, and in a really dark place in my life. I didn’t show up as my best self, and I know my attitude reflected that. But from the moment I walked in, every single technician treated me with dignity, respect, and genuine kindness. They didn’t just fix my windshield, they reminded me I was still a human being worthy of compassion. Their patience and professionalism broke through my walls, and I actually broke down in tears because I had no idea how much I needed to be seen heard and hugged. I am a disabled veteran, I felt lost alone and hopeless. You can’t put a price on what they gave me that day. This review doesn’t even come close to expressing the depth of my gratitude. Each of those team member technicians deserves more than 5 stars, they deserve recognition for going above and beyond not just in service, but in humanity. Thank you, Safelite. I will never forget this experience. You gave me hope.

My experience was horrible. I made an appointment online because you can't get someone on the phone. Did not receive any call to confirm the appointment or the service needed. I scheduled on Thursday for a Saturday appointment. Showed up to appointment and I was met at the door by a worker who was not pleasant. This worker said my windshield could not be repaired and that my appointment was for repaired and not replacement, there's nothing they can do for me today. My appointment was made for replacement, several calls to corporate and noo e was able to help but i did found out from the corporate office that they had the windshield for my vehicle. Strange but yet did not want to replace it . I clearly have a Crack on my windshield which I noted when making appointment online. Stay away from Brockton not sure if thats the reason why the experience was horrible and a convulted mess. Anyways I decided to go to a different glass company to get my windshield replaced.

I made an appointment on a Monday for a Tuesday 8 days later for 7am. I took a half day off for a 2-3 hour job. Safelite said we have to cancel, no wndshld ! I get a call 3 days later, it’s here (Friday). I scheduled for Monday at 730, Angel says closer to 2 hours than 3. Great ! I get there, Angels leaving and says talk to that guy behind the desk. He says we’ll call when it’s done today. No, I was told 2-3 hours. That’s if you have an appointment at 8. An appointment at 730 is all day . Huh ? You can leave it or reschedule, your only options. Unless you want to cancel. How are two supervisors saying two different things? Why is your attitude so bad towards the customer ? I lost money for taking a half day on both days, wasted my friends time for dropping me and picking me up (didn’t need them). I’d be a fool to schedule a 3rd appointment with these inconsiderate unprofessional employees of safelite in Brockton on Belmont St.

It took over 2 weeks and 4 workorders (4 re-scheduled appointments) to get our front windshield replaced. We were provided with complimentary windshield wipers, but this does not compensate for over half a month of lost worktime (especially for someone who uses their vehicle as primary means to earn money). Representatives insist that nobody is at fault for the 4 consecutive re-schedule's/delays. When the work order was fulfilled, my wife came to pick up the car and had our keys thrown on the table in her direction by the representative releasing the car, with some additional mumbled remarks about how we shouldn't be complaining. Not sure who threw the keys at my wife, but overall this was a dreadful experience. Safelite will not be the company we use in the future, even if its recommended by our insurance.NegativeProfessionalism

Horrible customer service. My daughter took her car here through our auto insurance to have her windshield replaced and they broke her car radio, left the car dirty and forgot to put the inspection sticker back on. We took the car back to have the inspection done and they said we would have to take somewhere else to get that done and come back with a receipt for a reimbursement. The next day we did that went back to their establishment with the receipt and of course they can't do it because the mgr isn't in. We now need to wait for a call back. So basically one of your technicians screwed up and now we have to do all the running around and being inconvenienced. Will never take our cars there again and would never recommend them. I will definitely be letting my insurance co. know what horrible service we received.

I needed to have the weather stripping around the rear window of my car repaired as it had come loose. A small job that the dealership would not touch because it involved the glass. So I made an appointment with Safelight. Originally told, the glass which was fine, must be replaced too, to the tune of $330. I agreed only to get someone here to help and knew I would negotiate a more realistic service fee. I thought, when they see what's really needed they will understand. I was right. When the technician Benjamin arrived, he laughed. He replaced and sealed weather stripping. He was prompt, courteous, professional, and best of all had a sense of humor about it. Final actual cost $0. Thank you Safelight, thank you Benjamin!

My windshield had 2 tiny cracks in it...I went in for a REPAIR!! But for some reason they REPLACED!! My windshield...but that's not all...I got home and discovered 2 dents in the trim as well as a piece of rubber that I'm sure I'm not supposed to see hanging at the bottom on the same side of my dented trim...I brought it back to the shop the shop owner...at least that's who I'm assuming he was...took pictures and said someone will reach out on Monday...haven't heard from them since and it's been 3 weeks almost 4...everytime someone from the warranty department calls them they say oh yep we'll reach out to her tomorrow...lies...don't go there...if you decide to go to Safelight choose a different location...wish I had...

Went to the Brockton location today because my insurance company recommended them. I arrived early and was greeted by a nice lady. After waiting over 2 hours I asked about what was going on. The lady at the counter said it is almost done. I asked why is it taking so long, the lady behind her (I assumed it was a manager) said: Our technicians are not that good. I almost fainted that an employee would tell a customer this. Got into my van and there was trash inside my van. Guess she was right on multiple levels. Called my insurance company while I was sitting in the parking lot and told them if they EVER referred me to that place again I will cancel my insurance.NegativeProfessionalism