Safelite AutoGlass

Safelite in Hagerstown provided me with an awful experience in a multitude of ways. The scheduled appointment was supposed to take 2-3 hours. I waited 4 and a half hours. Upon completion of my windshield replacement, I got in my car to find that there were shards of glass and dirt all over my dash, seats, and interior. They also forgot to cut out my state inspection sticker from my old windshield as well as my oil change sticker. This caused me to wait even longer. The next few days after I got home, I noticed a scratch in the hood of my car. It appears that the technician propped a windshield on my car and pivoted it, creating a circular scratch. When calling safelite, I took it back to the shop and showed the manager the damage. She stated that they could not have done this because, “there was a film on the scratch and we wouldn’t do that.” I park my car in a garage at home. My car is parked in a secure gated area for only two cars at work with cameras at all angles. There is no way the damage on my hood did not come from safelite. I am very disappointed with the service and how the manager, Sonya, handled this situation. Now I have to contact insurance to get this resolved. Update: My insurance company filed this as vandalism, and I had to have the entire hood of my car repainted. The auto body shop stated the circular scratch must have came from Safelite and also mentioned they have worked on multiple cars that were damaged by Safelite. Safelite did nothing to help during this process.NegativeQuality, Professionalism

Ok, I have not took service from this place yet but I am writing review totally based on appointments and call service. I was scheduled for my hyundai palisade appointment windshield replacement for Saturday 8am and they did not call me till I drove 30 miles to their location at 8.05am that the windshield they received is damaged and they did not know. Later they scheduled appointment for following Monday and when I told I can only make it on Saturday they agreed saying it's fine, best part is when I call them on Wednesday to check if they received windshield and whether it's in good condition ... what I get to know is I have appointment scheduled for Thursday at 1pm. So I am calling this place whole afternoon and no one is picking up the call. Have added photo of me reaching at their location on Saturday 8am and going back home. They do not consider other people go through so much hassle. Review only for appointment and call service.....worst appointment service and call service To add to my update: I did posted review around 2.30 and this line is posted around 4.06PM. I also happened to talk to them through some different number, they did agree of the receiving my windshield but told me they verify if its damaged or not and will get back to me in 30 minutes and its almost 1hour 30 minute and no calls from them.... I still stand on my above review WORST CALL AND APPOINTMENT SERVICE. I will update my review to add the service they provide for replacing my windshield.

I must say this was a huge disappointment, first on 2/06/2023 the office closed early. At 4:50 pm the doors were locked, no lights on maybe somebody was hiding. Also no note on the door that they had to close early for an emergency. Second I called on 02/07/2023 around 9 to ask when my car might ready. Was told the only thing they could tell me was it would be done before 5pm, cool. I pick my car up around 3:40pm figured I check the car over. I never left the lot, the car had large shards of glass in trunk liner, in the trunk, in the safety belts, on the head rests. Not little particle pieces the manager says happen after I drive. Blame the client is always a good look. Sure they offered to come out and vacuum it up, why would I trust you a second time when you couldn't get done right the first time? Maybe the training then tech and manger have aren't clear, maybe someone had an off day but looking at the feedback on reviews means the problem starts at the top. I have small kids what if they picked up glass or sat on it ? Definitely look elsewhere or have the insurance recommend other shop for glass repair needs.

My experience was great. I scheduled through my insurance(Geico), and the process was quite simple. I selected my date for the repair, received a call from the office after to make sure I was good with it. they called me the day before to remind me in addition to reminder texts. the tech Hector, called me 25 minutes before he arrived, and then arrived as promised within the timeframe allotted. He was very personable, and talked me through the whole process. I like to ask a lot of questions, but never did Hector make me feel like I was a bother. took about 30 minutes to complete the crack repair. I was extremely impressed. I will use them again when/if the time calls.

Worst experience ever! If I could give 0 stars I would. This company has zero communication and after a third attempt, they are still unable to provide the materials and service request. Asked for an OEM replacement, they supplied an aftermarket economy windshield. The technician was sloppy, destroyed my molding, never cleaned up after himself, and left broken clips laying around outside and inside my vehicle. This company is a chain that is obviously too large to care about their customers and employee choices. Learn from my mistake, choose a local company for windshield glass replacing.

Everyone involved with the process of getting a new windshield was very helpful and their communication was outstanding. The technician was very professional and courteous, he insured that I knew everything that I needed to know about the care of my new windshield. The women on the phone who I spoke with about billing were very informative, patient and understanding. While I waited to figure out if my insurance had any coverage for the windshield. I was able to put my card information online in advance very easily. All in all this was a 10 out of 10 experience

My experience did not start not out great, however I quickly realized that my insurance company handling the scheduling was the issue. When Sonya from this location heard that i was having issues from scheduling to pricing, she IMMEDIATELY reached out to me personally to get it resolved. She went above and beyond to make sure all my issues that my insurance company started were taken care of so my expirience went more smoothly. The customer service at this location is top tier and i will recommend them to friends and family.

Second time we tried to use Safelite and got the same experience. 3 different appointments. We planned around the dates just to have them pull the rug from under us twice which seriously impacted our schedule and other services we had planned for the vehicle that required the glass to be fixed. The person I talked to was very pleasant and explained to the cause of the delays, but we didn’t want to take the chance of having the date changed again as the windshield crack was spreading.

I have made 3 appointments to this location since September and I still have a crack in my windshield…. Anytime I schedule online my appointment miraculously gets cancelled for the same reason DAY OF “the part came in damaged”. My last appointment was in November and they allowed me to bring in my car and let it sit in their parking lot for 5 hours but guess what? The part came in damaged.. Calling the business also gets you a robot. Please schedule elsewhere.

Had an appointment scheduled with Safelite in Martinsburg, WV for over a week and I get a call on the morning of my appointment that there is a large scratch on my windshield. How do you wait till the morning of the appointment to inspect the windshield! Not happy at all with Safelite so will be going to the dealership Monday, unfortunately I will have to pay twice as much.