Safelite AutoGlass

I'd like start off with saying I have been a Safelite customer for over 10 years. I made an appointment a week stating that my vehicle was a 2001 Corvette and selected the mobile service, there was a "promotion". The day of my appointment checking the online portal I noticed there is an 85 dollar added fee for "premium wipers" tacked on that I never selected, I cancel that and then within 10 minutes, my appointment is cancelled and moved to a date I cannot comply also stating I'll have to drive the car in. This is on the date of my appointment and an hour and a half into my appointment window. The car isn't registered since I have a broken windshield and will need to be towed in and I stated to safelight customer care that this is the case and what happened with the tacked on fee of the wipers. At first they state that the wipers were mistakenly selected by me which I told them I paid up front so how could I have selected them, then they started it was part of the promotion and I told them it's not a promotion if I now have to pay for it after the fact and then they said it's an IT glitch that they know about... I informed them that the car isn't registered due to broken windshield and will have to get towed so I would like at least some compensation for the tow since I made this appointment well ahead of time and at no time did they say the car had to be brought in until the DAY OF my appointment within my appointment window. Between this and the tacked on "premium wiper" fee this is a clear BAIT AND SWITCH tactic as they offer a price and service and then switch it last minute forcing me to pay more. I've also asked them to move the appointment date up due to the car needing to be at an event prior to the 16th. And as stated by the customer care agent, the shop is UNWILLING to do either one. I have receive no call backs despite saying I will and there is zero movement on my date. Is this Safelites new business practices? And judging by their latest reply this is exactly what I am talking about. They didn't even take time to read my post where I started I cannot make the new appointment they set and it needs to be done before hand. They mess up and won't do a thing to accommodate the ones the screw over

Warning! There is no manager there to work issues if you should have one like I did. Service Techs said the manager left 2 weeks ago and while I waited there on Friday the phone rang unanswered for 2 hours and 40 minutes. They broke both struts on my Jeeps rear window because they installed them upside down. Worse they told me the job was done and had me pay before I could get my keys to inspect. When I opened the rear window, one strut fell off and the window nearly fell closed. I could see both ends of the struts were broken and mangled. The other one looked odd too. Then I saw the 3/4 inch label stating "Body" with an arrow. They put them on upside down and when they didn't fit they must have squeezed the hell out of them to get them to break. I took the strut that fell off back inside to the lead Service Tech and he said they only warranty glass not the struts they broke. Do yourself a favor and reschedule your appointment somewhere else. The dealership would have been a better and cheaper option for me at this point. I won't return even when they have a Manager to talk with. Not worth your trouble. (Worman's Mill Court location in Frederick, MD)

This is my second experience with Safelite AutoGlass. My first visit was in Hagerstown, MD and more recently (01.30.24) I visited Frederick, MD. The first time they had to replace my entire windshield on a 2013 Prius and the second time they had to repair a ding in my 2023 Prius, so I have had experience with both a Repair and Replacement. Both times I had a great experience. JEN checked me in and confirmed the repair was covered by my car insurance, while DWAYNE worked on filling the ding. There was a TV and coffee station in the lounge area and I barely got situated and my windshield was ready. It was less than 15 minutes; I was happily surprised it was a simple fix. Attached are before and after photos of the ding. It is normal to still be able to see small lines after repair. I was also told if the ding changed into a crack and started traveling across my windshield, they would replace the windshield and it would be covered. Win-Win!!

Originally scheduled the repair for Monday, October 28th. They came out and said they couldn't do it and needed to have the master tech come out. Rescheduled for Thursday, October 31st - received an email confirming that date. I take off work again on Thursday, nobody shows up. I called and was told it was scheduled for Tuesday, November 5th. Received another email confirming that date. They also told me that they explained to me that they were waiting for a part to be delivered - that was a lie, nobody explained anything to me. Took off work again for Tuesday and waited all day - nobody showed up or called. Checked online and it said my appointment is now scheduled for Friday, November 8th. Zero phone calls or messages to update me. Do not do business with this company. They clearly don't care about their customers.

Safelite is unquestionably the best place to go for automobile glass. First of all, my BMW dealership recommended it. Second, the web site was easy to use. I scheduled an appointment in a few moments. Third, the option to install my windshield at my location at no extra cost was a godsend. The installer arrived promptly and handled the job as expected. Oops! My automatic wipers did not work correctly when I first drove in the rain. I stopped at the Safelite store and they were more than happy to fix the problem. I haven’t tried the fix yet but I’m confident that it’s done. While I was at the shop, the original installer found me and apologized for the inconvenience. Nice! Thank you Safelite in Frederick, Maryland for a job well done!

Worst experience ever! If I could give 0 stars I would. This company has zero communication and after a third attempt, they are still unable to provide the materials and service requested. Asked for an OEM replacement, they supplied an aftermarket economy windshield. The technician was sloppy, destroyed my molding, never cleaned up after himself, and left broken clips laying around outside and inside my vehicle along with the dirt and debris associated with the removal. They also never even cleaned the windshield!!! This company is a chain of that is obviously too large to care about their customers and employee choices. Learn from my mistake, choose a local company for windshield glass replacement.

10/10 experience all the way through. Shoutout specifically to Nicole and the technician Jamie. I had schedule a drop and go appointment mistakenly believing it was a 9:30 appointment, which I realized was incorrect when I received an email the day before saying my car wouldn’t be ready until 4-5pm. With less than 24 hours notice I called to see if I could pin down a general time frame, and Nicole changed my drop and go to a 9:30 appointment, which took away a lot of stress. I never got to actually speak to my technician, but I was given a timeframe of 3ish hours and my windshield replacement and recalibration were done perfectly within 2. Very highly recommend this location.

Had my first windshield replacement back in October. About a month later the rear view mirror fell off so I scheduled a warranty appointment. After the warranty appointment, I noticed my A pillar trim was all butchered up, seals were put on in a shotty looking manner, rain sensing wipers don’t work, and the rear view mirror is still absurdly lose. The manager told me he was going to be ordering the parts to fix it. But now a month later, parts are still magically on “back order”. I do not find this to be an acceptable response and hope this location reaches out to me soon with a solution. Update: getting work done tomorrow so will give them a chance to make things right.

Just wanted to thank my technician Benjamin and pass on how impressed I was with his services! It's not often to find an honest, friendly (But still professional) person who was completely up front about what the actual issues were with my vehicle! I was thouroghly impressed that he was honest and even gave me the option that would have saved me a couple HUNDRED dollars! I still had him replace my windshield(even though it was not what was causing the horrible leaking issue in my Jeep!) And am thoroughly pleased with that outcome as well. Thank you again! You have a GREAT employee and hope he is valued as such!PositivePunctuality, Quality, Professionalism, Value

Had to have 2 windows replaced on my driver's side, was scheduled for Tuesday and the tech came out and let me know I need a window switch replaced before they could do the work, I had it done the next day, rescheduled for Friday 7/5/24, they called me to reschedule for next Wednesday 7/10, I asked if there was any other options, they had me bring it to their shop and was told it would be done by Saturday, well about 3 hours later I received a text telling me my vehicle was completed! Granted they had a few cancellations but they got it in and done! The staff at this location was excellent, couldn't ask for nicer people, Thanks again!