Safelite AutoGlass

Safelite took care of my windshield swap out in October. My technicians name is Jared. I highly recommend him to anyone. He is very professional and overall has a great attitude. The man at the front desk will work with you and if you have to pay out of pocket like I did, he will help you with coupons if he can. The 2 times I went was very pleasant. I was in and out in no time. Schedule first appointment in morning and arrive 15 minutes early. They will start working on it before 8. I had Jared install my windshield in October. Around 2-1/2 months later I got a rock chip on my windshield. I made an appointment as soon as I got a chance and asked to have Jared work on the chip. Once again he took care of me and I was in and out in about 10 minutes. I highly recommend this Safelite in Harvey to anyone that needs windshield replacement or repair. I also didn’t have to get my windshield recalibrated because my truck is a 2014. People with newer cars may take a little longer but they will tell you as soon as you drop it off. I have been to one other Safelite and that was on Northshore in 2018. They took forever and we’re not friendly like this one is. This one is quick and like I said, very professional. If you are concerned about getting your windshield replaced or repaired just make an appointment and ask to have Jared work on it. He’s good. I hope to not get anymore chips but if I do, I will go to Harvey. Thank you guys!!

FINALLY!!! An auto service establishment that meets expectations. I made an appointment for 10:00, but showed up early by about 20 minutes. I told them I understood I was early and they said the repair usually takes about 30 minutes. I walked to get a cup of coffee and received a text about 10 minutes later that they had begun working on my vehicle. HOLY COW! See some of my previous reviews concerning "appointments" in this area. AWESOME, not only did they actually start the repair per my appointment, but they started it early. So, I started walking back and sure enough about 30 minutes after they began work, my vehicle was complete. And get this, the technician came in to drop off my keys to the customer service rep working the desk, but she was busy on the phone with a customer. Instead of just dropping off the paperwork with her, he called my name and he personally finished the transaction and I paid and got my keys and was out the door. Hunter was the technician (I didn't catch the customer service representative's name, but she was also professional and helpful when I arrived). I couldn't be happier with my experience in the store today. My only complaint was one for Safelite "national". Your automated telephone system is horrible. Give it a call sometime, you will be disappointed. I never could get in contact with anyone. Ended up just booking online.

I can’t recommend Safelite enough! The service I received exceeded all of my expectations. Frank, the manager, was outstanding. He called me before my appointment to confirm the details of my order and ensure everything was correct. When the parts arrived earlier than expected, he promptly called to offer an earlier service appointment, which was a huge convenience for us. Nolan, the technician, showed up a day early as arranged and was fantastic from start to finish. He called before arriving to introduce himself and kept me informed throughout the process. Nolan was polite, professional, and incredibly thorough. He first assessed the car windows and even attempted to remove the film before deciding if a full replacement was necessary. This attention to detail gave me complete confidence in the work being done. The entire experience was seamless and stress-free, as it always is with Safelite. This is not my first time using their services, and each time, they have delivered exceptional results. If you’re looking for reliable, professional, and courteous glass replacement services, Safelite is the way to go!

Update: Safelite claims that quotes are subject to change but as I stated below, the price changed at the point of sale - not during the preliminary quote. All I can say is buyer beware. So I’ll start by saying I don’t know which location the onsite repairman works with, but he was extremely professional and pleasant. His service was ideal. But as for Safelite - the company, I would never patronize the company again. I was given one price throughout the entire checkout process but once the payment cleared, the total was about $70 more than the total balance listed. It is very deceptive. It’s during the actual checkout process that there is a price “update.” I received several quotes and though Safelite was the most expensive, it was not so much different from other companies that I did not want to take advantage of a speedy, onsite repair. After the final payment was “updated,” I ended up paying over a $130 more than I would have at Glass America… Starr Glass was also a more affordable option.

Technician came to replace a shattered passenger window. Glass was replaced but during the process he knocked the track mechanism (wire) off track. He then stated he disconnect the electric power to the window in the up position and told me the mechanism was broken, which is a lie or poorly trained person. The mechanism still worked but wire that did the raising and lowerering was knocked out of its guide pully. He said there was nothing he could do and left...their customer service person also stated could could get it fixed but by other companies, never once did either the tech or service representative mention that they could fix it....which is clearly part of their website advertising. Poorly trained or incompetent workers or company as a whole..rating required to post this is 0. But the site will only let me post a 1 as minimumServicesAuto power window repairPrice assessmentNot sure

My windshield was not replaced with the same quality of the original one. I had a tinted windshield across the top, which helped with the glare on sunny days while driving. My replacement is a clear windshield that reflects the dash in the drivers view, making it very hard to drive and see well. I am very unsatisfied with the windshield replacement. However, my technician was extremely nice and professional. I did not have a good experience with customer service scheduling my appointment which made me have to call back three times to get the appointment set up.

Safelite has the best service techs period. Great communication, on time, organized and fast. Truth be told, if I wanted to do the windshield replacement next time myself I wouldn’t. My service tech made it look so easy, why would I bother with it. At the price and service level, I will never DIY on these jobs. Safelite repair, Safelite replace is my thinking from now on! Thanks guys!

I was in crisis mode due to shattering back windshield of a rental. This store should be the example of how to care for a customer. They truly went above and beyond. Not only did they squeeze me in, so that I can get back on road, but they also gave me a ride to get back to spending time with my family while car was being repaired. I felt like I was VIP status. Thank you

Wow I called to see if I can get a 8 am appointment at this location and you have to give them all your information before they can tell you if they can. I live in Florida flying out of MSY tomorrow and needed a small chip in my windshield repaired. Should have been super easy yes we can or no we can’t. Torture calling them ! Never ever again.

Great customer service, the whole team there were very helpful with getting me fixed and back on the road. This is not the first time I've used them and won't be the last. I highly recommend them because they're very attentive and do an awesome job. Thanks for the great service and making my day better after not starting off so good. 👍