Caliber Auto Glass

Editing the below review - Manager is now providing Uber on Friday. Will update review again if needed. This shop lacks communication, from the initial insurance claim there was no communication on timeframe expected until AFTER a un-refundable deposit has been put down. Then, after waiting an unreasonable amount of time for an aftermarket windshield to come in, this shop swapped from mobile repair to requiring me to bring my car in. Again, they knew from day 1 that my car would require this, but didn't communicate. Given the swap after the glass had come in, I have no options for switching. So, I suggested the way to make it right would be to assist with a 6 mile uber ride to and from, or to provide a loaner car throughout the repair. This request was denied. Overall - I WOULD NOT recommend this service center to any family, enemies, or friends. AVOID AVOID AVOID, they will bait and switch you. Screenshots / proof available upon request. EDIT (2 days after I left the above review) - Community Manager, and Manager (Mario) of the shop reached out to make me whole by offering an Uber to and from.

I own a 2011 Chevrolet Impala. Unfortunately, I dingled the right rear bumper. The time estimate for repair was about 3-4 days. After about 2-3 days, they informed me that they made 3 attempts to get a replacement bumper. Each time, their provider sent a substandard bumper. Caliber informed that the only option they really had was to repair my damaged bumper. So let me tell you of my experience at Caliber: 1. The repaired bumper was a work of art. Seriously. It looked better than when I originally purchased it. 2. Communication-Every step of the process, Caliber communicated with me. The young lady who runs their front desk was on top of everything. She let me know about the insurance status, the deductible and the status of the repair. In all facets of the repair, by all their employees, they were really on top of their game. Highly recommended...5+ stars

I had my van towed to Caliber after I was rear-ended for an estimate/repair. I met with Chris F to go over the process. She carefully went through the steps and made sure I understood everything before I signed to go forward. I also had the pleasure to talk with Valerie the next day as I needed to get some things from the van. They had already marked up the van for damages and while I was only there to get some things, she went over the van with me and explained where they were in the process and what to expect next. Whenever I called because of steps I needed to take with my insurance company automated process, Valerie was super helpful and patient with me. The van ended up as a total loss so I can't speak to repairs but should I ever need repairs in the future Caliber is the only place I'll go.

1- found I needed glass extremely fast while other companies telling their butt I thank you for that. 2- the technician kept in touch with me let me know he was on the way but caught up in traffic from the DNC which is understandable 3- was able to pay for class right there with no problem within 1 hour he had his last in my car and I was rock and roll 4- everybody's been asking about the price of it and I told them and on should you leave something call caliber or other companies were saying the service for the glass was 1200 1500 1700 caliber come over with a simple 429 with installation and guys Dr glass being installed and I give them all kind of his phone number and address that's very close to my job so they know where to go get things done right,

This was as quick and efficient as it gets. Had a cracked windshield replaced at the Woodridge location, which was completed in about 2 1/2 hours. The front desk receptionist was extremely helpful and friendly. I would highly recommend Caliber Auto Glass. UPDATE: I found out a week and a half later my windshield washer wasn’t working. I called Caliber and they had a technician out the next day and literally had it working again in minutes. The Tech was a great guy and apologized for the inconvenience. This company is FANTASTIC. Would have no hesitation using or recommending them. Great experience

Had a little crack in my glass , they came out in a timely manner and communicated their arrival time which was nice but the job done wasn't great. I understand the resin used to fill the crack is just for integrity of the glass and not looks but I don't believe it was filled correctly or at all since I can still feel the pit where it chipped on the outside. Tried calling them and they replied that a manager would reach out that never happened. Edit They came out and fixed the issue, guy was highly knowledgeable and I would recommend this company.

Brian, was courteous, called ahead with the time and showed up at that time. He cared enough to take care of my vehicle the way how I would take care of my vehicle. He noticed some rust under the old windshield pointed it out to me and notified me that he would do the best to remove any rust and put primer in order to provide me with a great warranty. Brian was very professional. Also he was very nice and his job was excellent. I love my new windshield and I enjoy my vehicle much more than I did Thank you.

I just had their best technician from Caliber out Jimmy for a warranty issue and I was so impressed. Caliber has done about 25 Windshield replacements for our company and all of our trucks and vehicles over the last years and we have never had to call them For a return visit until today. They came right away and there was no charge and the issue we were having had nothing to do with Caliber. Just a great company. Strongly recommend Caliber. Lifeline Plumbing Heating Cooling

The service man was very nice and very informative about what was going to happen and friendly answered all my questions and concerns. I was surprised how fast he replaced front window. I wish every service person was as GOOD AS HE WAS! I THINK HE WOULD A VERY GOOD TEACHER TO OTHERS IN HIS TRADE. THANKS FOR ASKING MY INPUT. RON JONES FROM SANDWICH, IL.

Brian was wonderful! He made contact quickly to schedule and even made it sooner than expected. He worked quickly, cleaned up very well after and made sure to check and double check that everything was working correctly and I was satisfied with the final product. He was kind and easy to work with. Made the process seamless and stress-free. Thank you Brian!