Safelite AutoGlass

Had a replacement windshield installed back in Nov 2024. Replacement was done well, and so was the workmanship....or so we thought. Forward to beginning of March. We were driving the Subaru Ascent when all of a sudden several dash lights came on. These lights included Eyesight, Rear Brake Assist and Service light. Fearing this was a major safety issue, we took the car to a Subaru Dealer for their assistance. Upon the dealer review, they found that the eyesight camera had not been reinstalled 100% correctly. 1 of the plastic tabs holding the camera in place was not snapped in. This caused the camera to fall from its location. If the camera had only moved slightly, the error would have just been an Eyesight error. However, due to a larger movement, it caused the whole eyesight system to fail. The dealer reaffixed the camera correctly as the roof lining was down. Then recalibrated cameras. This cost $360. Having now reached out to safelite for assistance with the bill, they refuse. Claiming I should have driven the car back to them for them to review! Now, remember my dash was lit up with several safety lights! Plus, this was 3 months after the new windshield was installed! Then, the store manager said, once the dealer realized it was a camera issue, I should have got them to refit the camera shield/roof liner to then drive it back to the store! At that point dealer had already worked on the car and would have billed me. Store manager then said he would get the regional manager/trainer to reach out to me to discuss.....10 days later, still no call back. I have also emailed store manager, but again....no response. I understand they want the chance to fix their errors, however, when multiple safety lights come on the dash, my first priority is to the safety of my wife and kids in the car. The idea of taking it from the dealership to the safelite store after they find the error and the plastic housing has been removed etc is ridiculous. All I wanted was some assistance with the bill, but I can't even get a reply to my call, or emails. My advice, get your windshield replaced at safelite, but avoid if you have any form of cameras/sensors in the windshield! Not worth the hassle!!! UPDATE: store manager reach out and agreed to help out with the cost incurred at the dealership to get the eyesight up and running. We agreed that I would pay for part of the repair, while they paid the rest. My original charge would be credited back to me, and meantime I would pay a separate lesser charge which i agreed to. My card was immediately debited for the agreed amount, HOWEVER....2 MONTHS LATER....I AM STILL WAITING FOR MY ORIGINAL CREDIT. Safelite now has more money from me and I have NOT received anything back from them. I have reached out to the store manager multiple time, received empty promised, and yet still not received my refund!

I got my windshield replaced and when I got home I noticed that my bill had windshield wipers added at 35.00 each. I specifically declined these and explained to them that I purchase inserts from the dealer and I do not replace the whole wiper blade. I was VERY upset that they had thrown away my set and installed and charged me for a new pair when I had explained specifically why I didn’t want them. I spoke to the manager and he dug mine out of the trash can and the next time I’m in town he will put mine back on. Why did this happen??? Someone got a commission or they didn’t listen to me when I declined their offer to replace wiper blades. I just noticed that a part next to the rear view mirror is falling off- it is attached with a sticky pad. I will be asking them to look at this when I go back. I’ll let you know how that goes. All of the staff was professional and friendly and I feel like they took care of my car.

Tried to upsell me from the start with the most expensive replacement windshield package. Little did the person know I'd already done my own research on their website and knew cheaper options were available. It was like pulling teeth getting straight answers. Was given a quote then I asked if there was a disposal fee which there was that he didn't previously mention. The next business I contacted was over $100 cheaper & no disposal fee. If y'all spent less on cramming your advertising down our throats you could charge the customers a fair price.

Got my windshield replaced earlier this year. They didn't reglue my rear view mirror properly after installing the new windshield. Now when I try to reach the store I have to deal with an automated call service and can't even get in touch with the business. Zero communication with customers and now I don't have a rear view mirror because it fell off my windshield while driving. Not only is it unsafe but it could have caused a serious hazard. Would give zero stars if possible.

Colin came to my mom's house and replaced my windshield. He did so good! It was a very fast process and very informative to me especially with telling me how long to wait before driving. He also was able to give me a discount for a small scuff on the new window (I can't even see it) so that's amazing ! Hopefully my boyfriend doesn't bust my windshield out again but if he does I know who I'm calling!

Absolute JOKE! It took them 2 weeks to get me on the schedule knowing I was going on vacation 2 days afterwards. They called and said they'd be here around 3:30, then called at 4:15 to inform me they're rescheduling me for next week knowing I'll be gone with the broken windshield. My daughter had a similar poor experience with them this spring .. please go to a reliable dealership, Absolute JOKE!

Set an appointment, accepted the $500 bid, took off work and drove across town to have my windshield replaced only to find they had mis-scheduled my appointment. After they were unable to correct their mistake I called Glassworks and got it replaced for $325. Safelite seems like a reputable company but just know you’re paying $175 for their jingle.

Says on my receipt that my technicians name was Nicholas he was very nice and helpful really makes me want to come back here if I ever need any other windshield repair/replacement! He did a great job and I appreciated his kindness. I hope the company recognizes his exemplary customer service and performance, he is a valuable asset to this place!

We had a small chip in our windshield and safelite fixed it I think it was in 2019 and then just this year we ended up with a failed repair and it started to crack but it spidered out and we got a appointment for safelite to get a new windshield and the guy was very nice to us and said that a failed repair happens but we got it fixed

Chad and the staff were extremely professional and they do great work. The process of securing an appointment was very easy (online). The waiting area was fine for the service. I especially liked how Chad would offer periodic updates. The updates helped to manage expectations. Thank you, I would recommend.