Safelite AutoGlass

I just went through 2 appointments that Safelite could not keep, so both were useless as is customer service there. The first appointment was rescheduled, but the night before…so it was inconvenient. However this appointment they had confirmed was good the day before, and on the day of they confirmed again. They sent a photo of the tech I was supposed to see come replace my windshield. Another confirmation. Then, nothing, not a single phone call, no text, no email from safelite. After waiting very nearly the end of my appointment window of 1–6 pm., I tried calling to see when my tech would be there, and I couldn’t reach anybody. The recording said to call back during business hours till 5:00 pm (most days, as I recall). I tried several times to reach someone yesterday and was unable to. I tried calling them after 6:00, still couldn’t reach anyone. This am I called another place, got a much better quote, and tentatively made an appointment with this local place. But safelite didn’t get that I would be upset with them for cancelling my other 2 appointments and they assumed I wanted to go ahead and reschedule. I had to cancel this 3rd attempt at making an appointment, I can’t afford to keep putting off stuff in order to be at home with the car. Disappointed Cliff

Easy process from start to finish. This was my first time having damage to my windshield. I made a claim with my insurance company and luckily Safelite was on their vendor list. I read the great reviews and made the call. Within a day, a service rep made contact via phone and set it up. The technician Ben responded early in the projected window and was very Professional and Friendly. His van was marked and clean. He was dressed in a professional uniform and was very friendly. Ben quickly got to work after protecting the area with soft cloths. He answered all my questions and explained everything to me. He finished up the repair quickly and neatly. I was impressed with the entire process. I hope I never have a damaged windshield in the future but I will contact this Safelite location if I do. I highly recommend them to anyone in the Athens, Georgia area.

I read the reviews about Safelite being known for not showing up and not communicating but I rolled the dice - scheduled an appointment and lost like seemingly many have. No show, no call, no communication. It has to be somewhat of a mystery why a national company has such poor service. If they are running late and can not make the appointment at least let the costumer know so the entire day is not a waste. I think that is what bothers most of us, poor business and bad manners. Business must be good if they can get away with such a poor service and stay around. Thank goodness for national advertising, I am not sure they would not make it if they were a local business.

Super easy and smooth experience from start to finish! Booking the appointment online was quick, and checkout after the service was just as easy. The price was really fair—better than a lot of other places I checked. Alvaro was my technician, and he did an awesome job. He was super professional and took great care of my car while I was at work. What I loved most about Safelite is how convenient the mobile service is. You don’t have to take time off or go anywhere—they come to you. I’d definitely recommend Safelite, and if you can, ask for Alvaro! Thanks again for the great service!

I scheduled an appointment online for them to come to my house and repair a crack in the windshield. While they showed up on the later end of the window the technician did call to explain and let me know and then showed up on time like he said. He showed up, explained that it wasn't going to completely remove the crack but mostly disguise it and prevent it from spreading, then he did his work in a timely manner. And it was all fairly reasonably priced so I will probably do business with them again should we have other problems.PositiveQuality, Value

Terrible service, damage was done to the hood of my truck and waited over a month for a response. I was told that they would reach out and get back to me with an update and nothing ever happened. I reached out to Safelite multiple times and was told that the district manager would reach out but that did not happen as well. Do not use this shop or this company as they only care about money and not the customer. I feel as though I wasted my time and my money paying for a new windshield. Very disappointed in this shop and with Safelite as a company.

They did a great job fully replacing my windshield, which I was pretty nervous about having done. Appointment was scheduled quickly and easily and John was very quick to reinstall the windshield and was super professional. I have had zero problems with it and it has rained a good bit since then and I’ve had no problems with the front camera since they recalibrated that too. Will definitely use them in the future and would recommend to all my friends and family!

I can’t give a ZERO rating so 1Star will have to do Buyer beware Rear glass for a 2016 Heep Cherokee not up to IEM standards rear wiper not touching the glass, check with my Jeep dealership and they said I could have had the rear glass replaced for $200.00 dollars less than what I was charged! Third time used my safelite because of my insurance policy Won’t make that mistake EVER again !!!

John replaced the windshield on my 2012 Kia Sorento LX on 04/01/2025 & he did such a great job! He communicated with me throughout the entire process, from the time he first called to confirm our appointment time frame, down to the moment he left. He worked quickly, efficiently, and answered any questions I had. I appreciate the hard work he put in to get a new windshield on my car!

Easy process to get my windshield replaced. Website was easy to navigate and schedule. Things only got easier after that. The morning of the scheduled day, I received a call from Jason about when I was scheduled. He arrived right on time and keep me up to date with everything. Very polite and professional and the job was done well. Very pleased with the whole experience.