Safelite Autoglass

I booked a appointment online as my windshield that Safelite installed in 2018 started leaking water into the cab of my truck and getting into the PCM shorting out the electronics. My complaint is not the fact that the windshield started leaking again, it's the fact that I received three or four emails saying they were going to come out to my house to repair my windshield. I took off of work to be here when the work was performed and as Time went on I kept trying to call to see when they were coming as my 8:00 to 12:00 window was closing rapidly. After three phone call attempts and being on hold for over 45 minutes I finally got a hold of the actual office in Port St Lucie. Not only was the lady at that office very rude and condescending, she told me that nobody would be coming out to repair my windshield and that I would need to bring the truck to their office. But wait there's more, then she proceeds to tell me that they cannot repair my windshield it would have to be completely replaced. I say okay then let's do that! I just need to get this done so my electronics stop shorting out. Then she tells me that she cannot replace my windshield because they don't do that at their location. I asked to speak to a manager in which I was put on another hold for 20 minutes. Finally I gave up out of frustration. They don't show up, they don't call to tell you they're not showing up, and an on top of all that they are rude and love to put you on hold. That was 4 hours of my life I will never get back. Safelite was great to deal with back in 2018 but unfortunately I cannot say that is the case these days. Call Chip's Auto Glass in fort Pierce, top notch service at a good price! I usually only write good reviews but Safelite wasted so much of my time and money , I will never deal with them again.

I went to Safelite to replace my windshield, and the first visit was very quick I arrived and they replaced it right away. However, I had major issues afterward with my heads-up display. They had installed a windshield that wasn’t compatible with that feature. I requested a replacement with the correct one, and Donna scheduled me for a follow-up in 7 days. When I arrived on the scheduled day, there was no appointment. Keep in mind, I live in another city, about 40 minutes away so I wasted nearly 2 hours of my time. She even asked who scheduled me, and when I said it was her, she claimed not to remember. I had even called customer service that same day to confirm, and Donna blamed the situation on them saying it was their fault and that no appointment had been made. In reality, I had scheduled it directly with her. That kind of behavior, trying to shift blame onto others, is unacceptable. For that reason, I give her one star and honestly, that’s being generous. Terrible customer service. She eventually rescheduled me again for a few days later. When I returned, Ian helped me, and he was amazing very kind, professional, and fast. I really appreciate his help and attitude. I give him 5 stars!

If you have a car with adaptive cruise control or other features that require sensors, be aware of the hassle of replacing your windshield at Safelite. The first appointment made through my insurance on 9/24 they put the wrong windshield on my car so cruise control, land departure, and crash detection couldn’t calibrate and was unusable. They scheduled me the following week to replace the windshield with an OEM one. When picking up my car after the second appointment, they said they never ordered the windshield and only tried to recalibrate it. They said this time they would order the correct windshield for my car and scheduled my appointment when it would arrive on 10/29. I showed up on 10/29 for them to say my appointment was cancelled since the windshield never arrived. I never received a phone call or email (not even in my junk folder) about this cancellation. Finally the 4th time I showed up to this location my windshield was replaced on 11/4. Considering this took 4 appointments and 6 weeks, I wish I would have made an appointment at the dealership instead and paid out of pocket whatever the difference my insurance would not cover.

I had 2 scheduled appointments with Safelite. For my first appointment (approx. 2 weeks ago) the technician arrived on time and informed me the moulding on my front windshield was different from what he had on hand. He placed an order for the correct moulding and rescheduled my appointment (approx. 2 weeks later). At 8:45am, on the day of my 2nd appointment (which was scheduled between 8am-12pm), I received a text that my appointment was rescheduled. No phone call and no explanation. This was AFTER I had confirmed my appointment the day before. I called their customer service team and was informed the moulding had not arrived - hence the reschedule. According to their rep, they typically receive the part(s) either the day BEFORE or on the day OF the appointment. So to put this into perspective, Safelite sends you a text to confirm your appointment, without actually knowing if they will have the part(s) to complete the install. Meanwhile, as a customer, you make arrangements to be available for a service that may or may not occur. This is extremely disappointing, unacceptable and based on other reviews, it's not uncommon.

It has been over 6 months . Still waiting on a windshield replacement for a 2023 Atlas Made over 10 appointments made and canceled due to broken or wrong replacement windshields. Visited the store more than 3 times and the same excuse . Warehouse sent the wrong glass ,It was scratched or cracked. That cannot be a company like Safelite does not have a manager or supervisor checking the returned product and question why didn't come back ? This is very unfortunate they invest so much money advertising best customer service and so far I still waiting for that service. Safelite must have respect for there customers and don't insult them with false excuses. It does not take 6 months to replace a windshield. Very unsatisfied. I will reach out to my Insurance company and let them know to ask for a refund on the payment. Thank you Sidd.

Company cancelled at last minute! I made an appt with this company for 9/16 to come to my location between 12-5pm to replace a cracked windshield. On the morning of the appt I received a call from the installer stating he would be arriving between 4-5pm. The entire day went by and at 5pm I received a second call from the installer stating he was not able to make it and was going to cancel. No other explanation given. At around 7pm I got text from the company saying I was rescheduled for 9/27 eleven days later…lol No apologies or offers to make up for the no show. Only after I started the cancellation process did they offer a discount which I refused. This is bad business and I will never use this company again. In the end I actually got a better price from another local company.

My wife had made an appointment over the phone for Saturday 1/13 and, I guess it wasn't entered properly into the system. I was scheduled to bring it first thing in the morning then, the windshield would be done as I waited. The system showed it as, I would drop it off then pick it up later in the day. They worked with me and got it in only 30 minutes after the time my wife had it scheduled for, saying I'd then have a 2 hour wait for it They had it done and, I was back on the road, in about 90 minutes. They had done a wonderful job and, the new windshield was spotless. The employees were very friendly, accommodating and, quick while doing excellent work. Thank You so much, Danny Falcon

I took off a day of work do to a leaky windshield that safelite replaced and then they refused to do the work at my home what a joke. They set appointment as a replacement in email The MNGR would not let employee do the work and I need to drive it to there shop 40 miles away and take another day off that they can do in my driveway. Now I have to call my insurance company and let them know about how Safelite is running there business. and let them get involved. Shop around!!!! This company should not offer warranty if they don't back it up.

Lucson and Amanda were great! I had a bad experience with a different Safelite location. Everything changed once I came here. Lucson advocated for me by informing me that I could get an OEM windshield through my insurance since I was having issues with the aftermarket windshield that was installed by a different location. They made sure that the windshield was in great condition before they installed it and even invited me to come take a look at it prior to installation as well. Great job Lucson and team.

The mobile service guy who came to my house not only brought a defective windshield with him but ripped the tabs off the windshield molding taking it off. After inspecting what happened after the molding flew off while driving there are broken tabs of the molding on the windshield clips. What made that guy think the molding would stay on is beyond me. Now I literally had to drive around for two weeks like that until safelite ordered new molding to install it. They won’t be getting my money again.