Insight Auto Glass

Can't say that I have had a good experience with this company. I purchased an auto glass warranty with a vehicle about a month prior. Seemed like a good idea being that I live in the mountains and low cars take a lot of abuse from flying rocks. Two weeks later I have a long crack in the glass. But I guess I am stuck using this company with my glass warranty coverage. I scheduled the glass to be replaced. Since I live in the mountains they typically only go to the mountains once a week. I told the girl on the phone I could come down there one day on my weekend or meet them someplace warmer. She declined and said they'd come to me. So we scheduled. It was the one nice beautiful and somewhat warm day since the new year started. They called before they were scheduled to be at my place saying they had vehicle troubles and nobody would not be making it up that day. Ok, things happen. I was understanding and rescheduled for the following week at 7:00 am. Next week came and it was very bitter cold. I caled and told them it was very cold and the sun had only been up 5 minutes. Again they called after they were scheduled to arrive and said they were in my town but it was too cold to install the windshield that day. Ya think? Isnt that what I just called to tell them? Annoyed, I rescheduled yet again for the following week. The day comes and the highway leading from Denver to my place was closed do to blowing snow and low visibility. I called the shop early to let them know. I was scheduled for 10:00 that day. The guy at the shop tells me the tech has 3 stops before arriving to me. I am thinking, 3 stops before getting to me? 2 hours away? Who does the scheduling here, their 5 year old daughter? When do these guys start work? 4:00 am? Anyway... So I tell them they can take an alternate route that is only 15 minutes longer. At 12:35 I get a call from the tech saying he is leaving Denver and will be there by 2:00. I tell him the highway was closed earlier and he should check with CDOT and he may want to take that alternate route. He calls me at 1:30 saying he can't get through, the original route was closed. No S_*t Sherlock? Then asks if I can meet him 1-1/2 hours away. I said no, I just drove from close to there just 2 hours ago this morning. So he says we'll have to reschedule. I hung up on him. At this point I am getting rather furious with the inept behavior of this company. My warranty and miles are ticking away and these guys can't pull their heads out long enough to see the light of day. I may just get a refund on my warranty rather than dealing with these people any longer. Besides that, I see they don't have very stellar google reviews and I can see why. I have since updated my review and raised stars from 1 to 3. The owners contacted me since their last failed attempt. One of the owners of the company came up personally and completed the job and also gave me a bit of compensation for the 3 attempts prior. I will add that I live in a pretty inhospitable environment when it is winter, so there is that factor. Same as my job, some of the younger and newer employees these days are easily defeated and don't take shared advice in making wise decisions. So far it is day 3 and all seems to be fine with the glass installation.

I don’t particularly enjoy the receptionist, Heather, insinuating that I was lying about my windshield replacement being distorted for the second time. She says, “well he’s one of our best technicians and I’ve never had a problem with any of his installs and he’s been here a long time, we have also NEVER had this many issues with an install and we use this glass ALL THE TIME.” First of all, I never said this was the technicians fault. It’s the glass. She then proceeded to bring up how I told him it was good, which I actually told him I could already see the distortion from the outside, then again when looking in. He told me it wasn’t as bad as last time. It’s actually funny Heather said it would be distorted from the outside because the glass “curves”, I wonder why when the tech got there, he told me he could already see why I called them back, just from looking at it from the OUTSIDE. But I was not about to sit on the phone arguing with Heather over he said/she said. I know what happened. He also told me before he left after I had him get in my car to look at it again “Well if you’re LOOKING STRAIGHT while driving you’re not gonna see it”. Umm, I’m pretty sure it’s standard to scan the entire windshield while driving? I don’t just look straight, nor does anyone else. The ego of it being a good install to his standards really blinded him to see the warp. If I only needed to “look straight” while driving, cars wouldn’t have a big windshield. Listen, I really don’t enjoy having my windshield repaired. It dips into my day, and I also have things to do. The absolute LAST thing I would do is lie about what I am seeing with my own eyes. Not only is this a safety issue while driving, but I also have extreme astigmatism and this is a huge issue for me driving at night. I am also affected by motion sickness while driving with this distorted windshield. It is not my fault that the glass was failed to be inspected properly, two times in a row. I was also told after the first install, that I would receive different glass… which they didn’t live up to that word! Same bad glass. If it wasn’t for this being the place Hyundai sends me to get my windshield repaired, I wouldn’t have used them again after the first bad install. Please work on your customer service with your staff, and have your techs actually inspect the glass before wasting my time. Now I'm waiting on the “tech manager” to come out and install my glass, next week. I won’t be driving much before then. Thanks!

These are the perfect people to call if you want to spend the equivalent of $460 an hour to have your boss yell at you for the pile of glass and other litter they left in your parking lot. Definitely call these guys if you want your new glass to be smudged, the tape you had covering the window just ripped off (leaving residue everywhere) and if you want your rear window wiper broken. I also reccomend calling them if you want to have them order the wrong glass, not once, but twice. If you want a job that should take 30 minutes to drag on for over a week, while being over $350 more than they originally quoted you, definitely seek service from Insight Auto Glass in Centennial. Call them if you want to pay $20 for "total kit," when the tech has to ask your coworkers for tubing because they didn't bring any. Just remember, after wasting your time and damaging your car, the only discount they'd give you is $50 off, which you have to ask for rather than it be offered for accountability and to make things right. Mind you, this is the same discount Safelite will give you just for joining their email list- no damaged car required. Next time, I'll spend the extra $25 and go with Safelite, that way I know my glass will be installed by actual professionals who know what they're doing and will work with their customers. I was a repeat customer, but I will not be using them a third time.

I haven’t used this company for their services nor would I even consider using them going forward after my experience with a mobile technician this morning. I felt like writing a review due to their mobile technicians that are out riding around in vans that are labeled with the companies name, driving extremely aggressively and running people off the road to the point that police need to be called. It’s actually insane to me that somebody would ride around with the company Logo on their car, and proceeded to try to take peoples lives on their way to work Due to their aggressive driving. Look out for license plate DNH-Y78 on the road, and keep clear. It’s great that he wants to get to his next appointment so quickly, but to jeopardize the lives of all the drivers around him in order to do so is just ridiculous. You would think that a company that’s hiring people to drive around for them would vet their drivers a little bit better. I could only imagine how unpleasant a technician would be For my service, if he spent his entire time driving to me in road rage altercations with people that live in the area. Looking at google, professionalism seems to be something that is lacking with this company but I would consider hiring drivers that won’t eventually cause a lawsuit to be filled due to negligent driving or a loss of life.

On October 6, I brought our car in to have a windshield chip repaired. It was repaired, and I paid $50. On November 7, as temperatures dropped to below freezing, the previously repaired chip began to spread. In the course of a half-hour drive, the crack spread to nearly the entire width of the windshield. I called that same day to ask about a windshield replacement. We were told that 5% of windshield chip repairs fail, and that since ours had failed, they would offer us $100 toward a new windshield. The windshield we need was quoted at $258. This is completely unacceptable. Responsible drivers get chips repaired so that they will not need to buy a new windshield. Essentially what you are saying is that for the majority of your customers, they pay $50 and they are done. But for the unfortunate 5% of your customers, you will take their initial $50 and then still require them to pay over half the price of a new windshield that they should not have even needed. I am incredibly disappointed that this company is unwilling to fully guarantee their work, and that they are unwilling to offer decent customer service to the customers who need it the most.

I took my car into Insight Auto Glass a couple months ago to have a chip in my windshield repaired. In the process of attempting to repair the chip the tech created a large crack in the windshield. Insight offered to replace the windshield for "free" and that was done about a week later. Unfortunately they installed the windshield incorrectly. It sits significantly lower than from the factory, it's crooked, and it generates a significant amount of wind noise at highway speeds. I also worry it might leak, so I have avoided washing it for the time being. I reported it Insight a month or so after the install once I pinpointed the problem and they stated that because I didn't pay for the windshield out of pocket they won't fix it under warranty despite providing me with warranty paperwork when it was installed. Since the first tech cracked my factory windshield and the second tech installed the replacement wrong I am not willing to pay them to send a third tech out to try to remove it and reinstall it correctly. So while I have not paid Insight any money out of pocket, I now have to pay a different shop to fix their mistake.

Unfortunately this was an insurance claim so basically, we're stuck with simply poor service. The windshield was installed incorrectly, the gentleman that came to calibrate the new windshiled was the guys "boss." He came to calibrate one day and had to come back the next, however didn't notice that the windsheild was off and went ahead and calibrated. Went to drive the vehicle and could hear air coming in from the windshield. Call them and the sent someone over who couldn't fix it, so next day - we called again and explained the issue. They sent another person to pull and reinstall the windshield, now we need to be calibrated again. Ok, fine...7 days later - I call them since I had received no further contact. Yes, thanksgiving was between those days, but that is one day. No excuse for no contact letting me know when they would complete the install. Well, supposedly they will be here tomorrow. Yes, a full 14 days since they started including 7 days that we could not drive the vehicle. Terrible and they really don't seem to care.ServicesAuto windshield replacement

I had received a quote from Blake and started looking around and there was another company that would do it for $70 less. I mistakenly scheduled the replacement from both companies the same day. I called Insight in the morning to see if it was cancelled and he confirmed it was so when Insight showed up I didn't pay attention that it wasn't the other company. He continued to work (he didn't tell me the price upfront otherwise I would've realized that it was the wrong company). Once he was done and I received the invoice I freaked that I just let the more expensive company replace my windshield (silly me). I called and they were generous enough to take $20 off for me. I understand it was my mistake of not verifying who it was or ask for the quote upfront so I appreciate them working with me because they didn't communicate with the tech to cancel the appointment. Glass looks great as well, so I'm happy and it was apparently meant to be.

I worked with Nick, and he literally got everything set up for me, I didn’t have to do anything except pay my deductible at the time of service... it was so easy and painless. Additionally, I would like to tell Insight that one of your employees deserves some sort of recognition or whatever y’all feel like doing to pat Kai on the back for going above and beyond by making it to me before the end of the day, being so friendly and professional (and super patient despite my 4 1/2 year old asking him what every tool does and what was he doing every 5 seconds and then wanting to hug him goodbye as he was leaving!) and just for doing an exceptional job all around. Actually, pat them both on the back because of how impressed I was with their level of customer service- it’s very rare these days, so thanks again guys! 100% recommend!

Horrible company. They worked on my truck after the body shop was done. They showed up and did not remove the rear window camera and threw it out with the glass. Of course, they say the tech did not see it. The body shop and I knew it was there. The body shop also stated to me that the tech was horrible to deal with. He left a mess in my back seat and did not reinstall the seat cover he took out. When the manager was contacted, they refused to take any responsibility. I was told the supervisor would contact me. It's been over 48 hours, and there is no contact. Also, the tech did not wash the glass after installing, leaving finger prints and obvious sticker goo. Horrible all around. Now they refuse to warranty the front glass that is leaking. Absolutely 100% horrible company