Windshield Express

Scheduled a 9:00 appointment with the owner for July 2(small crack in front windshield) and was told it would take 30min. Arrived at 8:57 and others were waiting. Signed in and stated to the owner that I had a 9:00 appt. The couple who signed in first(no appt.) also had a crack in their windshield. About 40min later the couple's vehicle was ready. I waited another 10 minutes then walked outside. The owner was not around for the next 10min. so I asked the young guy if my car was ready. He said no but he could start on it. I stated that I had a 9:00 appt. so my window should have been fixed first. I left, called the owner to inquire about the purpose of an appointment if other vehicles are going to be fixed before mine. He stated that "he" was going to fix it but had to go somewhere, blah, blah, blah, NOT GOOD BUSINESS!! I was trying to support my own people.

I wanted to wait for a while before I posted a review, especially after my windshield was subjected to a few rainstorms. Let me tell you: THESE FOLKS ARE GREAT! My windshield is just what the doctor ordered. I had about an 18 inch long crack in it. Called them up in the early afternoon and they got me in and out before 6 PM. That was great especially considering they were hoppin that day. They had a bunch of other customers to take care of. Why so many others? BECAUSE THEY WERE ABOUT $100 CHEAPER THAN MY NEXT LOWEST QUOTE! Ebony, the young lady that handles the phone there is wonderful and she does so much more than scheduling appointments. I highly recommend them. They did a good job for me at a great price. GET IN THERE AND GET THAT NASTY CRACK FIXED ON YOUR WINDSHIELD...and at the right price!!!!

I an NOT happy at all with their quality of work and would never return there or recommend them to do a windshield replacement for others !!!! The part on the car i bought needed to be replaced and the one onthe car had to be removed to replace the windshield anyway . I bought it to your attention that the gasket that you installed was part of the windshied was not flush to the body of the car as it should be ad you just put more glue to hold it down , but it didn't hold . Since then I was called by the woman who was very rude and I have gotten many lying and nasty text from the installer . Window Express is the WORST BUSINESS I HAVE EVER DEALT WITH ! ! ! !

I called Windshield Express a day or so before and scheduled an appointment to replace a broken window on my truck. Even though I had an established appointment I still waited over an hour before I decided to leave. Their facility is okay. The waiting room was comfy but could have stood to be cleaned a little more thoroughly. What I gathered from my visit is that this is a family owned business and while I always love to see families in business as it's something my family is working towards, I think this was one of the issues. Apparently the young lady with whom I scheduled my appointment is a sister or daughter who was being trained to work there, however according to the lady who helped me - she failed to document the appointment. There was also a little confusion as to whether I should have purchased the glass myself and just had them install it. The guy who was actually installing the glass was rude and dismissive. At one point while I waited I noticed he was spraying his tires on his truck, so when I inquired how much longer my wait would be, he suggested that I tend to my vehicle issue (my starter went bad) that looked more important than my windshield and then said that, he didn't know how long the wait would be because he had to wait for someone else to return to finish the vehicle he had been working on prior to my arrival. Long story short my window still needs replacing because I left dissatisfied with the level of service I wasn't receiving. I hope they get their business together because the price and convenience of their business to my home was great, but I didn't feel like there was any urgency to retain my business. Update: I am receiving hateful comments from a lady named Eboni Jones on Facebook as a result of this review. Apparently it is wrong to write a review even though I didn’t spend money with them. I tried to do business but my business wasn’t wanted as I was told to take care of my bigger car issue - the starter on my truck.

Ahhhh No, The Quote They Gave Me Was Alot More Then Glassmasters And Safelite And The Price Was More Without Mobile Services, Which Means It Would Have Been Over $200 For Them To Come To Me Less Then 3 Miles Away! To Be A Second Hand Shop With No Advertising I Find Those Prices Extremely High! Furthermore The Phone Attendant Seems She Had No Clue As To What She Was Doing, Kept Putting The Phone Down To Ask Questions, Kept Apologizing, Then Had The Nerve To Ask Me Did I Get Anymore Quotes Elsewhere, Before She Gave Me A Price, Of Course I Didn't Tell Her And Questioned Back, If I'm Calling You For A Quote Why Are You Asking Me Their Prices Before You Tell Me Your Prices, So She Told Me The Price And Of Course It Was Alot More Then The Brand Name Businesses! No I'm Not Interested In Doing Any Business That Operates Such As That! I FOR SURE CAN BUY THE WINDSHIELD FOR $50 AND HAVE SOMEONE INSTALL IT! AND THAT'S EXACTLY WHAT I'M GOING TO DO!

I was going to take my car to have the windshield done by a corporate shop when they told me they would have to order it and since its labor day weekend it wouldn't be able to get done till Tuesday. I reached out on social media and a friend told me about windshield Express on 360 in mecanicsvill so I called and the owner answered I told him what I needed he said he could do it on Tuesday also I told him well thank you but I needed it done now as my inspection need to get done as I am a uber/lyft driver and had to turn in my inspection by the 24th to keep driving he then said ok if I could bring him the car now he would do it I left Chesterfield and went straight there and like that I got a new windshield thank you so much linwood at windshield Express you now have my business for life.PositivePunctuality, Quality, Professionalism, Value