West Herr Collision Center & Auto Glass Henrietta

I went into Mac’s Auto Service today to get my car inspected. A few hours later I received a phone call from them saying my car won’t pass inspection as my transmission fluid was leaking and I needed my left and right front control arm worked on and then my car to get re aligned. I was told this would cost around $1,000. I wanted to get a second opinion, so I drove my car to a dealership where they performed the inspection. My car passed the inspection and the dealership said if those were really the true issues, then I wouldn’t be able to drive my car. I’m very disappointed as I’ve been to Mac’s Auto Service in the past and have loved their service. However, this most recent experience has caused me to lose my trust in them.

A few months ago, my fiancée and I took our car to Mac's 2 for its inspection after reading all the good reviews here. We also asked for a quote on our hood latch release, as it was no longer able to pop the hood. They completed and passed the inspection, and gave us a quote for something like $400 for the hood release. I'm handy and that quote seemed ridiculous, so we declined the extra work and I said I'd do it myself. Less than a month after getting the car back, the front brakes started to grind. We're talking metal on metal. How is this possible? They just looked at it and should have failed it for pad depth, or at least *warned* us about it. I've attached photos to show the blatant neglect and disregard for safety (and the law). I highly doubt they looked at anything if they missed something so brazen. As for the hood latch, my lazy self finally got around to doing it. The only issue was a $11 bracket being bent. The whole mechanism didn't need to be replaced, but they wouldn't know because they didn't look at that either. Looking at all these positive reviews is perplexing. As someone who does all their own car maintenance and basic repairs, this is the most dishonest experience I've ever had with an auto shop.ServicesVehicle Inspection, Vehicle safety inspection

I have used Mac II for all my car work for more that 35 years. The reasons I go there are many. They do the job right and on the rare occasions when it isn't right, they fix it immediately. They are trustworthy and never try to push a repair that isn't necessary. They may be a bit expensive, but in the long term it pays off in reliability, convenience, and avoidance of bad repairs. In short they do what they say they will do and when they said it will be done. And they will drive you and pick you up anywhere you need to go. Yesterday I was reminded of all this. I was coming into Rochester for the day for some appointments and heard a ratting sound from my car. This was a problem for me because I needed to return to the North Country in the afternoon and couldn't be stranded somewhere on I-81. I called Macs and asked (Walter) if they could take a look at my car. Despite the fact they they were fully booked, they made time, fixed the broken exhaust bracket, and refused to accept any payment. This is why I go back, even while living out of town. This is the way a business should be run.ServicesGeneral repairs & maintenance

Went in to get brakes checked out. Asked for an estimate to replace brake pads. Was told by the gentlemen at front desk you HAVE TO replace all rotors and pads because its "the only way to do it" which is a flat out lie. Anyone who has basic knowledge of how brakes work in an automobile can confirm this. This is all before they even inspected them! Brake pads and rotors are two separate parts and do not wear at the same rate. He then proceeded to tell me it would cost $850!! Went to a qualified mechanic who found the rear pads were worn, one rear rotor was bad, but the others were all in great shape including the front brake pads. Bought my own platinum pads from advance auto parts for $53 with 18% discount and paid $127 for a new rotor and labor to replace the rear pads. Front pads are hardly worn at all. Brakes are working great. Be sure to get a second opinion if you get a quote that doesn't sound right. Don't let them fix it if it aint broke! Unless you want to be broke too. It's a shame places like this act this unprofessional.

Getting in a car accident is an unwanted hassle for anyone. After my accident I called a few auto body shops and was told I'd have to wait weeks to just get an appraisal. That's when I talked to Bruce at Mac's Auto Service. Not only did he get me in for an estimate the next day, he also scheduled the repair much more quickly than any of his competitors were able to. He helped set me up with a rental car and kept me informed every step of the way regarding my car's repairs. It could not have been a more seamless process. 10/10 would recommend this place.

Asked for an NY State Inspection on a Friday. Vehicle had gas cap fitment issue that caused the check engine light to go off, which I already knew and told the service representative. They told me later that this won't pass inspection, and they need to perform some kind of comprehensive check on the engine (or maybe I misunderstood what that is, but the representative described in very fancy terms). I asked to fix the gas cap first and then see whether additional service needs to be performed. They pushed back, telling me that their procedure is standard. They performed it the next Monday and found that (1) the gas cap is not fitted correctly, (2) the carbon canister has a leak, (3) there's a crack on one of the turn signals. At that point, cost already incurred was $21 for inspection and $122 for the performed checks. The proposed repairs would have cost around $450 for the carbon canister, $170 for the turn signal (they propose used parts, while allowing me to use new parts that have a longer lead time), and $60 for fixing the gas cap. The reader of this article could Google what these parts cost for a Jeep JK. I declined the proposed repair. And when I picked up the vehicle, I asked "did you find anything else wrong on the engine" and was told "you didn't ask us to perform an engine check." In conclusion, the one-star rating is given to the non-transparent price estimates (including their high labor cost and big parts premium) and the forceful sales person (in pushing back what the customer would like to do, without a clear and transparent explanation).NegativeValueServicesGeneral repairs & maintenance