Safelite AutoGlass

Hard for me to imagine a worse overall experience-- I would have been much better off never having interacted with Safelite and just living with the crack in my windshield! Erroneously believing they were auto glass experts, I brought my car in to the Safelite shop to replace a broken (cracked) windshield. But I got my car back with a whole bunch of OTHER things carelessly broken and damaged, damage I have to live with because the replacement parts are no longer made for my car. I will be very sure to go elsewhere the next time I need auto glass work! It started with an initial windshield replacement appointment— set in-person at the shop— that required me to take time off work. I then was advised over the preceding weekend it was necessary to reschedule the appointment as the replacement windshield had not yet arrived to the shop. Ironically I still received an automated confirmation of my original appointment date and time, but now I had to schedule more time off of work for a second appointment. On Monday 3/10/25, I brought my car to the Safelite shop on East Ridge Road to have my windshield replaced onsite and in-shop. To my shock and disbelief, an unbelievable amount of totally preventable damage was done to my car in the process of changing the windshield. What got damaged…? 1. The wiring for the radio antenna was so damaged the radio would no longer tune in my stations (I immediately returned to the Safelite shop to advise them of this damage, but they were not able to correct the problem) 2. The paint got scratched on the upper fender 3. The paint got chipped on the upper edges of both front doors 4. Interior plastic trim got scratched 5. Sections of the door weatherstripping were needlessly cut and left jagged 6. Plastic finish trim removed to change the windshield was reinstalled improperly such that it got caught in the hood hinges and got deformed, and as a result the hood wouldn't close properly 7. The wiper arms got gouged up during removal 8. The new rubber windshield surround molding fits poorly against other existing trim on the car I relied on the recommendation of my national auto insurance company thinking the entire process would be fast and easy, but instead I was left with MORE problems and MORE damage to deal with than before I brought my car in to Safelite! What’s worse was I brought my car for in-shop service to ensure the best possible service in a heated and fully-equipped shop, but instead it was a disaster. The morning after this awful experience, I called in to Safelite corporate customer care to inform them of my profoundly negative experience, including sending before-and-after pictures clearly showing the extent of damage done to my car. The customer care rep said my concerns would be forwarded to the store manager and regional manager to address. A full week after the damage was done, I finally heard from the assistant manager from the store. I politely informed the assistant manager I was not interested in returning to make a “Warranty” claim, an exercise in futility and wasted time since the damaged parts of my car are no longer even made and really can’t be replaced. And after the extensive damage Safelite did to my vehicle the first time around, I would never trust or allow them to touch or work on my car again anyway. I also politely turned down an unspecified offer of compensation since no amount of money could undo what had been done, my concern was more about ensuring that no one else would ever have to go through what I did. Based on my abysmal experience, please protect yourself and avoid heartache and headaches-- don’t choose Safelite for your auto glass replacement needs.

I am currently in town helping build the new airline plant in webster and ended up with a cracked windshield. I scheduled the appointment with safelite through my insurance. They were very flexible with the times and location. They met me on the jobsite and went to work immediately. The technician was very knowledgeable and personable. He alerted me many times throughout the process regarding his progress. He had to take the truck for a drive to recalibrate a few things and there was no damage or anything to the vehicle. You wouldn't even of known he took it out. After finishing he explained everything to me and answered any questions I had. 10/10 experience, I will recommend safelite to anyone that asks.

I would definitely recommend Safelite AutoGlass to others!! Very professional and courteous service. Had my windshield replaced and re-calibrated in no time at all. Technician was able to arrive sooner than original appointment and was able to come to my work site instead of my home..this flexibility helped me out very much! Thank you Safelite AutoGlass!! 😊 Julie A. Rogers

Dropped our car off first thing in the morning for windshield replacement. Car was there all day, got a call to pick up 20 minutes before store closed saying it was ready. Got there 10 minutes later only to wait another 25-30 minutes for car to actually be ready. It’s understandable that issues happen, however, it’s bad business practice to tell a customer their car is ready when it isn’t actually ready. Not to mention it being there the entire day.

Arthur was my technician and I couldn't recommend working with Safelite and him more. I had to have my windshield replaced on my Evo back in December last year and then 4 months later it cracked again. When I finally got around to scheduling the replacement due to car inspection I called Safelite first since they did a great job the first time around. This time was even better, again Arthur was the technician, showed up at my property when scheduled and because he was familiar with the car and his own work the process was even faster then the first time. Not only that but due to Safelite and Arthur's integrity they replaced the windshield under warranty repairs and didn't charge me anything. They stood behind their glass and their warranty and I would highly recommend them for your windshield repair and replacement work.

I used them because they work directly with my insurance. It was seamless. All done online, technician who came was kind, worked efficiently and got the job done. A outside plastic part was broke because of the extream cold during the windshield removal and the manager called, ordered it , it came in and they came to the house on a weekend to install. The part did not effect the function of the new windshield. So car was fine to drive. Great communication from the local office and technicians ! Definitely would use again.