Southwest Auto Glass

Never managed to get my glass replaced by them, my phone was in airplane mode when technician called and when I called back 20 minutes later they had moved on for the day. Windshield made car undrivable and they suggested I drive it to their location on the vegas strip to get it repaired. Not cool southwest auto glass! Wonky customer service experience, ended up going with big national chain because I needed this done when I scheduled with them to have it done. Not pleased with at all with communicating with this company. Update, just got another call from this company asking me to drive my car to their service center. Their team does not even talk to each other well!

Getting a windshield replaced from Southwest AutoGlass is, the equivalent of having a dentist work on your teeth with primitive wooden tools. It works I guess? After haggling on the phone with prices (Went like an auction), I got my first windshield from them. Only to find that my Igor of a technician had put a large crack in the brand new windshield..... I called SWAG', and after a brief argument of responsibility, I got the right way with them. But the next technician showed up in a big ol' lifted truck and caused a disturbance in my neighborhood. It was all just a mess of experience. I am also forever reminded of this experience everytime I drive, my windshield has a small air leak that makes my car sound like a space ship. S.W.A.GNegativePunctuality, Quality, ProfessionalismServicesInstallation, Auto windshield replacement

Changed my windshield and rain sensor never worked again correctly. Called to rectify, and was told that’s how it’s supposed to be. So I guess not working, is how it’s supposed to be. Was promised they would order another windshield to see if maybe that one was faulty, and when I called again after a few weeks, this manager, Pete, told me that they cannot replace the windshield they had installed , because it’s considered used now!! One of the worst customer service experiences I’ve ever had. Look elsewhere for your windshield replacement or repair!! Stay away from this company!!ServicesAuto windshield replacement

A little difficult to find, just store id on their glass door. So don't be looking for a big sign on the building. That said, the work looks good (better than my previous install with saf***te when I had pieces of glass laying around). The local customer service (Cruz) was A1. I called several times: for a quote, set up an appointment, rescheduled, for directions...and every time, no worries. The price quoted was dead on, no extras pushed on, and I got a small discount for doing this review (which I was going to do anyway). Lifetime chip repair, and home visit included. This was out-of-pocket, but the price was very decent, way less than my deductible, so a no-brainer! One month later: Had to adjust the rearview mirror next morning so my visors don't hit it. Aside from that, no problems.

Wonderful service from the whole team! Great price too! Jose V came by and did a wonderful job of taking care of us. Despite going through a traumatic experience with our car, the efficiency and exceptional service Southwest Auto Glass really helped take our mind off of things. Highly recommend them! Thank you guys!PositivePunctuality, Quality, Professionalism, ValueServicesInstallation, Auto rear window replacement, Auto windshield replacement

Had my rear passenger window smashed out on a Thursday night and they were able to get me in Friday when it was convenient for me. Offered to come to me for free to replace it but decided to just bring it in since as a tech I’m sure it’s easier being in your own shop. Nice little waiting area in their office. Told me it would be a little over an hour to replace it. About 15 minutes in Tracy told me that their supplier sent the correct sleeve over but it had the wrong window in it so they were bringing the new one over which would take an extra 40ish minutes. Even with the delay I was still out the door within an hour of getting there so it was even quicker than I initially expected. And they were able to refer me to a couple window tinting places to get my front windows matched. Hope I don’t need their services again but if I do I will definitely go back if I do.