Safelite AutoGlass

Where to start… My main issue is with the booking system and receptionist. I had to wait a week to get an appointment for my passenger window after being broken into. During that time I’d say I received about 10 texts and emails saying my appointment was confirmed and to add windshield wipers etc but while I was at work Thursday I missed calls from the receptionist to confirm my appointment when I just received a email and text that morning saying my appointment is confirmed and because I didn’t answer my appointment was cancelled. Learning this at the end of my work day at 4 pm that I had to reschedule for the next day for the first appointment of the day and brought my car early and still waited 2 hours and was late for an appointment. The spam emails and texts are unnecessary if you’re just going to cancel appointments. I was in the waiting room and heard similar complaints about communication and service. The receptionist is unapologetic and down right rude when people realized they don’t have appointments or had to reschedule due to an error on your part and potentially have to wait longer for repairs. I would say her tone is sarcastic and unsympathetic. People are working are receiving spam calls emails and texts. You need to figure out a better confirmation system and put the receptionist in customer service training. The technicians were actually more kind. I made my appointment online again because she was unbearable to talk with and unhelpful.

Scheduled an appointment for my Tesla windshield replacement. Confirmed my appointment 24hrs before, drove first thing in the morning and even had my pregnant wife follow to pick me up. When I arrived they didn’t even have the windshield on hand despite having my car details and confirming the appointment. Couldn’t provide an estimate on when they would receive the parts to reschedule a date. I just booked a service with Tesla directly. This was covered by insurance and the deductible is the same. Advise other Tesla owners to do the same. Easy drop off and scheduling with Tesla… and they will have the parts

The worst repair place I’ve ever been came with the tiny little crack to fix it instead of fixing. They broke the whole glass and they want me to buy a new one for $1300 not mention the scratch my car and on the end they lie to me, like the scratches were there they show me the picture of the scratches after I showed them The inspection of the car condition was done half an hour after according to the pictures, I was outside the whole time watching what they were doing and they’re very unprofessional looks like they tried to make more money on replacing the whole windows then fixing simple thing

Wow! Their service is terrible! They called me the same day of my appointment to reschedule due to rain. They could have called sooner to confirm whether the appointment could accommodate the weather or not. This alone inconvenienced my work schedule as I made specific accommodations around this appointment. Then, they rescheduled my appointment for an at-store appointment for a date I specifically stated I wasn’t available. They then rescheduled my appointment for an in-store visit (I had asked for an at home replacement) for a date we did not at all discuss. I’m an attorney and they interrupted my already stressful workday several times with their inability to handle a mere administrative matter; how am I supposed to believe in their competency to adequately change my windshield? Don’t go here, find somewhere that can handle the job without the headaches.

The business has good promotions, but there are some issues with communication in their customer service department. Although they do a great job overall, getting in touch with a live representative for emergency safelite autoglass services is challenging as everything is appointment-based. This can be inconvenient, especially in urgent situations such as when dealing with vandalism or damage to your vehicle late in the evening. Despite the efficient service provided, the inability to speak to a live person can be frustrating. Additionally, some of their pricing was found to be double the price compared to other options. However, the company excels in their work, as evidenced by their exceptional replacement and calibration of my cracked windshield. The quality of their glass cleaner is great, too. It seems everything is done by appointment only..

Josue was a total lifesaver. After a frustrating break-in, he instantly put me at ease — no upselling, no nonsense. He explained the plan clearly (removing 99% of the broken glass and replacing the window) and got it done fast. His team even stayed an extra hour to make sure it was done right, but still charged exactly what was quoted — super affordable. The new window looks great and comes with a lifetime warranty. Honestly, Josue restored my faith in auto services in LA. Highly recommend this place to anyone looking to repair a broken window or windshield!