Safelite AutoGlass

Brought my car in for a windshield, staff was friendly and helpful. However, my new windshield made terrible wind noise upon leaving. I drove right back in. They blamed it on the tape used to hold it in place that was supposed to stay on for an hour. After removing the tape the noise was still present and I drove right back to them again. They refused to do anything about it the same day and scheduled a mobile tech to come to me the next day. The mobile tech, Zach, on the other hand was fantastic. He called me prior to arriving, removed and reinstalled the glass with a new seal, was very professional and courteous, and completely fixed the issue of wind noise. Do yourself a favor and pay the extra couple of bucks to have Zach come to you and stay away from the shop.

Replaced my windshield, with out a hitch.i had to wait 3 weeks so the chip turned into a Crack. My advice is walk in, to see if you can move up your appointment because trying to schedule is a pia, thru their site or on the phone.. They could use a bigger parking lot and waiting room. They are right around the corner from a coffee shop so, I went there for a bit while I was waiting. They said they vacuumed the car after the windshield replacement but I saw no evidence of that. Anyway I got what I went there for ( a windshield, not s car vacuum). Thank you

I would like to let you guys know about my experience with Safelite. I got my windshield replaced, which it had two scratch spots on the windshield already. When I had called to complain, they schedule an appointment just to call me the following morning that they will not replace it or fix the scratches because it had passed 30 days coverage, which they should’ve told me when I made that phone call to schedule an appointment. I wouldn’t waste your money or time with this company since the windshield is cheap and was already damaged. I highly recommend to look elsewhere instead of Safelite.NegativeQuality, Value

I walked into a competitor's place and stood there for 5 minutes to wait to talk to someone, even though I had called and they were expecting me. I was completely ignored. It was a cold place that wasn't very welcoming. I ended up scheduling my windshield replacement through Safelite, as I had heard good things. Well, it was 5 stars from beginning to end! From the moment I walked in, Darby saw me, greeted me with a smile and welcomed me. She had a TV, coffee & a wifi code for me so I could work on my laptop as I waited. There ended up being a tech issue in calibration that caused a longer than quoted time, Darby made sure she communicated through the entire process. She also made me feel like she valued my time and appreciated my patronage, as she offered some freebies to make up for the inconvenience. She truly went above and beyond to make me feel valued and welcomed. I wish we had more places like this these days; the world would be a much better place. Until then, I'll be sure to encourage all to check this location out. They are great. Micheal did awesome on the installation. I highly recommend this place for all windshield needs, they truly care about their customers.PositiveResponsiveness, Quality, Professionalism, Value

I was so impressed With how Safelite handled my windshield. My insurance messed up and said that I had a different windshield than I actually did with a bunch of sensors in it. That caused Safelite to have the wrong windshield by accident. They were so fantastic at hurrying and ordering the correct windshield and getting it here so I didn't have to sit in the office forever. They were also so friendly and so prompt I really appreciated how they were. James was so helpful and kept giving me updates while I worked in the waiting room on their wifi. Great service. Great guys. Nice clean shop. I high recommend this shop!

If I could give it 0 I would! it's unfortunate that your employees can run another customers car into the back of mine causing over $2600 in damage and your company only wants to pay half of that in repairs. You've admitted fault and I wasn't even in my vehicle at the time it occurred. The way you've handled this situation is embarrassing. In 4 days it's been a month and NOTHING has been resolved as I was assured it would be. Both myself and the other party have done everything asked of us including multiple estimates and meeting with private adjusters, and both were insulted with only a portion of what the damages are. I will tell everyone I can about this poor excuse of a company and how they handle situations that are solely their fault.