Safelite AutoGlass

I recently had the unfortunate experience of an attempted break-in, leaving my car damaged in multiple places. While other repair shops in the area were booked for months, Safelite was able to fit me in within the week - making all the difference in minimizing the disruption a car with broken windows can cause. I can't recommend Ambrosio at the Evans location more highly - he was professional, knowledgeable, and empathetic to my situation. He assessed the damage and walked me through the repair process, explaining everything in a way that put my mind at ease. His expertise was evident, as he was able to fix all of the issues in less than an hour. If you’re looking for a skilled technician who genuinely cares about his clients, look no further than Ambrosio. He provided me with peace of mind during a stressful time, and I’m so grateful for his exceptional service!

I do not live nearby but was in the area for the day and made an appointment. The first issue I ran into was on the way home; I realized my washer fluid wasn’t working. I figured out that they didn’t connect the hose. Not a big problem and was able to fix that myself. The real issue was when I was driving back to Colorado from Omaha NE and the molding flew off on the interstate. It was a Sunday and all the locations were closed so we had to drive 6 hours without it. This was only a week or so after getting the windshield replaced. I called and they got me in touch with a closer safelite. Customer service was good, however workmanship was less than expected.

If I could give this place ZERO stars I would! DONT GO HERE. I had to spend a total of over 8 hours for them to fix a windshield on my car. I went for my first appointment which was scheduled for 12, they didn't even start until 3pm. The entire appointment should've been 2-3 hours. After sitting there for 5 hours, they advised they could not calibrate the vehicle and I will need to go back. I go back the next day for the calibration and after an hour they advise they still cannot fix it and I will need to come back for ANOTHER full replacement. The manager on duty advised she would give me $40 off the service which was a nice offer but I spent more than $40 on gas and 8+ hours of my life sitting there. Please note the $40 off was NOT reflected in the final bill that my insurance company was billed. I also saw numerous other customers have similar problems where no one communicated with them advising that their car was not fixable until after the customer had been sitting in the waiting area for a long time. Save yourself the trouble and go somewhere else, all these people do is windshields and they can't even do that right.

I never leave reviews but I have had a horrible experience and want to prevent this from happening to others. When I had taken my car in to get the windshield fixed they broke another part on my car. After having to schedule another appointment for someone to look to see what happened they said that the part was broken and that they would replace it. Over two months later and many phone calls (good luck reaching an actual person), I contacted their corporate office just to get a response. Car still hasn't been fixed. This has been one of the most frustrating and time consuming experiences I have had when dealing with a services company. I will never recommend this company to anyone.

I made an appointment and dropped my car off. Within 20 minutes, I was called stating the new windshield they had for my car was broken so they couldn’t replace it that day. I went back to pick up my car and the front desk person was clueless. I told them I needed to pickup my car because they couldn’t do it and reschedule. They said they couldn’t reschedule because their computer was broken. I rescheduled online myself for a week later. They confirmed my appointment multiple times through text. The morning of my second appointment they called me and stated the windshield they had for me was broken. 2nd time. I asked when I could get rescheduled for-i was told they didn’t know when they would get the windshield in and they would call me back that day. I got no call. The staff is unorganized. Why it wasn’t documented that the first was broken and a new one ordered is wild to me. I will be going somewhere else.

This shop does things right, some other Safelite locations do not. After a replacement by Highlands Ranch location, I took my vehicle to this location for their opinion of windshield sitting too low and the other shop using epoxy instead of replacing side molding clips on front windshield. Katherine immediately concluded and agreed that the windshield was lower than it was suppose to be and that clips should be replaced. Upon examination we saw that the clips were covered in what appeared to be only 1 part of epoxy that requires two parts. She said they would never epoxy side bezels/molding and proper thing to do is re-install windshield and replace clips. She suggested she would to the work under a warranty. I received no pushback like with the Highlands Ranch shop. Katherine was professional and the final result I was pleased with. No complaining or excuses as experienced at a different Safelite location. Thank you Katherine! I've let the DM, Ryan, know I was pleased with your professionalism and attention to detail. Cranky people at Quincy location could take some pointers from you in attitude and Highlands Ranch for your QC detail.