Safelite AutoGlass

Of course they would put a disclaimer that they aren’t responsible for damage they cause to your vehicle. Because they absolutely know it will happen and you will end up paying double what you we’re already quoted. What a terrible business model. I bet you actually brief your employees to do what you get to drain a customer’s penny. I’m so sick of having to pay for other peoples mistakes to my property. Do yourself a favor and go somewhere else. I was able to get my entire windshield replaced for nearly the same amount that they were going to charge to fix a few chips in the windshield.

I was in last June as a stone hit my windshield. Even though a claim was filed with my Integrity Auto Insurance policy, and Safelite determined there wasn't significant damage to warrant a repair, my insurance nonetheless went up $150 annually so I was forced to change to Progressive to stay in my price range. I urge all motorists to check with your insurance company beforehand to learn if your windshield claim comes with a policy increase. The Safelite folks did nice work tho and there was no charge.

I had a crack in my windshield for my 2019 Hyundai Sonata Limited. Setting up an appointment and getting a quote online was straightforward. It was also easy to put in your insurance information so Safeway could file a claim. I also really enjoyed how you can add a payment method online so all you need to do when you get there is pick up your keys. They replaced my entire windshield and did a good job. It's been one week and it all seems perfectly fine. I did drop it off the night before and it was done by noon. My vehicle has extensive driver assistance technology so calibration was necessary. This did double the price but through my research I found that the calibration for those types of systems is very expensive and time consuming. Overall for a windshield replacement I would go to Safelite again. I'll update my review if for some reason a problem arises.

Overall, my experience was fine, but there was an issue with the pricing. When I initially scheduled the appointment online, I was quoted a price in the $400 range. However, the day before the appointment, I received a call informing me that the price would actually be over $900. I was told the increase was due to a recalibration fee related to a safety feature. I’m fairly certain that when I first booked the appointment, the recalibration was included in the service I selected. It felt like a bait-and-switch, especially since the person on the phone didn’t seem surprised that the recalibration fee wasn’t included in my original quote. Although I ultimately went ahead with the service, it felt deliberate on the company’s part.

Technician did not show up for scheduled appointment; I received no communication throughout the process. My windshield needed to be calibrated, resulting in an in person only appointment. After calling the next day to customer service, the Safelite team rectified a bad experience and got me in right away, everyone was helpful from this point on. I feel there must’ve been an internal issue between the location and the online scheduler/website. Kudos to the Green Bay team! Taking a not great experience and turning it into a win for everyone.

DON’T GO HERE! I walked in to pick up my vehicle to see 4 customers’ key fobs in plain view in an unattended lobby with no cameras. INSANE! Extremely careless, a major liability, and an invitation to crime. I was there 20 minutes and the lobby was staffed only for a minute. I called Safelite after this and requested a written response from their Risk Management - no response yet. I also strongly recommended that my insurance company does not work with Safelite as a result of their blatant disregard for safety and crime prevention.