Safelite AutoGlass

My rear glass had to be specially ordered for my truck. It arrived in a very timely manner and was installed in about an hour. Insurance covered the entire cost, which I didn't think it was going to, but Safelite got it approved. The waiting room is spacious with desk areas to work if you're on your laptop; clean restrooms and a snack area with chips and snacks plus coffee and cold bottled water. The staff was friendly, very helpful, and very professional in their deportment when dealing with the customers. Safelite certainly lives up to their commercials... I recommend them highly....

Safelite in general has a great well run system, but I will avoid this location in the future. I brought my car in for a windshield replacement, and when I picked up I immediately saw they installed a defective windshield with a very obvious warp on the drivers side sight line. I couldn’t talk to anyone about it because they closed (hours) early and left my keys on a lockbox. I scheduled a warranty replacement, so had to drop my car off a second time. Came in at 4:55pm to pickup only to find they closed early, again, without setting me up with a lockbox. Called the technician back, didn’t answer and voicemail box is full. Had to come a THIRD time to pickup my keys only to find out they had put them in a lockbox, just didn’t actually communicate that to me. This location was unprofessional and untrustworthy from start to finish.

Chaos, confusion and redundancy. Hard to reach, bounced from person to person each person with different information including an inebriated 2:30 min rambling voice mail I received, probably a dozen unnecessary emails that didn’t line up with what was going on, office hours that delayed verification and caused a delay/reschedule. The reps were friendly (but not one had the same information as the next and no one to see the case through beginning to end). Also, tech was excellent, but neither worth the hassle I was put through unnecessarily. And since have found out this is a common experience with Safelite. What could be such a simple process handed over to automation, seemingly with no guidelines or supervision. Never. Again. Schedule anywhere else.

I scheduled to have the windshield to be replaced, they came and replaced it. After the replacement my A/c wasn't working, reverse camera did not work and electrical issues. My car was perfectly find prior to the replacement. I have a sensor on my rearview mirror and after looking at the way the mirror was attached to the new window it looked like a botched job. After speaking with safelite and going to their shop they said they did everything right. I highly DO NOT RECOMMEND!!!! They basically messed up somewhere and did not bother taking care of the error. Please be aware! This has not ever happened before. Now I have to come out of my pocket to fix their error. HORRIBLE SERVICE!

3 strikes and you’re out! This is my 3rd and last trip to safelite. The first two windshield replacements required multiple return trips to fix damaged molding, air leaks and of all things an entirely new glass - per the tech the installed “the wrong one” 😳. The 3rd trip received a quote for my replacement - called and confirmed details the day before. When I arrive the local shop tells me it will be twice what I was quoted. had they provided the accurate info up front I would have used insurance. because of the emailed quote and the follow up call I declined my insurance coverage for replacement. 🤦‍♂️ I now know why my Insurance suggested another glass replacement company.

If I could rate 0 stars, I would. I attempted to contact the Tempe University location 6 times across two days contacting 4 different numbers, only for the automated system to reroute and hang up when I asked to speak to an agent regarding my service questions prior to my appointment. I drove out of my way a total of 4 times on the day of service because the service was completed incorrectly the first time, causing the dash to rattle and a piece of plastic covering to completely fall off. I messaged the text thread attempting to contact the shop that way, only to be told I needed to schedule a warranty appointment online to get these issues resolved. The website would reload and glitch when attempting to schedule, and the chat suggested I email a backend leadership contact. Only then did I receive a 5th contact, and by some miracle reached a rep who was extremely apologetic. I emailed the leadership contact I received, and a member of their team reached out to apologize for the unacceptable experience and to tell me they also didn’t like how their phones automatically hang up on customers who call asking to speak to an agent. Fix your phone systems, and complete the repair right the first time. When Geico offers safelite as a provider to fix your windshield, run the other direction.