Safelite AutoGlass

DO NOT bring your car here if it's still worth anything to you. I dropped my car off for a new windshield. I left it overnight as they said it would be fine there. I completely understand mistakes and accidents happen. They didn't have a part for my camera and they let me know I would have to bring it back in when the part arrived. No worries. I understand that completely. But when I came to pick up my car the next day, the passenger side of it had been hit and scratched up by something. And looked like someone tried to wipe it off so I wouldn't notice. I go back inside and ask what happened to my car. I was met with absolutely no care or concern in the slightest. At least get up out of your chair and look at the damage. But nothing. Just a shrug of the shoulder and still no response from branch manager. Unreal.

They replaced my windshield with a new one. The bare minimum you expect from a windshield repair shop. They transferred every sticker on my windshield, except one. My apartment garage entry sticker. It costs $150 to replace. They didn’t notify me, or leave any remnants. Mind you, this sticker is quite thick and has a sensor inside. There’s no way they destroyed it and yet saved a tire sticker from Costco. I realized this, notified the shop. They told me they found it, only for me to return and for them to hand me a random barcode sticker that looked like they peeled it off of a windshield they purchased. I spent the next 2 weeks on the phone with customer care. They attempted half a dozen times to contact the shop manager and even district manager to no avail. I finally got ahold of the shop manager. She informed me that because they have a sign up that claims they’re not responsible for destroying your stickers, they could not reimburse me the $150. Not only that, but she explicitly told me it was my fault. This entire saga has been unbelievably complex, and I’d highly recommend anyone in need of a windshield repair to go to a local independent shop where they actually care about their customer base. If you do bring your car here, just be ready for them to tell you that they destroyed something you own and it’s your fault and they aren’t responsible.

I believe an establishment should honor Honesty and Integrity! This location did not honor either of those qualities. Not only did the young lady at the front desk call me 2 minutes before closing to inform me that my car was ready, she did not inform me that they were closing in 2 minutes so that we could come up with a plan on how I will retrieve my vehicle. To add insult to injury, when I arrived at the location the door was shut to the bay and the front area, and the front desk attendee was pulling off of from the parking lot. The lights were off and no one was answering our knocks or the phone. We had to drive 30 minutes back to our home to collect our spare key, because there was a sign enforcing 24/7 towing. We were not able to pick up our key until Monday which was 2 days later, due to them being closed on Sundays! When I complained and expressed my disappointment and concerns the employee expressed that the manager said she was there and doors were open and lights were on. I do not know what could be more ludicrous, I must be Ray Charles (Blind), and as high as gas prices are, I would not just voluntarily drive 1.5 hours to waste time and gas. They should be embarrassed about their actions, and bold face lying to a customer is disgusting. I will not stop pressing this issue until something is done about it, and as of current I AM STILL WAITING ON THE MANAGER TO CONTACT ME!

Takes a lot for me to write a negative review, but I am so highly disappointed with the carelessness of this company. I scheduled an appointment to replace my windshield online and I filled out all of the information they asked for. It quoted me a price and asked to provide payment. I could either spend $1000+ right there on the spot, OR I could do a pre-payment of $346 with 3 more future payments. I chose to do tiered payment because I was a skeptic of paying full price before I even stepped foot in the shop or had the service done. Today, I show up for my appointment. I leave the keys and literally ask if the front desk employee needs anymore info. She says they are good on their end and it would take 2 hours, so I order an uber home. Right when the uber was turning into my neighborhood, I received a call stating they had ordered the wrong part and couldn’t do the work… I had apparently missed a follow up email from a service rep asking for the VIN number. (That is my fault that I missed the email. But, I thought since money had been withdrawn from my checking account and I double checked with the employee, they had gotten the information they needed.) I tell the person I would uber back. I go and pickup my keys and the employee states that the new glass would be an extra $200. She also says that because I did a payment plan and put a deposit down, it couldn’t be adjusted and I had to cancel completely and start over… what????? Not her fault, but a major mishandling from the company. She cancels my appointment and says I will get refunded and have to reschedule. How can you quote and charge me for something, if you don’t even ask for all the information needed to determine what product I need? The employee mentioned there were a ton of different windshield types for my specific make and model… so shouldn’t you confirm what is needed BEFORE you set up a payment plan and withdraw hundreds of dollars from my account? And if you’re checking me in for an appointment, couldn’t you see there was information missing, especially when I asked if you needed more info? I understand mistakes happen and that I also missed a (literally one singular) email… but there was also no apology for allowing me to pay for a roundtrip uber for no reason. Thats time and money I wont be getting back, along with the $346 I’ll be waiting for until it’s refunded. At least I’m not temporarily out $1000+? Thank god I was a skeptic. I never got any receipt from them in-person or in an email, despite the employee saying it would arrive in a few minutes as we left the shop. I had to call customer service later to have them send me an invoice. Definitely won’t be rescheduling.

Was driving down the highway, and a huge rock popped up from behind a tractor trailer. The rock hit my windshield and shattered it on the spot. Contacted my State Farm claims office, and they recommend Safelite AutoGlass repair service. Contacted Safelite AutoGlass, and got an appointment within days of the incident happening. I was able to elect a remote service appointment or an in office installation. I choose the in office installation. I arrived 10 minutes early for my appointment, was greeted by “Alan” who had me already scheduled for the day/time requested. I was told it would be 90-120 minutes for the installation, but that they would work quickly to get me back on the road. As promised, I was in/out in under two hours. The technicians I encountered were all friendly, professional and courteous. Their office location was clean, free coffee for customers and a bathroom that was absolutely “spotless.” I would highly recommend this Safelite AutoGlass repair shop if you find yourself in a need. Thanks, Safelite!

Do not go here. I got a crack in my windshield, and came here to have it replaced. Within a week, a crack reappeared , through no impact whatsoever. They said it was through no fault of their own, and it would be an out of pocket expense. After replacing the windshield a second time, a small rock hit it. Not wanting to go through another replacement, i went there to have it filled. I tried to show the technician where it was, as it was very small, and he waved me off. I was charged $189.99 for "labor" and 7.99 for repair supplies. They didn't even use them. I went to a different shop, who told me that the crack was too small to even fill, and they let me go without charging me. Honesty is priceless.