Safelite AutoGlass

I took my infinity QX 50 for replacing my windshield which was broken. At the front desk there were three and one on the side they seem to be in La La Land. After three hours, I got the car and was told by the technician and everything is fine. Not to wash the car for three days. After Couple of days, I noted the molding on the right side that come off. I got another appointment at 7 o’clock on Wednesday. I met with the manager, will Who seems to be nice. He checked the molding and told me that it was incorrectly placed. The glass was also incorrectly placed with the cartridge difference hence resulting in breakage of the pegs. Holding the molding . He’s going to order the molding from Infinity. In the meantime, I found my rain sensor is not functional. Quite disappointing. I’ll have to take the car the third time. It may give the impression the customer is unemployed, not homeless!!!!!!

I recommend shopping around before using this place. I never even got my vehicle in for repair because the excuses were "the part was damaged" or "the part didn't come in". They told me they wouldn't even order the part unless I had an appointment. Rescheduled me twice over 2 1/2 weeks, didn't let them make it a third time because took my vehicle somewhere else and they were able to get it done the same day, even with the camera recalibration! What's the real excuse Safelite? Plus, the other shop I found, approved through my insurance, was more than $500 cheaper. Yeah, definitely shop around, there are better options out there, DON'T GO HERE!!!

If I could give zero stars I would, horrible horrible customer service. I very rarely write reviews but this safelite store needs some serious help with management and organization. DO NOT BOOK your service at THIS LOCATION!! I live 25min away and had an appointment on 3/15/25 for my Audi Q5. I show up to drop It off and they said they didn’t have approval from USAA for OEM glass and didn’t have the regular glass replace in stock that day. (Which they could have called prior to the appointment to notify me of this instead of wasting time driving there). So I had to rebook the appointment. They looked up the part and said they had It in inventory, earliest I could schedule was that following Monday. I then book an appointment for Saturday 3/22/25 at 6am so It would be the first car completed. They even suggested to drop It off the night before, which I did. When I dropped off my car they checked me in and even made a comment that the computer system was acting weird with the inventory for Audi’s sensor. I then get a call at 8am on 3/22/25 saying they were sorry but they couldn’t get my window replaced because the part was stuck in transit and never arrived. They also said how they had 3 in stock and they went to three other Audi Q5s that week. So now I have wasted 2 trips to go there without them able to fix my window. They very easily could have called me to tell me the part wasn’t there yet on Friday 3/21, and I needed to reschedule before actually dropping It off and having to coordinate rides to pick up my car. So much money and time wasted. Management seriously needs to relook at how they manage inventory and ensure what is scheduled for one client is reserved for them. They also need to ensure the parts are IN STOCK before the client arrives and wastes their time. I will not be rescheduling with this Safelite and I hope this doesn’t happen to others.

Just say “No” to Safelite. First appointment was for May 3rd between 1-6. Received email at 11:00 that day informing me that tech would be out to replace my windshield between 1-6. Tech called at 4:40 to tell me the windshield had not be received. Didn’t hear anything else from Safelite until I received an email on May 12th that I had an appointment scheduled the next day between 1-6. I had no input to this appointment. I went online the morning of May 13th and rescheduled the appointment for May 20th. At 7:40 on the May 13th the tech called to inform me that they did not have the windshield molding. On May 20th the tech called at 8:00 and said he didn’t know if they had the corrected molding but he would show up soon. When he showed up, he had some molding in his hand and he said “I think this will work”. The car is a 1998 Camaro with T-Tops. I pointed out to the tech that the molding he had was for a non-T-Top Camaro. On May 22nd I tried to find out when the molding would be available and the windshield replaced via the phone number available online. It took over 30min. to talk to a real person that told me they would send a message to the shop. I also called a number one of the techs called me from. He said he would pass the message to the manager. On the 23rd I tried again using one of the numbers a tech called me from. This time a female told me that she didn’t know what the status of the repair was and that she would pass the message to the manager. Today is June 2nd and Safelite has not returned any of my calls. Safelite has lost my business and I hope yours too!

Tracking down an employee was difficult. It was very easy to used their website and schedule the appointment then confirm my insurance, but that's where the ease ended. After waiting the entire five-hour window for only tec to show up, I tried calling to get the status. The website and answering service were quick to give me the run around before actually connecting me with a help line. I waited for 30 minutes before someone answered. They said they weren't even at the shop so they couldn't give me a reason for the no-show or even steps to move forward. They told me that they'd email the shop assistant manager and they would contact me. The assistant manager did not contact me. I called again a few hours later, waited another 30 minutes and talked to a different person (also not at the shop) who said the same thing. I insisted that they connect me with the shop where I spoke with someone scheduling the appointments. She brushed it off as a discrepancy between the online scheduling and their scheduling, but I could tell that the tec didn't show up to work and nobody called their appointments for the day. They tried to schedule me another week out because there were no other appointments but when I said that was unacceptable a spot magically opened up on the next work day. I wasted an entire day off work waiting for a tec and on the phone. 7 hours total of wasted time before the service was even initiated. Abysmal contact. I'll go to a mom and pop from now on and recommend the same to others.

This Safelite is located next to a few restaurants and shops. I was able to drop off the keys and take my six-year-old to a restaurant next-door to grab lunch. Afterwards, we returned to the very tidy waiting room, with my child’s ukulele in tote. She would occasionally strum her instrument, and no one seemed to mind. There were plenty of tables and chairs. I did see a few people comfortably working on laptops while they waited. The front desk personnel were not overly friendly, but they were extremely professional and polite. The bathroom was clean and had a changing station. I intentionally left my vehicle dirty from the beach and a short road trip, knowing that there would be technicians in and out during the repair. The service tech did vacuum out the two front floorboards, knowing how much of a mess it was to begin with. Although unnecessary, it was appreciated. All-in-all this was a positive experience and we would return to this location for future needs.