Safelite AutoGlass

Scheduled the a windshield replacement on line- The day of the replacement they did not have the tint available for the strip that goes across the top. They advised me to still replace the windshield and schedule the tint 10 days later. Did that- One the day of this appointment I sat in the lobby for 45 minutes just for them to tell me that they were too busy to service my car, and gave me several different excuses why he couldn't accommodate my scheduled appointment such as- advised me to actually call my insurance and see if they would give me a reimbursement to go to a professional that tinted windshields because if Safelite did the tint it might not look good due to it should have been done with the original replacement, they do not have the right equipment or space to put tint on windshields. Safelite you are very unprofessional ! And I will be recommending my Auto insurance carrier take you off of their list of business. Not a happy customer

5 Stars I had an excellent experience with Safelite Autoglass! I used their mobile service, which made everything super convenient—they came right to my home and took care of the windshield repair on my Tesla Model X quickly and professionally. Matt, the technician, was friendly, efficient, and did a flawless job. He was even able to add my other vehicle, at the last minute, which saved me a ton of time. The service was done on time, the pricing was exactly as expected, and the whole process was hassle-free. Highly recommend Safelite’s mobile service if you want top-notch work with maximum convenience!

Caught a rock on the freeway that split our front passenger side window. Decided to take our truck into Safelite (this decision was made with trepidation because just last year we scheduled a Safelite tech to come out & replace our windshield. 5 minutes before scheduled appointment the tech calls to say he is overbooked & must cancel. Offered no other options.) But because our insurance recommends using Safelite, we decided to give them another shot. We make the appointment and arrive. We are told it will be about an hour. 45 minutes later tech comes out and we are thinking 'awesome.' Tech advises he is nearly finished however there was a problem with the mechanism that holds the window in place. Tech tried to allude that there was possibly a problem with the regulator previous. We advised there was never a problem with the window the entire time we have owned the vehicle. Tech recanted and said they would then order new part that would be in within a day or two and insurance would cover. They would reach out to schedule replacement once part was in. Almost 2 weeks later, we reach out to Safelite because we've gotten no response. No one has any information. No part ordered. No appointment set. Once mistake was discovered. We are told part will be ordered immediately, but insurance may not cover. What???! After more discussion we are advised Safelite will 'take care' of everything. We get a call 2 days later and set up to have repair done first thing the next day. Repair was done the next morning, but now our passenger side does not close properly. Again, never had issue with the door until the second appointment. Disappointed to say, we have yet to have even have a satisfactory encounter with Safelite.

This was the 2nd windshield replacement in a year on my Hyundai Ioniq 6. Both times, the shop has been very easy to work with through my insurance company. The work was scheduled promptly, work done extremely well including recalibration. I would highly recommend this shop. The only reason I did not give a 5-star review is the difficulty reaching the shop through the Safelite system. Be sure to get a direct line to them and you will have no issues at all.

Outstanding service, the technician Charles came and replaced my window in record time and even cleaned the rest of my windows due to not being able to take it through the car wash for a couple days. He arrived promptly within the appointment window provided clear information and adhered to his personal estimated service duration of less than an hour. The quality of workmanship is outstanding and appears factory installed at a very close visual inspection I performed. At the end the appointment Charles articulated clear post installation instructions and overall represented this Safelite AutoGlass branch very well. Would recommend to anyone!

After initial frustration of not being able to get my questions answered online or by calling the initial install location (@Queen Creek)and escaping the automated scheduling loop, the guys at the Chandler location counter were great. I requested OEM glass (1 year old vehicle with special etching on windshield) and they helped me work through the process with my insurance company. I was heard, my questions were validated and answered promptly. Install was fast and installer (Steven) was professional. Juan G-R at Chandler- thank you for your understanding and helping resolve my concerns in a professional and timely fashion. These are my guys for future automotive glass needs.