Diamondback Auto Glass Repair & Windshield Replacement in Arizona

I wasn’t thrilled when my new Subaru Outback broke its windshield so soon after getting it. I made a few calls on a Saturday knowing my odds were slim in getting a response on the weekend. When I called Diamondback, I not only got an answer, but the most amazing customer service that put my mind at ease. When they say “don’t worry” they really mean don’t worry. It was all taken care of so quickly and effortlessly - and they even answered all of my silly questions and requests for a specific brand windshield. They came out to my home in N. Phoenix, and my windshield was not only replaced but recalibrated within just a few days of it breaking. The best part is my price was not just fair but LESS than both the dealership and Safelite. Diamondback is my new go-to for car glass services - I can’t recommend them enough!

The worst customer service I have ever experienced. Do NOT go here. They will waste your time and drag you along for months only to tell you they cannot complete the service. Back in April my windshield cracked. On May 6th I filed a claim with my insurance and I reached out Diamondback Autoglass to do the replacement. They advertise not only the cheapest windshield replacement in Flagstaff, but also same-day windshield replacement! Awesome! Was a bit disappointed when Lennie, one of their reps, told me that we wouldn't be able to do the service this week(beginning of May) because they don't have a Flagstaff route scheduled. But I thought they offered same-day service? No big deal! Well, I didn't hear anything for 3 weeks and finally decided to reach out to Lennie. She apologized for the delay and told me they would be doing a Flagstaff route soon. Ok. Well I didn't hear anything for another month. Frankly I would've bothered them a lot sooner but experienced a death in the family and a bunch of other life stuff. So I reached out on June 26th, over 7 weeks after the initial work order! And guess what? I was told by Lennie and Steve that they will not be able to complete the service. Steve tried to pass my information to another company in Flagstaff that would supposedly reach out to schedule a service, but that never happened. So here I am now, nearly 2 months after having filed a claim with my insurance and placing a work order for a new windshield. And I need to go find a new company to do the work. Completely embarrassing communication and customer service from Diamondback Autoglass. And 2 months with no new windshield from a company that advertises same day replacement. A joke!

Honestly that was some of the best service I ever had! 1. Initial service via phone call I sent pictures of the cracks in my window and they gave me a quote which was a reasonable price (2 cracks for $65) and not only that they came to my home to fix them within an hour of my phone call! 2. Technician was Richard he was so kind and had a great attitude, really went above and beyond to help me and was such a great person! I def recommend using this window company! 10/10 service and quality!

⭐⭐⭐⭐⭐ THE #1 AUTO GLASS EXPERIENCE IN ARIZONA! 🚗💎 Diamondback Auto Glass Repair & Windshield Replacement is truly UNBEATABLE! If you’re looking for the absolute BEST auto glass company in Arizona, look no further – I’m telling you as Ladonna, you need to go with them. From start to finish, they delivered service like I’ve never seen before! 👑 BRIAN & LENNIE = SUPERSTARS! Brian was beyond amazing—fast, professional, and genuinely cares about his customers! Lennie was hands down the best auto glass rep we’ve ever worked with. These guys go above and beyond for their customers every single time. Don’t waste your time with anyone else! 💰 BONUS: THEY GIVE YOU FREE MONEY! Yup, you read that right. Just for going with Diamondback, they actually REWARD YOU with free money! Who else does that? NO ONE. Talk about going the extra mile! 🔥 WHY DIAMONDBACK IS #1 IN ARIZONA: 🚀 Fast, friendly service 🛠️ Expert installation & repair 🤩 Incredible customer care 💵 CASH rewards for customers! 🏆 Local, trusted, and always on time 🗣️ LADONNA’S FINAL WORD: I’ve tried other companies before and NONE even come close to Diamondback. If you want peace of mind, amazing service, and a sweet cash bonus, this is your ONLY choice in Arizona. Don’t think twice – CALL THEM TODAY! 🏅 THEY DESERVE 10 STARS! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ Diamondback Auto Glass Repair & Windshield Replacement Arizona’s Best, Period. 🗣️💬 SHARE this review if you love top-tier service and getting rewarded!

I had a fantastic experience with this glass company! From start to finish, everything was handled with professionalism and care. The technician was extremely skilled and efficient, and I was especially impressed by Lennie, the customer service representative. Lennie was knowledgeable, courteous, and truly went above and beyond to ensure I was informed and comfortable throughout the entire process. It’s rare to find such a high level of customer service these days, and I’ll definitely be recommending this company to friends and family. Thank you for the excellent work!

Fantastic service. Both Lennie and Jose were great communicators and delivered exactly what they promised. I was initially nervous because I have an older Land Rover Discovery and she is hard to find parts for plus after years in the AZ sun is delicate. Jose was amazing despite it being 114F they day her was here and the new windshield looks great. Thank you! Highly recommend and will definitely use in the future if I get another crack on any of my vehicles.