Safelite AutoGlass

We scheduled a windshield replacement through Safelite. They came out to us to replace the windshield and later that day, my husband found the cameras on the truck were not working. He called the safelite technician, who stated that there were not cameras on the truck. After insisting that there were and they were working fine before the windshield was replaced, the tech came back out another day to try to recalibrate. This still didn't work, so we were told we had to take it to this Safelite location. We did that and they couldn't fix it so they ordered a new windshield and had us set up yet another appt to bring it to them. New windshield came in and we dropped the truck off again (which, by the way, is highly inconvenient due to the location we HAD to take it to and my husband and I having to both take off work or rearrange schedules to accommodate this). Turns out, the new windshield wouldn't work either. The Safelite location said there was something with the connections between the windshield and the cameras that is bad and now they have to find a new distributor. We don't know when this will get fixed, but my husband has been without his cameras since the initial windshield replacement (over a month now). We are highly disappointed and will never use Safelite again.

I went to this shop after a friend recommended it to me, who went a few years ago and said it has the lowest prices. Apparently the prices have increased since then. Pros: When I arrived there, they are very professional and friendly, and were able to squeeze me in within the same two hours (I went without appointment). Cons: Very expensive!!! Much more expensive than other shops!!!! When I arrived there, they took a look at my chip and told me it was fixable. My windshield chip repair was not successful- which is a risk that you have to take (they make you sign that before). Two days after the repair, my windshield cracked significantly. They did tell me right after the repair that the repair was a success, I guess you can't really tell at that point if it was really a success... So I called them to make an appointment to replace windshield, they do credit the cost to fix the chip (in my case around $130) towards the replacement if the repair failed. However, even with that credit in there, other shops in Knoxville are much cheaper!!! Without the credit, at their place it would have cost me in the low $500 to replace the windshield, while at other places it costs around $340-$420 total - and I called every shop in Knoxville to get estimates. And they are by far the most expensive place in Knoxville. So even with the repair credit of $130, I will save money by going to another place, which I will definitely do. I did ask to get the money back or if they would price match but that was not an option for them - fair enough I guess. I am still a little salty about the $130 I spent for nothing, but I do realize that I took the risk of the repair failing. So please people inform yourself about what happens if the repair fails and how expensive it would then be to replace the windshield at that shop. I would not chose this shop again to repair a chip, because they are so expensive. First photo is the original chip before the repair. Second photo with the crack, is two days after the repair (you can see the original chip towards the right where crack goes through). I sadly did not take a photo right after the repair, but the chip was less noticeable than before - until it cracked two days after. Edited to include photos.NegativeValue

I took my broken drivers side window in to be replaced. They replaced but there was a bad warp in the glass and it would not roll down. They rescheduled me and put another piece of glass in and when I was leaving I rolled down and it stuck. Then would not roll down. The service tech blamed my regulator going bad in the window motor (which was probably due to the warped glass installed). He asked his manager and they said maybe it was just overheated from them working on it and to go and just call if it didn't work properly later. It did not work properly, called and was told I had a bad motor likely and would have to go get fixed (on my own dollar). Then this weekend I tried to roll down window while driving and the whole window fell into the door (I caught it and pulled it out in one piece). I called and have not heard back although the service agent said it sounds like a bad regulator (which again was not bad until two pieces of either warped or non-functional glass was installed. At this point I feel a full reimbursement is due to me. I can bring back the window to get my money back and can take it elsewhere unless Safelite can make this right. I am easy-going and don't cause a fuss, but this situation is not right and I can't even talk to someone to get it resolved. *******UPDATE: Manager called back and said it was my responsibility, even though I never left Safelite with a functional window. I've never experienced customer care like this. Oh well now I know who not to go to and who not to recommend!ServicesAuto side window replacement

Extremely Disappointed ★☆☆☆☆ I rarely leave negative reviews, but this experience was frustrating from start to finish. The [service] did not meet expectations at all. A new windshield was installed, and they failed to remount my dash cam correctly (twice) said there was nothing else they could do if it keeps falling off the windshield. (The dash cam was installed 3 years ago and has never come off). My thoughts are if you take the job to replace the windshield and it has a dashcam, you are taking the responsibility to replace/mount it correctly. You just can’t say, “well we tried”. If you don’t know how or don’t want to do it, say it up front and the customer can go to another company that has the expertise and provides 5-star service. I reached out to support, but the response was slow and unhelpful. Good luck trying to reach the front desk of your local Safelite provider, they will just re-route you back to customer service. On four different occasions the customer service agent tried to reach someone at the Safelite provider who installed my windshield, and no one ever answered the phone. I ended up having to drive 35 minutes the next day to discuss why my dashcam fell off 30 minutes after they installed it. Safelite Lovell Rd, Knoxville, TN 37934 has earned 1 star. I will not be using this company’s services again and would not recommend it to others.

I took my car in for a chip in my windshield that was smaller than a dime. The technician working on my repair left my car under repair to go assist another technician search for another customer's replacement windshield( I know this because this is exactly what he told me). While he was away from my car, my windshield cracked. So, now instead of a small chip, my windshield has a crack about 4-5" long and will need to be replaced. And instead of costing $188, It will be MUCH more-either through my insurance deductible or out of pocket. I understand that it sometimes happens but my car was neglected during the repair process and another customer's service was more important than mine. When speaking to the manager, the only thing he had to offer was that he " knows the technician and his character is good" which was never in question by me at the time. My car was not the only one that was under service that day and out of the 4 vehicles and customers there while I was (all within a 2hr window of time), ALL 4 had repair/replacement issues. I'm very dissatisfied and will not use this company again. It really comes across as a way to get more money out of insurance claims through replacements vs. repairs.

I did not receive a receipt until the following day and only after contacting customer service. My technician told me I would receive one in 5-10 minutes after the service. It was only after he left that I even received the text message saying my technician was beginning the work on my car- and only the following day that I received all the other texts saying they are wrapping up the work and that they’ve completed the work. The receipt is clearly an email you should receive in the moment when you pay because it tells you the time you can safely drive your car again. When I contacted customer service they told me the reason I hadn’t received the receipt yet was because the money was only authorized. But actually the email I got today literally even provides a pre-authorization receipt. It was all pretty shady. And I was supposed to receive text messages with the ETA of my technician but I never received those either so I didn’t know what time he was coming until he called to say he was on his way.