Safelite AutoGlass

Would not recommend had my window replaced last October the tech David shattered my windshield left glass all on the inside of the truck, dropped the sealant on the dash, broke the a piller on the passenger side, driving down the road he did not seal the window correctly water poured on the inside of the truck. Had take my truck to another shop to get the window fixed. Spoke with the manager Corey, had me bring the truck in to fix the dash from the sealant they sanded the dash and painted over it. Also told me that the part was discontinued I sent several used ones and the last one I sent no response. Will not go back unfortunately my loss.

Everyone was very nice. However, driving my vehicle home after a windshield replacement I noticed a nice size scratch on my NEW windshield. Ty, who was on my receipt as the tech, thank you for wasting our time this afternoon and providing us with an extremely stressful experience. This scratch is more bothersome being on my drivers-side than the one I initially came in with that was the cause of the replacement. We were a later appointment so I’m sure they were wrapping up for the night. We would of rather someone said “hey we noticed a scratch on the windshield after we installed. We can’t fix it tonight, but will first thing tomorrow”. We understand things happen. It is the neglect of handing us the car like this that’s upsetting. They had to sit in the drivers seat to pull my car out of the shop so they had to have seen this. It’s very clear from the drivers view.

My dude, Ali, was so helpful. My appointment for a home visit was affected by the rain, so Ali offered for us to come even earlier and open the shop just for us and repair it sheltered from the rain. The lobby was spotless because it was just being cleaned by a hardworking family of cleaners. The vending machine options was bangin', son! So happy with my service and quickness and heads up Ali was to make sure we were taken care of for my windshield replacement. Thanks, Ali! 10/10 recommend.

Initial service was great. Easy to book, speedy service, staff was very helpful. However the alignment on my driver assist camera is off. I’ve been trying to speak to someone about it but I’m having two issues. First you can’t call the location to ask a question. You get transferred to Safelite customer service. Second, when you’re transferred you can’t speak to a human. Just get an automated message that no one can help you at this time. Really ruins all the hard work the local service team does when follow up is impossible unless you drive to the service location to speak to someone.

The shop does not return calls, I have been waiting for a part that the store can’t get ahold of the shop for. I’m put on hold for hours to be told the same run around story, that the store will make this a priority and doesn’t. I have been waiting for a part for weeks. Do better and communicate with your customers. STILL NO RESOLUTION- after filling out the customer service survey, I was on the phone for an hour with customer service representatives- all of them said “we are calling the store and they don’t pick up”. We are still with a broken windshield that has already been touched by Safelite, I will be getting an attorney because this is a safety issue.

Have been to this location twice in the last two years. Had a windshield replaced and just recently had a chip repaired. Arrived early for my appointment and was taken right in. Justin was the technician who worked on my car. He quickly repaired the windshield. Returned my car with a repair that was better than I ever expected. Everyone was very professional. The only improvement suggestion I would offer is the automated phone system. It was annoying. Thanks again.