Safelite AutoGlass

I recently had my windshield replaced by Safelite AutoGlass on my 2020 Hybrid Camry, and I couldn’t be more satisfied with the experience. Since my car required a recalibration of the computer system in the windshield, I had to take it into their shop rather than opting for mobile service. From start to finish, the process was smooth and professional. The windshield replacement itself was flawless, and they handled the recalibration seamlessly, ensuring my vehicle’s advanced safety features were functioning properly before returning it to me. The turnaround time was quicker than expected, and they kept me informed on the progress being made on my windshield replacement via text messages, explaining everything clearly so I knew exactly what to was going on. Safelite AutoGlass made what could have been a stressful situation incredibly easy, and I truly appreciate their expertise and attention to detail. If you need windshield repair or replacement—especially with a vehicle that requires recalibration—I highly recommend Safelite AutoGlass. They deliver top-notch service with professionalism and care!

The technician (Frank) that came out to service my car was very professional polite, great mannerism, very neat and clean. He called before he came walk me thru what was gonna take place with repairing the window, he called when he got to my resident to let me know he was there and he called when he completed the work. He made sure I was aware of every step that he made to assure my car was working properly before he left. Although the weather was bad (raining) and he was under the carport he made me aware that some water intruded in while he was replacing the glass but he clean everything up and stated that if moisture was still there or if anything went wrong he would come back out and fix the problem. He was a 10 out of 10 excellent job.

I requested a van come to my home to replace the windshield. There were no extra cost, and the tech. text me to keep me up to date on when he would arrive. He arrived when he said he would and I gave him the keys and went back to reading. I don't know how long it took him because I was wrapped up in reading a book, but the doorbell rang and he was finished. He told me when I could remove the tape that was on there and when I could drive it. I checked it all out and thanked him and, he left without leaving any thing behind. I thought it was nice that he didn't ring the door bell with any news until he was ready to leave.

Scratched paint in several areas while prying glass out, black urethane fingerprints prints on a 2800 dollar white headliner, same on all the white plastics, tore the headliner removing the camera. Brand new 64 thousand dollar minivan destroyed by someone who drives a beater. Going to dealer to be painted and repaired, insurance is going to forward bill to safelite along with a month of rental. Work states Austin performed the service currently working on paperwork to sue him personally for the difference in vehicle value.While complaining about it to the manager who is 260 pounds he sits on my door that’s open to look at it. Let me explain this, you never sit on the door it has brass bushing, he tried argue until he saw uniform unlike this place I am an oem certified technician. Avoid this place you will thank me later. There were 3 other customers there for damage to their vehicle as well.

First i would like to say, My tech who installed the windshield was great. His name was James. Giving a 2 star because the representatives changed my quote price THREE times just to find out i had to spend an extra $15 when James came to my car because the representatives did not quote me for the right windshield as I asked for. The first representative quoted me $232 and never told me I had 5 days to call back for the SAME price. Then when i called back a week later for my appointment, i was quoted $245, said that was fine go ahead and book it. After she told me my appointment was booked i get an email notification saying my price went to $261…. I told her she told me $245 not $261 and she ended up “giving me a coupon” to make it the $245 again. Then when James had arrived, the blue tint across the windshield was an “extra $15” so then i went BACK UP to the $261. I don’t like companies who change the price more than once. If $232 is what you quoted me originally, the $232 is what i should of paid for my service. Overall James was a 5/5 , safelite in general and the representatives 2/5. Won’t be using safelite again.

I think this is the only one here but I would avoid at all cost if you have a newer vehicle. My spouse and I both cracked our windshields, 2025 ram and 2025 bmw. The ram took 3 appointments to be fixed and I’m currently sitting at my FOURTH appointment in less than 30 days for the BMW. I have two stars because some of the technicians are really nice (I’ve dealt with a few at this point) … the lady at the front is a little “Nice/nasty” but that’s neither here or there. And let’s not forget that each appointment is 2 to 3 hours and we’re stuck in this cramped up waiting room with no TV or snacks. I would make the appointment at the location and not let them come to out if you have a newer car because they will not have what they need to calibrate your car. This is a fact..