Auto Glass Now

I recently had a disappointing experience. The scheduling process was disorganized; I had to call several times for updates. My initial appointment (mobile) on March 17, was canceled because my windshield was out of stock. Brett, the manager, promised to call me with an update but never did. I followed up on March 20, he acknowledged forgetting about my order but assured me he would notify me once my windshield arrived. On March 26 I followed up again, I learned it was in, but my repair couldn't be a mobile visit this time due to its cost and the make and model of my car, which I found puzzling because my initial visit was a mobile visit. While the actual repair seems satisfactory, the customer service was poor. Brett was rude and unprofessional, never acknowledging me when I arrived. He avoided eye contact, and when I expressed concerns about his technicians wearing jeans around my light-colored seats, he dismissed my concerns. He slammed my key down and shouted whether I wanted the service or not, going on a rant about being in the windshield repair business for 40 years. Overall, I would not recommend this windshield repair service and suggest seeking a more customer-focused business.

Overall the glass replacement on our Tesla Model Y went well. No problems with the glass thus far. Unfortunately with this being the guys first Tesla replacement, they didn’t reconnect all the wires properly so we’re having to call Tesla to send out a technician to figure out what’s wrong with our GPS system. Ideally like to see the inside on the windshield cleaned before turning it over but I’ll deal with that.ServicesAuto side window replacement

I regret to inform you that my experience with Auto Glass has left me dissatisfied. The appointment was scheduled for January 23rd, however, the technician did not arrive until January 24th. Although they arrived at 12:10 pm, they left just 14 minutes later without replacing the glass. The reason given was that the weather conditions were unfavorable, despite the fact that I had already spent almost two and a half hours waiting for them to arrive. I strongly suspect that they lacked the correct materials for the job, which is why they used the inclement weather as an excuse. They rescheduled my appointment for a week later, and while they eventually replaced the glass, the same day I received a call from them informing me that they had accidentally broken the glass on my driver's panel. Furthermore, the panel is now uneven, and there is also damage to the plastic panel on the exterior of the car, which was not mentioned to me. It is now February 4th, almost a week later, and the damages caused by Auto Glass have yet to be resolved. In summary, Auto Glass has not only failed to keep their scheduled appointments, but they have also caused more damage to my vehicle than the initial crack in the glass. Such negligence and unprofessionalism are unacceptable, and I hope that this matter will be addressed promptly to avoid further inconvenience.

Quick and painless process for windshield replacement! Branch smashed my windshield early AM, called them on the way to work, had the car in within an hour of touching base, and picked back up in less than 5 hours! Was able to file a claim through my insurance at the same time and have it fully covered - it’s like the windshield incident never happened, and most of that is thanks to how easy Auto Glass Now (and Brett at the front) were to contact and communicate with. Thanks yall!

We’re do I even start from messing up the first time on the install to ruining my new tint a week later trying to fix it! Highly recommend using any other glass replacement service then AUTO GLASS NOW my windshield was replaced on March 4th by them I had then tinted on March 8th and there after discovered a leak from the first rain fall on March 10th after AUTO GLASS NOW messed it up the first time oddly enough they then decided to scratch my tint all up in the process of fixing it! Talk about customer service care The cherry on top is the shops manager is a rude unprofessional individual whom instead of standing by the mess up of his techs want to stand by his our policy doesn’t cover damage to aftermarket parts will be contacted by the BBB in less then 2 days time!

The guy called me 10 minutes before he showed up and he didn’t even do it right. It doesn’t leak, but the next day a piece of the trim came off, so because the guy didn’t take his time to do the job I have to go back to the shop. Today March 4 of 2025 I called again to your company and they kept putting on hold, and they don’t fix their mistake, they told me I had to go to shop to fix it when is a reason I asked you to come to my house, but since you already got paid you don’t want to send anybody, I’ll contact my insurance so you fool people anymore 😡