Safelite AutoGlass

I had the technician come to me for free due to a promotion the company had. The technician was very kind and knowledgeable of everything. He was also courteous in working discreetly while I was talking with another guest in the house and not interrupting our conversation as much as possible. We tried to have our windshield done for free since the crack seemed to show up out of nowhere. Sadly though, the technician found the tiniest of impacts (less than 0.01 inches in diameter) and attributed that to the crack. For context, the crack was nearly the length of the windshield. Unfortunate, but it happens. He was really kind though when I cam to pay. I only had cash to pay and even then I couldn't quite come up with all the funds (I was short by a couple of dollars), he called management and they said it was all right. I very much appreciated his graciousness with my situation and for fixing a crack that was in desperate need of repair.

Safelite is Top Notch! I have a great insurance company that I have been with for 37 years. I carry a high deductible otherwise, but have zero-deductible glass coverage. This is my second time replacing the windshield on this 2018 Honda CRV. First time in 2020 was with a Safelite competitor in which hours were restricted, locations limited, and they did not perform recalibration of cameras (had to make separate appointment at dealer). This time in July 2025 Safelite did the work. I scheduled a Saturday appointment through my insurance App, and upon picking the car up that afternoon, found out the recalibration was completed as well. That was a nice surprise to say the least! Great job and customer service to top it off. Thanks!

Such a horrible experience today. I had my 3 kids with me so i called prior and the rep called the store for me to let them know i was there. She said they didn’t see me even tho i was parked out front. She said he’s outside now and i told her there was only one man and he was helping another person. Once he was finishing with her i flagged him down to ask if he could tell them i was there for my appointment as i didn’t want to leave my 3 kids unattended. He was very kind. Came back looked and then told me the tech was finishing lunch and would be right out. The tech came out to look to see if it was a stress crack or from being hit because they replaced my windshield 2 years ago due to being hit by a rock and there’s a lifetime warranty on it. Nothing hit my car, i just came out to drive and there it was so figured it would be covered. The first tech was a young kid said let me get my pen and traced along the crack multiple times before saying here’s the point. Here’s where it was hit. I informed him that it was not hit. He then said well it can happen due to heat and the. It expands. I said then that would be covered under warranty? It wasn’t hit. Then he said no it was hit. I said i want another opinion. He walked away upset and said he would get his manager. The manager was even more rude. Sad excuse for a manager. He had no tact and was the least bit professional. Apparently if you’re not spending money they aren’t nice to you. He didn’t introduce himself or anything just from the rip was upset. He said this is where the point of impact is. It was hit then expanded out. I said that’s not what he said. He said it was due to heat then ended up saying it was hit here. He said oh yeah actually that’s another spot i didn’t make it that far. It was has 2 points of impact. I said so you’re saying it was hit twice ? He said yes. I said it wasn’t hit when i drove it. He said oh you don’t have to be driving it could be from a mower kicking up rocks. He then starts walking away. I said your just gonna leave? Im trying to talk to you. He said oh the sun and made up a lie as to why he was walking away. I told him i was just trying to understand and he proceeded to stand on the side of my car and said I’ll show you. Starts digging his pen into my windshield down it multiple times so much so that there is now literally 2 pen marks on my windshield crack from him as shown in the photos. I said can you please not dig your pen so hard into my windshield like that. He said “I’ve worked here 15 years and nothing I’m doing will hurt your windshield”. I beg to differ as there is already a crack and he definitely messed the glass up more. Regardless that’s not how you respond to a customer and it’s my property so if i ask you to stop digging your pen into my already damaged windshield you should. I then asked him to please stop talking so rough to me and that i was just trying to understand. He said you were barading me. I was inside at my desk loving live until coming out here. I said that’s not the way to speak to a customer and if we can just all calm down and i then tried to ask him another question and it was clear they were both being rude. The tech nodding his head the whole time the manager spoke so i said thank you and just left. It was so bad i literally got emotional driving home. I had my 3 kids with me and had just been rudely talked to by two men. I’ve worked in customer service so i can guarantee the little tech didn’t like that i was challenging the load of crap he was feeding me so he went and told his manager i was difficult and from the top the manager was rude. He instead should of introduced himself and talked with some tact and calm the situation down. I didn’t curse, or yell, just simply trying to understand the warranty and if my windshield qualified. I have a district manager that is supposed to call me today. I will also be getting a second opinion. I will be making a yelp review as well as a BBB review. I don’t care if he’s been there 15 years a manager should never act that way.

Terrible. Wouldn't recommend. Went in on May 16 for a replacement due to a large crack caused by a rock on the highway. My insurance company has a contract with Safelite. As soon as I drove the car it immediately you could hear a loud wind noise coming into the car. It was not checked before I went to pick it up. I drove the car back the next morning and they said they had to order a new glass, appointment made for 5/27. Was called over the weekend and they changed my warranty appointment to June 3 because they can't get the OEM glass in time. I will be out of town then and am not comfortable driving this car (its only 6 months old). I called my Honda dealership this morning (5/27) and the glass is available in Troy and could be delivered tomorrow before 2 pm. No one has apologized. I asked the rep at the Yankee location to help me get the glass from the Honda Troy warehouse. He sent an email to the parts department and the parts people may call me back. Says there isn't anything else he can do. I've called customer service multiple times, can't get anyone on the phone. Seems like everyone at Safelite is pointing fingers at each other, and I have to do all the leg work to correct their problem. Still waiting on a resolution. Next time, I'm going to the dealership. Reply to Safelite's reply: Your team hasn't called me back, and the only response I've gotten from customer service is your reply to this post. Additionally, your apology is to a sourcing issue, not the original issue which is your company didn't fix the glass correctly. I guess you don't care until its public.

Safelite in Dayton kinda sucks. They removed my glass, then realized they don’t have the right one. You’d think you’d check to make sure you have the tools for the job before hand but I guess not. So then I drove around with saran wrap on my back window for almost 3 weeks. They kept delaying my service week after week. And the worst part, I still had to pay full price. They didn’t care that they prematurely started a job they weren’t ready for , or the fact I had to drive around with now back window for 3 weeks. Not $20 or $50 off. Nothing. Kinda dumb. I work in customer service and when we delay or inconvenience a customer like that, we give a discount or make things right. If you ever need a window replaced, I’d use Safelite as a last resort

So had an appointment for today between 12 and 5. Got a text at 9:02am, day of install to let me know they didn’t have the windshield and auto rescheduled me for Friday 8 to 12. Well taking off work to get a windshield replaced and 3 hours notice before install that it can’t be done not a good look. My reason for 3 stars is the Brandt pike location was stellar in helping me cancel the install all together. 24 hour notice for any cancellation from a business should be standard practice or at least some kind of discount for the inconvenience. But I did find a $200 cheaper option and they got me in this afternoon so maybe that Lord be working his magic today also. ☺️