Safelite AutoGlass

They took my car at 9:20 am. My appointment wasn't until 10 am. So I was pretty excited. Website says 2 hours to fix. At 12:30 I finally got my car. When I got home I notice I was missing pieces from my wind shield off my sensors. Called the supervisor at the store. They told me they will order the parts and replaced the missing covers. I was like okay, minor mistake. Next day I decided to look at my windshield to get ready to removed my tape. Saw more sloppy jobs. Also, this is my second windshield in 3 months. A rock chip hit it and voided the warranty according to satellite. Second windshield and missing parts. Still waiting on my parts and redo of my windshield. My DVD player also broke because water got into it because of the bad job the second technician did. They fixed my front windshield. Than they had me take my car into a Toyota dealership. They fixed my entertainment system for free. It was $2500. I was in disbelief. But they definitely lost money. Thank you safelite for fixing stuff that your technician broke.

Very pleased with the service I received from SafeLite. I noticed a large crack in my windshield on a Sunday afternoon, and it was replaced within a week. Could have been sooner, but my work schedule would only allow for a weekend appointment. I scheduled for the following Saturday, and was assigned between 830am - 130pm. Communication was clear via email and text. I was also called the afternoon prior, and informed that the technician would call in the morning with a more precise time of arrival. The caller took the time to answer all of my questions, including if the replacement would be stock (OEM), if my registration and inspection stickers would be removed and replaced, and when I could wash/drive the car etc.. On Saturday morning, ALEX called with an arrival time, and arrived exactly when he said. He was knowledgeable, prepared and efficient (with 15 years of experience). I had my windshield replaced in my own garage, and it was finished in about an hour! There was one hiccup with the defog sensor not fully adhered (that I noticed was hanging down behind the rearview mirror on Sunday when I drove the car) and the heat constantly switching to AUTO. I minus one star for being unable to contact anyone by phone! I left a message with Customer Care that morning (Sunday).. I tried again several times during the day on Monday to contact them on any phone numbers online and the text Bot (uggh!) to NO avail. Thankfully, I had an early day Monday and was able to drive to the SafeLite shop in LIC, and the problem was quickly fixed by RON in under 10 minutes. PS, I finally got a call back from Customer Care on Wednesday evening responding to my voicemail. Better late than never? All in all, I would recommend SafeLite for fast, efficient and professional glass replacement.

Thank you Safelite AutoGlass website send me to this store. I really appreciate all staffs' s hard work. Comparing the other store at Queens, I am strong recommond you to here. You will get prprofessional service since you made an appointment on line. I got windshield crcak from who tried to steal my whinshield wipper. I tried to make an appointment online but I was not sure if I need replacement or fix it. So I find a Safelite near by my home. I walked in store aroud 9:00 , staff said I have to make an appointment (gave a paper and phone number to call make an appointment), I totally understanding. I back home make an appointment to back store around 2:00. It took less 5 minutes to tell me need replacement whole windshield and will call me when they got order. But..nothing (phone call, confim email )in one week. Lucky me... I made new appointment again. It sent me to Longland city store. 1. Communication via email and text message doing very well. 2. Reception very nice and have patience to explain your questions. 3. Mechanician also remind you don't forget remove tape on next day. I truly believe if staffs has kind heart, work passion and professional skills that their bussiness will run well. That's why I give 5 stars. My windshield doing well so far. Thank you all your good services again.

They will tell you it will be done before 5pm on the phone, and when i dropped the car off in the morning, office worker told me that it was going to be done before 4pm. No one called me so I called the 800 number and lady told me that my car was almost done that they were doing the recalibration now, Came 4:50 pm (it says they close at 5pm) I go to office and the guy in long island city office tells me my car hasn’t even been touched yet, that they were backed up, I told him you personally told me to come before 4 pm and I spoke on the phone they said it was being recalibrated. He said “did you talk to me ??? No there is no lady here, I'm here” and he said “it would be done around 6:30-7 pm, and if I didn't like it I can take my car back.” Everyone has a schedule and as a company they assured me that it would be done before 5pm. And no one even bothers to call to let you know and give an update to let you know, I had to go over there myself only to find out my car just sitting there untouched. When the lady on the corporate line told me my car was almost done and being recalibrated now. 1 the office worker was rude and told me i can take my car back if I want when he was the one to tell me come before 4pm it will be done, 2 they never updated me giving me call text nothing 3 on the corporate line and the guy in the office had 2 different info to give me, 4 not even an apology or a sincere conversation It was a bad experience overall, and they charge you arm and a leg for it too

I had a disastrous experience with this place. They replaced my windshield with a pre-scratched one, then damaged my mirror cover and overhead console in the process. They returned to my place for repairs, only to discover the replacement windshield they planned to install was also damaged. Despite the service being under warranty, their incompetence and dishonesty made me lose all trust in them. I strongly advise against using their services. I attached photos with red arrow to show the damages they left on my car. Stay away from this place!

Beware of Safelte technicians who are /replacing your glass ,my back glass replacement was done by a tech name Bryce. The service he provided on all aspects was very poor. His introduction ( where is your vehicle ? During the glass installation he scratch the trunk of the vehicle, in addition two areas on the vehicle had black caulking residue marks . I didn’t notice these issues right away I was to focus on the glass seal integrity and the removal of glass bits in the back seat of vehicle . Big mistake . Lesson learned. Don’t tip at start of work hoping for better service.take pics of vehicle before and after, inspect the work carefully if not satisfy call your insurance and their shop. Me personally I’m done with safelite. Clients should be treated with respect and appreciation