Safelite AutoGlass

Got my driver side window glass replaced here in January and it never really worked right to begin with so I thought nothing of it until it completely broke in April they replaced it in January for 195 when it broke for good exactly how it was when I first got it done they explained that it was something else that needed to be replaced I just feel like I was scammed, the customer service is absolutely horrendous at this place especially the girl behind the front desk and the manager, DONT GO HERE.

This past week my windshield was replaced mobile with no complications, disappointment, or stress. I was communication throughout the whole process. I was well respected, technician was well prepared to do the job in one trip, and the work was top notch! I am pleased.

When you call it does not allow you to talk to anyone. Is an unusable electronic computer helper. Called 4 times and every time had to deal with bunch of BS and then it just said thanks for calling, goodbye then hung up. Never did get in contact with anyone from safelite.

This review has nothing to do with the work completed by Safelight. This is a direct complaint about the young woman who was behind the counter. She was so rude and absolutely should not be in the customer service position. She was on a personal call and acted like she was being bothered by the fact that she had to help someone. She even tried to call another person to help so she wouldn’t have to. She wouldn’t make eye contact or acknowledge person in front of her.

The original customer service rep who scheduled our service was wonderful. When we got the car back the trim around the window was raised, the plastic bordering the bottom of the window was not secured to the car in its original position, the waterproof strip at the top of the wondow is wavy and uneven, the window washer fluid sprayers do not work, and the safety censors alert randomly. While we were driving down the road the driver side stripping flew off! Trying to work with customer service to get the issues fixed has been one of the worse customer service experiences I've had, second to Spirit Airlines. The first three reps we talked to did not take notes at all so the third person we were working with had no idea what the issues were. We have spent hours on the phone and have been transferred to several different departments. We thought this would be quick and easy and we are supposed to be moving to another state Monday but it looks like we may have to push everything else back so we can continue being thrown around within the company so we can get the terrible and unsafe work fixed.

The crew at Safelite is top notch. Dylan and his team took care of three of our vehicles, including my parents! Streamline process, it was so simple. Very refreshing as most insurance interactions are not like that! Thank you thank you